Enterprise charged me Kr. 901 for a parking ticket I had no idea I had gotten because I wasn't notified. Kr. 301 was the ticket itself and Kr. 600 was there administration fees Enterprise charged to... See more
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Dispute over scratches on vehicle spoilt the experience .The matter was cleared up but only after extensive discussion . Why take out additional insurance , It appears to be a total waste of time and... See more
Company replied
They charge 10 times the agreed amount from your card without any notification. You can only contact them by phone and that is hard to almost impossible. I finally got though and asked for a overview... See more
We rent a car for six days from Munich airport. Free kilometers we had 1800. When we returned a car we noticed afterwards our account was charged for extra 200 kms. This cost over 80 euros. They could... See more
Company replied
Company details
Written by the company
Enterprise Rent-A-Car Danmark er en del af verdens største biludlejer. Vi arbejder over 100.000 mennesker i virksomheden fordelt i hele verden. Vi startede i Danmark i 2015 og har nu stationer i hele landet. Vi udlejer biler og varebiler til private og erhvervslivet, og har også www.mini-lease.nu og www.corporate-flex.dk hvor du kan finde vores leasingløsninger.
Contact info
Banevingen 9, 2200, København N, Denmark
- +45 70 70 12 00
- customerservice@ehiglobal.dk
- enterprise.dk
1.3
Bad
1K reviews
Hasn’t replied to negative reviews
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Charged an absurd amount for a scratch
I was charged an absurd amount for a scratch that was on the rim. I am not even sure if the scratch as there when I picked up the car because the pick up area was dark and there was no staff to walk me through a walk around.
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hello
Thank you for taking the time to write us a review. It is important for us to hear from our customers, even if they are not completely satisfied. This helps us improve on anything that maybe does not feel up to par.
The frustration of getting a damage to your car is always great, whether it is your own or a rental. We always make sure that our cars are checked thoroughly before they are rented out, to ensure that you won't be charged for another customers damage. In these situations we follow strict procedures to uphold the standards of our company.
We know that the car park can be dark, and damages - small or big - can be hard to spot sometimes. If you are ever in doubt when picking up the car, we will always be happy to help at the rental counter, if no other employees are around.
We are sorry about the bad experince you had. We always try to leave our customers satisfied and unfortunately did not pull this off this time.
If you have any questions about the situations, you are always welcome to contact us on customerservice@ehiglobal.dk. Here we can also try to elaborate on this case if needed.
Have a good day.
Kind Regards
Joakim
DO NOT Rent cars from Enterprise
DO NOT USE This company.
I have used many car rental companies around the world. Enterprise is by far the worst. They run an ethical business. I was cheated by thier office in Aarhus, Denmark. Basically, they rented me a WV car which just arrived from the factory. But they took one of the original (brand new) car tires off and replaced it with a different one! They also took off the spare tire which normally the car is sold with! The old car tire which is different from the other 3 on the car, would obviously go flat as soon as you drive the car! I wonder why would they do such thing unless they want the customers to pay for them to get rid of their old car tires. Honest businesses do not take a brand new car and replace the new tire with a different one. The car didn’t even read the tire problems or give any indication about it going flat! The worst part is that I lodged a complaint using their “customer care”! They did not even call me or investigate the matter even after 5 follow ups from my side! Terrible cheating and unethical business.
You replied to my review saying that you have attended to my complaint. That is another lie!
No one from Enterprise has contacted me by phone or email since I have raised my complaint to your customer care on 12th Feb! I have followed up like 5 times at least and no one investigated! The only email I got was from the same person who cheated me asking me to pay another 800 dkk on top of the 4000 dkk which he charged to my card with no right to do so! He is threatening me and giving me an ultimatum!
You are defending your cheating team and making up more lies!
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Enas,
Thank you for your review.
Let me stress that at Enterprise we make a living of satisfied and loyal customers - not from cheating them. We also have done our best to answer to all of your calls and e-mails.
