Enterprise Rent a Car Reviews 

I booked a rental with Enterprise Lichfield UK, well in advance, only to receive a call just *three hours* before pickup informing me that the car was no longer available. No alternative, no real solution—just a last-minute cancellation. We had already spent £800 on tickets for tourist sites we planned to visit, and this ruined our entire itinerary.

This was not just inconvenient—it was unacceptable. The lack of accountability and customer care was astonishing. If you're planning something important, do yourself a favor and look elsewhere. Worst rental experience I've ever had.
I do **not** recommend Enterprise Lichfield .

I rented this company's car in Istanbul airport Turkey this Easter holiday, it never gave me back my deposit which is 900 Euro with no reasons, I have contacted with every possible organizations and this company in the last 3 months, but still have not received my deposit. Completely rubbish company, try to avoid use this car rental company at all!!!!

I booked a small car but, due to unavailability, was given a large van late at night with no real choice.

Later, I was charged not only for a minor windshield chip, but also €100 in administrative fees and €80 for “loss of use”. These extra charges felt unjustified, especially since I never requested this type of vehicle.

Overall, the experience left me feeling the company was inflexible and unwilling to take responsibility for their own operational issues.

This was the second time I needed to hire a van from the Wolverhampton Branch on The Birmingham Road, we had a wonderful customer journey.
Harry took the information, explained the process, Izzy took us to the Van and explained everything very clearly and showed us all the controls inside the van.
On return G signed us off making sure the vehicle was in one piece.
All of the Agents were polite, courteous and had good banter, they were very efficient and professional.

Day 17 of trying to get a refund from Enterprise. Paris ORLY - Did not have my car when we arrived on the pick up day. Refused to give us another car said "nothing we can do". Horrible business/awful workers. Would rather have walked 600km instead of dealing with them.

Excellent customer service, great communication and easy accessibility! Couldn’t ask for easier or better! Much appreciated

Great team.
Always helpful.
On time collection and delivery.
Very pleased with Banbury branch.

Thank you guys.

On arrival at Enterprise desk at Montpellier airport, they told me they had run out of cars and could not give me the car I had booked many months in advance. Absolutely unacceptable excuse - a car rental company forcing cancellation due to their lack of cars!?! No mention of immediate refund either. Disgusting company.

Charged me for a tyre that they said I had damaged which I have not took £160 off the deposit for a tyre that cost no more than £80 do not use these people it's a scam if you do thoroughly check car and take pictures me personally i will never use them again. Livingston Scotland

Misleading company. Waste of time.

Allowed me to book a rental car that was not available to rent. They have no rental cars available so not sure why they allow you to book.

Then only told me this information when I had already driven 20 miles to collect the car.

I went to pick up the van after a missed call from the company, I paid £15 for a taxi .
Got there to be told by ( sales assistant???) He had rang my phone and apparently I told him over the phone GO AWAY YOU C**T . I Have no idea what he was talking about, after staff change i was told the telephone number they rang ( number nothing to with me ) and proved it in the office infront of everyone it WAS NOT MY NUMBER!! Still came away with no van, £15 down,still unable to empty my house so also another month's rent of £550....
Promised a call back from head office ( didn't come) To say I'm annoyed would be an understatement!!!!

I booked a van , 6 weeks in advance to collect at Hexham, Northumberland.
It was confirmed two days prior. The morning i needed a van , I got a Voicemail to say my van was unavailable but could have a much larger van or a car.
I tried for over an hr to call back and kept getting a recorded message saying the branch was closed. Yet staff had rung me
When I did speak with staff I was told there were no more medium vans, yet they were still showing as available on their website.
Apparently its a glitch and head office know about it.
Also, looking at reviews I can see enterprise regularly do this, I was stranded with 20 odd boxes to get down the country.
Seems enterprise are claiming to have a service but can't deliver on it.
Thankfully Arnold Clark in Carlisle came to my rescue

i booked a van from the runcorn branch in the uk. i received a confirmation email from them, only to be told the night before i was supposed to pick the van up that the van i ordered was no longer available. they offered me a smaller van that was too small to carry a motorcycle. left with no time to make other arrangements i had to cancel the collection. thanks for nothing enterprise!! i will never use your company again and will advise others to steer clear.

We hired a car in the UK for 20 days. Once in the car, we noticed that one of the rear seat belts was faulty, but this was ok because we had a baby seat, and the front passenger seat did not move properly. There is no way these would be noticed on the initial inspection when picking it up.

On return, my partner pointed this out to them, in an attempt to be helpful.

So what did they do? They changed him for damage for these faults. Multiple emails had no impact. Use this company with extreme caution.

very bad experience, they are scammers, they steal money, they seem nice and helpful but they are not at all, if you happen to use this company take a photo of every little detail of the car, don't trust them!!

I originally spoke to Emily and then Toby at the Milton Keynes branch in the UK.Olga from Bletchley was also involved. All three of these people delivered wonderful customer service. I can’t praise them enough. They made everything achievable and easy for me. It’s a refreshing experience to receive such helpful, cheerful and friendly customer service. Thank you

Hired a van that had a warning triangle on the dash and left indicators didn’t work. Then tried to charge me £2000 for damage. They reduced this to £250 but I raised a dispute with the company and they fobbed me off. Will never use them again.

Recently visited Perth and collect a vehicle from Enterprise, great service by the staff, explained all the paperwork and cost clearly to me, and pointed out how to drop the vehicle off on return. They did the same for the people picking up a vehicle who were in front of me. I will return and do further business. Our car was in great condition with under 10000 klms.

The cars seem to be really a lot older these days.. On the website they offer certain cars or ‘similar’.. but it was shock that for the prices they want.. for the class of car I booked, I was offered a 2022 SEAT.. Having looked around the inside of the car I was REALLY disappointed it was dirty and scuffed! I’ve hired cars on and off for 9 years from Enterprise and this is why just recently I’ve moved to other hire firms. To be honest I wouldn’t have hired today if this hadn’t been a last minute thing and my preferred company had a car available.
I’ll admit that the lady that served me was eventually quite pleasant and agreed to upgrade me 2 classes for the price of a 1 class upgrade… BUT had the car I had originally ordered been ‘clean’ I wouldn’t have had to upgrade in the first place… and having said that, the car that has been offered as a replacement hasn’t even been returned yet.

Basildon Essex - Arranged & collected Ford Kuga hybrid which was clean inside & out - staff were great - on return no dramas.
Great service and would certainly recommend these guys.
Thanks for great service