Enter Coliving Reviews 

682
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported excessively long delays and months of waiting to receive their security deposits back after ending their rental contracts and moving out. People also noted that communication regarding these ongoing financial matters was extremely poor, with customer support frequently providing repetitive and generic excuses instead of actual refunds. Some reviewers were happy with the customer service, praising individual staff members for being remarkably polite, attentive, and very supportive throughout their tenancy. Consumers sincerely appreciated the prompt assistance provided with complex administrative paperwork and the quick responses they received to urgent questions during their stay.

What people talk about most

Refund

Reviewers express dissatisfaction regarding refund experiences, noting that deposits are often delayed.... See more

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and significant... See more

Service

Customers consistently note ambiguous experiences with service, as reviewers share sharply contrasting... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions on communication speed are deeply... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting widespread frustration over delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Enter CoLiving. While I ran into a couple of maintenance issues during my stay, the customer service team was great. Huge thanks to Analex for being so responsive and help... See more

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

ANA LEX IS BEING VERY KIND WITH ME AND REMINDS ME EVERYTHING. SHE WORKS VERY GOOD

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(682)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Relevant info from tenant perspective

Very responsive, and gives all the relevant information from the point of view of a tenant instead of a landlord, so it is very helpful. Also if there is any problem with the house I can easily reach out.

23 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Noether,

Thank you for your feedback! 😊 We’re glad to hear that the information provided was helpful from a tenant’s perspective and that you find it easy to reach out if any issues arise.

If you need further assistance, feel free to contact us!

Best,

Rated 5 out of 5 stars

Very friendly

Very friendly, professional and fast from Nency Medina

22 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Big Anto,

Thank you for your feedback! 😊 We’re glad to hear that Nency was friendly, professional, and quick in her assistance.

If you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

A great company moving in was smooth…

A great company moving in was smooth and essy living,thanks with the help of your staff name Judith at santa madrona,,strongly recomended!

7 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Gabriel,

Thank you for your kind words! 😊 We’re thrilled to hear that your move went smoothly and that Judith at Santa Madrona was helpful. We appreciate your strong recommendation!

If you need anything else, feel free to reach out.

Best,

Rated 5 out of 5 stars

Greet place to stay arriving in…

Greet place to stay arriving in Barcelona,the apartment IS clean and nice and the staff name Judith very fluent in english and very helpful!thanks for everythibg santa madrona!

15 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Janneth,

Thank you for your review! 😊 We’re delighted to hear that you found the apartment clean and nice and that Judith was helpful and fluent in English.

We appreciate your feedback and are glad you enjoyed your stay at Santa Madrona!

Best,

Rated 5 out of 5 stars

Diego gave me all the information I…

Diego gave me all the information I asked for. He replies super fast and the appartment looks really good!

19 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Saveer,

Thank you for your feedback! 😊 We’re glad to hear that Diego provided all the information you needed quickly and that you’re pleased with the apartment.

If you have any more questions or need assistance, just let us know!

Best,

Rated 5 out of 5 stars

Very satisfied to stay at Santa madrona…

Very satisfied to stay at Santa madrona 27!and the staff name Judith she is very helpful and greetful person;; thanks

15 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Krisylle,

Thank you for your kind words! 😊 We’re thrilled to hear that you’re very satisfied with your stay at Santa Madrona 27 and that Judith was helpful and gracious.

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Great company

Great company! Moving in was smooth and easy. Sam from Enter Coliving helped me a lot with everything. I strongly recommend it for your future stay in Barcelona.

12 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Nicolás,

Thank you for your great review! 😊 We’re glad to hear that your move was smooth and that Sam was helpful. We appreciate your strong recommendation!

If you need anything else, just let us know.

Best,

Rated 5 out of 5 stars

Great place!

Great place to stay arriving in Barcelona. The appartement is clean and nice. I love the fact we have some help with someone that come to clean once a week. Rafa is very nice and always helping. I'm enjoying my stay here and I recommend Enter Coliving also for the social acitivities.

12 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Bastian,

Thank you for your wonderful feedback! 😊 We’re delighted to hear that you’re enjoying your stay, and that you find the apartment clean and the weekly cleaning service helpful. It’s great to know that Rafa and our social activities have enhanced your experience.