And we cannot recognize anything of what you are saying in your review. We would never change a tyre on a new car and put an old tire on. We have the newest car fleet in Denmark and they all come with new wheels. Furthermore, if we - for some strange reason - wanted to put an old tyre on a new car, we would have to go out a by an old tyre, since we don't have any old tyres laying around.
What goes for spare tyre, almost no new cars come with spare tyres.
I trust that this will clear up the misunderstanding you have of our company.
Regards,
Anders
Great value and attentive customer…
Great value and attentive customer service.
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Garry
Value and customer service is our top priority! It is always nice to hear that our customers can feel this. Thank you very much for the nice review!
Have a good day.
Kind Regards
Joakim
Good car, good service, low price!
I had booked a VW Golf, but it had no winter tyres and it was snowing. So for little extra money they gave me a BMW X2 full optional, absolutely new. Excellent service!
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Luigi
Thank you for the 5 star review! We are very happy to hear that our options for different vehicles, helped you out throughout your rental period. That the price was low and the service was good, is just perfect. We strive to satisfy every customer and love that you were one of them.
Have a good day.
Kind Regards
Joakim
Very satisfied customer
I have used Enterprise in Copenhagen Airport a couple of times and I have always been very happy with their service. They are extremely helpful and always try to find the best solution and solve any challenges. E.g. they have stayed after hours for me to get my car, they have given me some flexibility on return time - in general "just" a real pleasure to be a customer with Enterprise at Copenhagen Airport!
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Maria
This makes me thrilled to read. Thank you very much for the kind words. When you get the chance to see, that what you are doing actually means something to the customer, it makes everything worthwhile.
We are happy to hear that you are satisfied with our service level, and we promise to do our best to keep it up. We look forward to welcome you back another time.
Have a good day.
Kind Regards
Joakim
good and professional
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Enzo
Thank you for the kind words!
We try our best to keep customer interactions as professional as possible, but still with a smile, glad that it felt that way too.
Kind Regards
Joakim
Good customer service
Good customer service throughout the rental, especially from the local car dealer partner.
23 February 2021
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Susanna,
Thank you for the good review. We are happy to hear that our customer service was at a high level throughout the whole rental, as this is what we strive to accomplish. If you ever need a car in Denmark again, we hope to give you an even better experience and maybe earn that last fifth star!
Kind Regards
Joakim
We rent a car for six days from Munich…
We rent a car for six days from Munich airport. Free kilometers we had 1800. When we returned a car we noticed afterwards our account was charged for extra 200 kms. This cost over 80 euros. They couldn`t check this matter afterwards, so we had to pay money for the kilometers we definitely didn`t drove. Now We have to take photos of the meter every time we rent a car, so that we can prove the right kms.
1 April 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Dear Pekka,
Thank you for taking the time to write this review. I am sorry to hear, that you got charged for mileage you did not drive. This is definitely not how we wish to treat our customers at Enterprise, and not how we want you to see us.
I can only apologize for this matter on behalf of our German coworkers, and advice you to contact their customer service and raise the issue. Please visit this website: https://www.enterprise.de/en/help/contact.html
Kind regards,
Morten
Thank you Enterprise
Thank you Enterprise
After a disaster at europecar.dk the team at Enterprise helped me.
Great service, a smile and can highly recommend them.
Enterprise seems genuinely interested in us having a great experience.
Highly recomend
7 March 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Boye,
Thank you very much for your review! We are happy that you have got this impression of us, because that is exactly what we want - to be genuinely interested in giving a great experience and a great service.
Have a nice day!
- Morten
Reply from Enterprise Rent-A-Car Danmark
Hi John,
Thank you for reviewing us! We are very happy that you always get a great service with us. We are looking forward to welcoming you again!
Kind regards,
Morten
An extra day was billed without…
An extra day was billed without informing me and because of a misunderstanding. Positive aspect: it was fixed quickly when I complained.
17 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Mart,
Thank you for taking the time to review us. We are sorry that you were charged with an extra day - but happy that we could change it quickly!
We want all our customers to be completely satisfied, and from your rating of us it appears, that you are not. Please let us know, what we can do, to make it up to you. Write us an email at customerservice@ehiglobal.dk.
