UK ENIC - formerly UK NARICReviews 

391
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as efficient, clear, and highly professional, often noting its convenience and the smooth process from start to finish. Many people highlight the quick response times and effective communication, with queries being answered promptly and in detail, making the experience stress-free. The staff are frequently commended for being precise, well-informed, friendly, and helpful, contributing to an excellent customer service experience. However, some people mentioned dissatisfaction with the service, citing issues with delays, unhelpful staff, and a lack of transparency, particularly when it came to specific qualification assessments or fast-track services. A few other people also felt that the service did not meet expectations, leading to frustration and negative impacts on their career prospects.

What people talk about most

Service

People report positive experiences with service, often highlighting its professionalism, efficiency, and... See more

Response time

Clients share positive opinions on response time, with many praising the promptness of replies to queries and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as straightforward, easy, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpful and well-informed staff who... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(391)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disconcertingly unprofessional

They have been asking for documents that I have already uploaded and they keep asking other types of certificates that are not THE SAME that are used in the UK. I may be mistaken, but I thought the whole point of the job is that ENIC has to create the equivalent to other certifications PRECISELY because they are different elsewhere. It’s an appalling service.

1 May 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to hear that you are unhappy with the service.

We have requested further information to help investigate your complaint.

As you have not yet responded to this request, please contact us via feedback@ecctis.com quoting your application enquiry number to allow us to look further into this matter for you.

Kind regards
UK ENIC

Rated 5 out of 5 stars

It was a nice experience

It was a nice experience, it helps me a lot how the work was made. I just upload the information and the results were there, at some point I had a problem with a document, I recieved a notification to change it and everything was confortable to do it.

20 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, we're delighted that you're so happy with the service, and the guidance provided regarding your documents.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

The application and process went…

The application and process went smoothly and faster than expected. Suitable avenue for communication and timely assistance.

19 February 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're so pleased that you found the service straightforward and with a timely outcome.

Best wishes, UK ENIC

Rated 5 out of 5 stars

My experience about ENIC

The company is providing on time information about the application process. The company time frame is very exact.

16 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted you're so happy with the service and timeframes.

Kind regards, UK ENIC

Rated 5 out of 5 stars

I recently used UK ENIC to evaluate my…

I recently used UK ENIC to evaluate my foreign qualifications and I couldn't be more satisfied with the service I received. From the outset, the application process was straightforward and user friendly. The turnaround time was impressive, I received my evaluation report sooner than I anticipated, the evaluation report was comprehensive and clearly outlined how my qualifications compared to UK standards
The customer support team was responsive and helpful
Overall, I recommend UK ENIC to anyone seeking to have their international qualifications recognised in the UK
Nyarai

4 April 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you so much for your comments and review.

We're delighted that you found the support from our customer service team so helpful, and the overall service exceeded your expectations.

Best wishes, UK ENIC

Rated 1 out of 5 stars

they are unprofessional with no ethics.

On 18/02/2025, I ordered and paid for a hard copy of my Statement of Comparability. I provided a complete and accurate address at the time of application, filling all required fields correctly. Nevertheless, I was wrongly informed that my address was incomplete.
Following your advice, I requested a reprint within the three-month window and paid an additional 8 Euros. Despite complying fully and acting within the stated timeframe, I was later told that you could not send the hard copy due to an “environmental policy” — a condition that was never disclosed at the time of purchase or reprint request.
After I raised a complaint, I was incorrectly told that the three-month window had expired, even though I had made the reprint request well within the allowed period. they are unprofessional with no ethics.

26 April 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Dear Ethar - we're sorry to hear that you're unhappy with the service provided.

We have asked for further information via Trustpilot to look into this further for you. Please respond to this so we can assist you further.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Involved in every aspect of…verification

Involved in every aspect of verification even to the extent of contacting my university in Nigeria. Prompt contact to those that Involved at all stages.
It was a great experience for me

13 February 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Highly satisfied

The service was quick and straight forward. Very happy with the results.

6 February 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Aysha.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Amazing project

For me, it was my biggest dream to be able to recover my hard work. Through this company, I could compare my degrees. One of the best benefits is that it shortened the long way to achieve my dream of continuing my studies in the UK. They are a really great company.

15 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Divan.

We're delighted to see how happy you are with the service.

Best wishes, UK ENIC

Rated 1 out of 5 stars

Complaint against (Chris)

Complaint against (Chris)
Hello ,i had a very great experience with you especially with (Megan, Hannah) the call handler, i called you on 7th of march unfortunately i had my with Chris the worst ever in the world, very impolite person with a challenging manners, he keep say we are not a translation company when i asked him ,you say much better than that if you say we can't provide you with translated documents as it might be for internal usage, he just replied with very awful way again we are not a translation company, i asked him to talk to the manager he said no, the website was offline as i called morning around 10:15 am 7th of March, your website was down, he said no it is not !!! I was omg this is unbelievable, person very rude and bad behaviour, i bet that this wasn't the first time, I had the pleasure to deal with Hanna and Megan ,fantastic service by both. I am raising an official complaint against this Chris ,i am urging his line manager to listen to the phone call.
Am afraid i will post my experience everywhere to encourage as much as i can from other people had the same treatment by him to raise this is issue, again am asking to listen to his awful call with me.
I promise i will do my best to get things right.
Thanks

7 March 2025
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Sam - we're sorry that you have experienced some issues regarding your application, and your customer service experience.

