En Route Jewelry Reviews 

4,389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,754 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs and affordable prices, noting that the jewelry pieces make wonderful everyday wear and thoughtful gifts for loved ones. Shoppers also highlight the exceptionally fast delivery and lovely packaging, describing the entire ordering process as smooth, pleasant, and completely reliable. Some reviewers were not happy with the item durability, stating that certain products felt cheap, arrived completely broken, or broke shortly after wearing them. A few consumers also mentioned frustrations regarding unexpected return shipping costs and disappointing product finishes that did not meet their expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the jewelry is well-made, stylish, and... See more

Quality

Clients share positive opinions on quality, highlighting that the jewelry is beautifully crafted, affordable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

People report positive experiences with order, highlighting smooth checkouts and fast delivery times.... See more

Price

Users describe satisfaction with price, consistently highlighting the great balance between affordability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products are exactly as shown in pictures, and of really good quality (despite not being solid gold/silver). Very affordable, speedy shipping and nice packaging. I’ve ordered several times off En Rout... See more

Rated 5 out of 5 stars

I was really satisfied by the different product I purchased (earrings, necklace, piercing) ! I also purchased there for some gifts and the persons was so thrilled with it ! The quality is quite goo... See more

Rated 5 out of 5 stars

Love all my pieces! I ordered several rings and two necklaces and all of them are beautiful. I was a little hesitant to order since I have allergies to metal but the sterling silver and even brass pla... See more

Rated 5 out of 5 stars

the en route jewels are real masterpieces. Every item contains a special energy and can make you feel so beautiful and powerful. I think owning one of en route pieces is a lifetime guarantee and yo... See more


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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.8

All reviews

(4,389)

1,776 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the necklaces I got from En…

I love the necklaces I got from En Route! They look very nice and can handle swimming very well. Only complaint is that one of my necklaces keeps turning around and showing the wrong side of the stones which is a pity!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

the en route jewels are masterpieces

the en route jewels are real masterpieces. Every item contains a special energy and can make you feel so beautiful and powerful. I think owning one of en route pieces is a lifetime guarantee and you could never be tired of it.
The delivery service was great! Living in Italy, I thought it would have gotten many weeks as usual but after less than two weeks it was delivered at my house! Must say, real efficiency here!!!
I don’t even have to mention the quality… just wanna say that i’ve been wearing my earrings since they arrived (a month ago), even in the shower, and they look new as when I opened the boxes.
Great experience!!! Thank you en route :)

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and competent suport service

I come to the shop trough a Instagram add, to bought a belles. I had a problem with the order because at coming back to fulfill the payment the neckless change to the add one but I want it in other material, I send an email and I bought the one I want, in panic that it doesn't arrive on time, and sent another mail. They respond bouth, at the first they sed that they will change the order, the tink that I asked for. But I already bought the one I want and sent an email to cancel the other one. They change the order from the first email and then they cancelled as I ask in the second email and refund me, awesome suport service.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered multiple times and their…

I’ve ordered multiple times and their jewellery is so cute and of great quality. I regularly wear their earrings to the gym/to play football and have accidentally worn stuff in the shower and it’s good as new. Their customer support team is also super helpful and worked with me to help fix and ultimately replace a pair that arrived damaged. 10/10 no notes!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The best of the best! Could not be better!!

Each time I am more and more amazed by how amazing the jewelry and the customer service is!
There was a tiny issue with a bracelet I ordered and the minute I emailed about it I got a response very quickly and they took me seriously and sent me a new bracelet.
THAT's how you should do it!
The new bracelet is perfection & I am so happy with all the jewelry I have bought from En Route Jewelry.
I get compliments on it all the time , because it is truly stunning and the jewelry truly does look like wearable art.
I look forward to ordering more new pieces in the future!! Thank you to the En Route Jewelry team for all the beautiful pieces and exquisite customer service.
I appreciate you all!

18 July 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it…

I waited months for these silver hoops to be restocked and they broke the second time I wore them. Cheap, poor quality product. What a waste of money.

11 June 2026
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're truly sorry to hear that your experience didn't meet your expectations. We know this Orin Large Hoop Earrings was a highly anticipated piece that had been sold out for some time, and we understand how disappointing it must feel when an item you were excited about doesn't meet your expectations.

Your order was delivered within 4 days after purchase, and We reached out to you by email because we'd really like the opportunity to better understand your concerns and review the issue. If you're able to reply with a few photos and any additional details, we'll investigate everything carefully and work with you toward the best possible solution.

We hope to hear from you soon and appreciate the opportunity to assist you. 💛

Rated 2 out of 5 stars

Overpriced

I bought 3 things from these guys for my girlfriend, for how expensive alot of their items are (comparable to hey harper) these items feel alot more plastic / cheap. Some cool designs but just feel cheap and like I could've found it in a street stall. Would recommend brands like hey harper over these.

23 June 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for taking the time to share your feedback. We're truly sorry to hear our pieces didn't meet your expectations.
One of my colleagues has already reached out to you directly because we'd genuinely like to better understand your concerns and review the items with you. If you're able to reply to our email with a few photos and let us know what specifically felt different from your expectations, we'd be happy to look into it and work toward the best possible resolution.
We sincerely hope to hear from you soon. 💛

Rated 5 out of 5 stars

I really love this jewelry brand!

I really love this jewelry brand!! I have a few pieces from them now & have never had an issue with them. The pieces are so unique & so beautiful! Will definitely keep purchasing from them in the future. 🩵

24 June 2026
Unprompted review
Rated 5 out of 5 stars

So Many Compliments on My Gold Waterdrop Necklace!

I've purchased a few pieces of jewellery from En Route over the past year and have loved every single one of them. The quality is beautiful, the pieces are unique, and they always arrive exactly as pictured.

Most recently, I purchased the Gold Waterdrop Necklace and I've been absolutely obsessed with it. I've received so many compliments while wearing it, and people are constantly asking me where I bought it from. It's become one of my favourite everyday pieces and goes with everything.

I've had a great experience with En Route every time and will definitely continue purchasing from them in the future. Highly recommend! 💛

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry it makes me outfits…

Beautiful jewelry it makes me outfits stand out so much! I’ve gotten so many compliments and have sent them the link!!! Also the shipping was so fast compared to all theses other companies!!! Love love en route jewelry and always have at least one or two pieces on!!!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, fast delivery - I have bought several pieces and each one is such a unique design and how I expected from when I ordered it.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Value

Great quality and beautiful piece! The pendant is equally as eye catching in person as it is in photos, worth the hype- and is affordable too!

14 July 2026
Unprompted review

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