Have a nice day!
Kind regards,
Morten
Reply from Enterprise Rent-A-Car Danmark
Hi Johannes,
Thank you for that! We are very happy that you had a good experience with us. Please come again soon.
Kind regards,
Morten
The difference between a violin and a viola is that a viola burns longer.
I have never been to Denmark before. I've used Enterprise extensively in the US and the UK (England, Northern Ireland). So far Enterprise is universally excellent across all borders (for me, at least). Denmark also left a wonderful impression consistent with the legacy of old friends (e.g., Bohr, Andersen, Borge).
Bottom line (cf. Mr. Victor Borge): When an opera star sings her head off, she usually improves her appearance. Thanks for the opportunity.
15 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Dear H.C.
Thank you so much for your kind review. I am very glad to hear that we were also consistent with our Enterprise legacy left by Jack Taylor. I guess another one of Borge's famous quotes sums up our whole philosophy quite well: A smile is the closest distance between two people.
All the best,
Anders
Great service
Great service and friendly counter. Super nice upgrade!!
14 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Randy
We very much appreciate your five stars! Great service and friendliness are the hallmarks of how we want our customers to experience, so very glad to hear that you experienced just that.
Hope to see you again soon.
Kind regards,
Anders
Friendly and efficient service
Friendly and efficient service.
The office and carpark is located close to the airport accessible by a free shuttle bus.
Also impressed that they offer the pass to cross the bridge without any hassle.
13 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Nick,
Thank you for reviewing us! We are very happy that you had a good experience - and that you find our service friendly and efficient.
Kind regards,
Morten
Car return: a cold, windy and rainy experience
I regularly rent a car from Enterprise/Alamo on CPH. Most of the time I have a perfect experience (5*) - this time the handling was ok, but not as good as usual. People are different and sometimes have a bad day. I understand that...
And the Car Rental Center is way out - especially in the morning at 5:00 :) (This is true for most of the companies), the way from where you return your car to the shuttle bus is long, and after some construction getting even longer these days. Cold and windy, worst if rainy, you walk and pull your luggage along a bumpy sidewalk - an additional stop closer to the Enterprise/Alamo return (at the very end!) would be helpful.
12 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Guenther,
Thank you for your thorough reply! We are happy to learn that you usually get a 5-star experience with us, but sorry that we could not offer it this time. It should be the same experience every time you rent a car from us.
Yes - I agree. We are located a bit far from the airport. Unfortunately this is the same for all the car rental companies in CPH, and not subject to change within the nearest future. Hopefully the road back to the airport will get easier when the construction is finished.
Hope to be welcoming you back soon :)
Kind regards,
Morten
Surprise charge.
I had pre-arranged a rental and when I picked it up I was asked if I wanted normal tires or winter tires. There was no discussion of upcharge or any fee involved for winter tires, so I opted for winter tires. When presented with the digital receipt to sign for the rental, the zoom and pan of the screen were such that I could not see that the charge had been added. So, I paid an additional fee for something that was not originally quoted and not mentioned as a charge.
There was no issue otherwise. The car was acceptable and at a reasonable rate. The team was courteous and helpful other than the surprise charge.
12 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Shawn,
Thank you for taking the time! We appreciate your feedback.
I apologize for you not getting the relevant information with regards to the extra cost of winter tires. We aim to be transparent and do certainly not try to hide any charges from our customers!
We are happy that everything else was good.
Kind regards,
Morten
Reply from Enterprise Rent-A-Car Danmark
Hi Johnny,
Thank you for that! We are happy that it was a 5-star experience.
Kind regards,
Morten
Reply from Enterprise Rent-A-Car Danmark
Hi Svein,
Very happy to be recommended!
Thank you,
Morten
The customer service is very good
The customer service is very good. I rented a minicooper, it was in very good condition and super clean.
12 February 2020
Unprompted review
Reply from Enterprise Rent-A-Car Danmark
Hi Agung,
Thank you for the review! We always strive to provide the best customer service. Also happy that you got a nice car.
Kind regards,
Morten
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