I note that you had a few queries:

- grading comparisons. These are not provided on the evaluation. We outline on the website that we provide an overall comparison level of the qualification against UK education systems.

- website link. A link issued via email was temporarily inactive which has since been resolved. We acknowledge that this was inconvenient, and that we should have provided alternative guidance to access your account.

- Translation Waiver Service. For the reference of other applicants reading this review, we would like to clarify that as per the information on our website, we do not provide translations of documents as part of this service.

The Waiver service waives the requirement for individuals to provide certified translations as part of the document requirements when submitting an application to us.

We have listened to the recorded phone call, and sent you a personal response via your account, to confirm the findings of the complaint.

We apologise for any inconvenience caused by the temporarily inactive website link, and that the service provided was below our usually high standards. Feedback has been provided to the team member as a result of the call.

Thank you for taking the time to provide feedback about your experience.

Kind regards
Andy Barnfield
Head of Individual Services, UK ENIC

Rated 5 out of 5 stars

Great service

I was very happy with the service as I used the statement of comparability. The team did a great job.

21 December 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments and review Aida - we're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 5 out of 5 stars

I was very happy because was very quick…

I was very happy because was very quick ..they answered me back quickly I recived my documente back very fast and it was very profesional thank you very much Uk Enic

23 December 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Florina

We're delighted that you're so happy with the service.

Best wishes, UK ENIC

Rated 1 out of 5 stars

Avoid NARIC – A Complete Scam & Discriminatory Process!

I have had the worst experience with NARIC (now known as Ecctis) when trying to get my degree and baccalaureate equivalence. I submitted my documents twice, and both times, their evaluation was completely flawed, incompetent, and discriminatory.

🔹 Blatant Discrimination Against Non-European Qualifications
Despite having a Baccalaureate in Languages, they refused to recognize my English level as GCSE-equivalent simply because I come from outside Europe. Meanwhile, Europeans with barely any English skills get GCSE English recognition without question! How is this fair? This is clear discrimination against non-European applicants.

🔹 False & Inaccurate Equivalencies
The first time, they completely messed up my diploma evaluation. I studied languages, but they gave me a science equivalency! I had to pay AGAIN to correct their mistake. How can a so-called "recognized" institution make such basic errors?

🔹 Lack of Knowledge About International Diplomas
They demanded transcripts for my Conservatoire diploma, only to later say they couldn’t evaluate it! A National Conservatoire Diploma is recognized worldwide, but somehow, NARIC is clueless about it?

Then, they refused to recognize my Foundational Diploma, which is a nationally recognized exam in my country and has a curriculum equivalent to GCSEs in the UK. The truth is, they simply do not want to acknowledge that some countries have a far better education system. We are fluent in four languages effortlessly, yet they refuse to accept that our education holds more value than theirs.

🔹 A Government-Recognized Institution That Doesn’t Understand Diplomas
For an official organization, their lack of understanding of global education systems is shocking. Instead of properly assessing qualifications, they devalue non-European diplomas and deny rightful recognition.

💰 Save your money and don’t waste your time! 💰
NARIC/Ecctis is nothing more than a money-making scam that fails to provide fair and accurate assessments. They need a serious overhaul to stop this discrimination and segregation. I will not stop speaking out until this unfair system is changed!

#NARICScam #Discrimination #StopTheBias #EducationEquivalencyScam

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Appreciate prompt response

My name changed after marriage that was the reason it takes a bit more time than usual. However, I really appreciate the prompt response from the UK ENIC team when I sent them the requested documents.

4 November 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review, Sara.

We're pleased we could help.

Document requirements are set out on our website, including information about name changes, which we advise all applicants to read carefully to avoid any delays.

kind regards
UK ENIC

Rated 5 out of 5 stars

UK ENIC Statement of Comparability

I had a great experience using this service for my Statement of Comparability. The application was very user friendly as the instructions were very clear and concise. I received my statement within the stipulated time frame. I highly recommend this service and I give a score of 10/10.

3 December 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your feedback and review, Ujo.

We're delighted that you're so happy with the service.

Best wishes for the future, UK ENIC

Rated 5 out of 5 stars

Everything was good

25 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments
Best wishes, UK ENIC

Rated 4 out of 5 stars

Reliable

Response and feedback is very fast and reliable. The review was clear and accurate . A very secured payment system. Delivery was top notch.

10 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your review and comments Abubakar.

If we can do anything to make this a 5 star experience, please let us know via feedback@ecctis.com

Best wishes, UK ENIC

Rated 5 out of 5 stars

the service was carried out…

the service was carried out successfully. Thank you so much.

23 September 2024
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments
Best wishes, UK ENIC

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