We appreciate your recommendation and if you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

We had a great at Santa Madrona

We had a great at Santa Madrona. Staff lady Judith was very helpful and accomodating.

11 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Vlad,

Thank you for your review! 😊 We’re glad to hear you had a great stay at Santa Madrona and that Judith was helpful and accommodating.

If you need anything else, don’t hesitate to reach out!

Best,

Rated 5 out of 5 stars

a good experience to stay in santa…

a good experience to stay in santa madrona 27,,, with the help of cleaning lady Judith,,! she's is very helpful and english fluent! thanks

8 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Jessil,

Thank you for your feedback! 😊 We’re pleased to hear you had a good experience at Santa Madrona 27 and that Judith was helpful and fluent in English.

Thanks for your kind words, and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

Rafael is the best cleaning superman in…

Rafael is the best cleaning superman in the universe! No wonder Venezuela keeps winning the pageant 😂 cleans intelligently and is very polite!

11 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Hanna,

Thank you for the fantastic review! 😊 We’re thrilled to hear that Rafael made such a great impression with his cleaning skills and politeness. Your kind words and humor are much appreciated!

If you need anything else, feel free to reach out!

Best,

Rated 5 out of 5 stars

Special thanks to Anko who guided me…

Special thanks to Anko who guided me through all the processes and finding me best suiting room!!! I really appreciate the general services and kindness from Enter Coliving team!!!
Really reliable company.

28 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Cem,

Thank you for the wonderful feedback! 😊 We’re thrilled to hear that Anko guided you effectively and that you appreciated the services and kindness of our team.

We’re glad you found us reliable and if you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

The process was super fast and he…

The process was super fast and he helped me a lot through it :)

1 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Arianna,

Thank you for your review! 😊 We’re glad to hear that the process was fast and that you received the help you needed.

If you need anything else, just let us know!

Best,

Rated 5 out of 5 stars

All good so far

So far, I'm having a very pleasant experience.
Anko has been really friendly (but also very professional) and helped me on finding a room in a short notice of 3 days prior to my arrival at Barcelona.
After a super friendly virtual visit to the room, the contract arrived really fast, and everything else went smoothly.

1 July 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Dear Lucas,

Thank you for your feedback. We're glad to hear Anko helped you find a room quickly and that everything went smoothly.

Best,
The Enter Coliving Team

Rated 5 out of 5 stars

Apartment in Barcelona

I am absolutely satisfied with the way my apartment was arranged. Diego was always able to answer all my questions, helped me a lot and accommodated me in many ways. The viewing of the apartment was also prompt and quick. I would be happy to do it again, thank you Diego!

26 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you Franziska for your feedback! I'm glad Diego could assist with arranging your apartment promptly and accommodatingly. We look forward to helping you again in the future.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Mike is great!!

29 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your enthusiastic review! We're thrilled to hear that you think Mike is great!

Best regards,
The Enter Coliving Team

Rated 4 out of 5 stars

Anna helped me very good

Anna helped me very good, really appreciate it that she takes the time

27 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We're glad to hear that Anna provided excellent assistance. We truly appreciate your recognition of her dedication and effort.

Best regards,

Rated 5 out of 5 stars

Such a good company very quick and…

Such a good company very quick and simple process, Mike was so helpful and answered any questions I had about the property. Thankyou!

25 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your kind feedback Ellie! We're glad you found our process quick and simple. Mike was happy to help with any questions you had about the property.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Wonderful!

Mike helped me find an apartment for my school studies. He was incredibly informative and answers promptly. I appreciated most that he was willing to video call me since I could not travel to see it myself yet. Overall, the company has been incredibly helpful.

24 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you Chloe for your kind words! We're thrilled that Mike could help you find an apartment for your studies and provide prompt, informative support. We're glad the video call was useful since you couldn't travel. We're here to help anytime you need it.

Rated 5 out of 5 stars

Karen was helpful at all times

Karen was helpful at all times, really helped a lot with professional supports. Highly recommend this company. Thank you very much!

22 June 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Hiro,

Thank you for your feedback! We're thrilled to hear that Karen provided excellent and professional support throughout. We appreciate your recommendation very much!

Best regards,
The Enter Coliving Team

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