Excellent service from Engwe. Simple & straightforward to buy my P275SE online. Prompt replies from customer support to the various questions I asked during & after the purchase. I was kept inform... See more
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I bought Engwe m1 dual battery international version for part time deliveroo job. The after sales customer service and support is truly amazing. They provide full support. The team responds to your em... See more
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The ordering process was seamless, and tracking the delivery worked perfectly. Assembling the iBike was easy. The iBike looks exactly like the pictures, and I'm already thrilled with it. The broken... See more
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The support team was good at getting back to me, its thru email which takes a little longer but seems to be the best avenue by sending pictures and serial numbers etc. A friend used my engine pro 2 an... See more
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4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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ENGWE. Second Review
This is my second review regarding my issue with a purchase of an Engwe L20 boost bike.
I eventually found a repairer who installed the part supplied by Engwe.
It was noted that the initial assembly of the bike at manufacture did not appear to be of good quality. Repairer said bike would in all probability break down again.
Sure enough it has happened again and as last time no power at all.
Engwe are once more coming up with things that it might or might not be. I am requesting a full refund and uplift of bike but this I'm told will not happen as I've had it three months and if there was a fault it would have happened sooner. Wow that's great after only 39 miles. I'm being quoted terms and conditions but again just sort out the product it's doesn't work. In the UK if the bike goes wrong your on your own no back up structure. Their happy to take the money but give nothing back.
17 December 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you for your feedback, and we are truly sorry for the inconvenience and frustration you have experienced.
After further checking with our UK service team, we understand that the first problem you encountered was due to a malfunction of the boost button. In response to this, our UK team had already sent you a replacement boost button. However, your initial negative experience might have been due to not knowing how to replace the parts.
If you have already replaced the new boost button and the same issue still occurs, or if you are now experiencing a new problem, we kindly ask you to describe the current issue as clearly and in as much detail as possible via email. This will help us accurately identify the cause of the problem. Once we receive your detailed description, we will urge our UK after-sales team to handle your case as quickly as possible and provide further support.
We value every customer in the UK and take your concerns seriously. Thank you for your patience and for giving us the opportunity to assist you further.
Kind regards,
ENGWE Customer Support Team
Engwe folding bike purchase for 90 year old father.
I recently helped my 90 year old Father purchase a Engwe folding bike to replace two other e-bikes that he had issues with getting his leg over the center bar. The bike arrived quickly with no issues. He is very happy with the bike power and performance. And he can step his leg right through with no issues. He rides 20 miles a day, 4 times a week. He is very happy!
1 December 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for sharing this wonderful story! We’re truly delighted to hear that your father is enjoying his Engwe folding bike and that the step-through design has made riding more comfortable and accessible for him. It’s fantastic to know that he’s happy with the bike’s power and performance and riding so actively. Your feedback means a great deal to us, and we’re honored to be part of his daily rides.
Wishing him many more enjoyable and safe miles ahead!
1 star because they have increased the…
1 star because they have increased the price of a engwe e26 battery by £100 and for that reason I will not be buying anything from this company..
6 December 2025
Unprompted review
Reply from Engwe Bikes
Hi there,
Thank you for sharing your feedback.
We would like to clarify that the battery link you viewed is a multi-attribute product page, which contains different battery models. Because of this, prices vary between models — we have not increased any prices. Even during the shopping carnival season, we never raise prices and then apply discounts to create a false sense of promotion.
If there was any misunderstanding during your purchase process, please feel free to contact us at service2@engwe-bikes.com
. We will be more than happy to clarify everything for you.
Battery link:
https://engwe-bikes-uk.com/products/lithium-ion-batteries-for-engwe-e-bikes?variant=41867400577206
Thank you again for giving us the opportunity to explain.
I ordered a bike three weeks ago
I ordered a bike three weeks ago, and after some delay, they finally sent it. Once the bike was sent to my home, they made a mistake and sent it back to the seller. After delays and mistakes, they told me that I need to wait another week as the bike is out of stock. What did they do with my bike? I am very disappointed with their service.
5 December 2025
Unprompted review
Reply from Engwe Bikes
Hi there,
Thank you for your review, and we’re truly sorry to hear about your experience.
After checking, we were unable to identify your order because your purchase was made through our EU (Netherlands) store, while this review was left on our US store page. Due to this mismatch, we currently cannot retrieve your order details.
To help us resolve your issue as quickly as possible, please follow Trustpilot’s instructions to provide your order information. Once we receive it, we will immediately contact the corresponding team to look into what happened with your shipment and ensure you receive proper assistance.
We sincerely apologize for the inconvenience caused and appreciate your cooperation.
===============
Thank you for providing the information.
However, the order information you provided does not appear to be available in our store. Therefore, we have sent you an email via this after-sales email address: service2@engwe-bikes.com. Please check your email and reply promptly.
Thank you for your cooperation.
Impressive Customer Service
I recently purchased an Engwe L20 2.0 folding e-bike and am extremely pleased. I had some questions after receiving the bike and the customer service was excellent. I received prompt, thorough and helpful responses. This company takes customer satisfaction seriously. The bike itself has plenty of pep and after upgrading the brakes it is a fun bike to ride!
3 December 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your new Engwe L20 2.0 and that our customer service team was able to assist you promptly and effectively. Providing helpful and timely support is something we take great pride in, and your recognition means a lot to us.
It’s also great to know the bike is performing well and that the upgraded brakes enhanced your riding experience. We hope your L20 2.0 continues to bring you many fun and enjoyable rides!
If you ever need further assistance, we’re always here to help.
Thank you for choosing ENGWE! 🚴♂️✨
Waste of money
I’ve had a very disappointing experience with the Engwe t14. Even the smallest bump or crack in the road makes it feel like the whole thing is about to fall apart, to the point where the pedal sensor actually broke just from going over speed bumps. The tires puncture extremely easily, and the battery life is far below expectations. On top of that, the bike is extremely heavy, making it impractical for daily use. Overall, I wouldn’t recommend it to anyone looking for a reliable everyday bike.
29 November 2025
Unprompted review
Reply from Engwe Bikes
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your ENGWE T14.
We’d like to clarify that the T14 is a compact, lightweight e-bike designed specifically for short urban commuting. If the riding environment includes rough road conditions or heavy loads, it may indeed cause abnormal performance, and we completely understand why that would be frustrating.
Please rest assured that we have already contacted our European after-sales team and asked them to reach out to you as soon as possible to help resolve all the problems you encountered.
Your review was left on our U.S. store, but your case is being handled by the EU after-sales team, so the feedback may not accurately reflect the service of the U.S. store. If possible, we kindly hope you could update your review after the issue is resolved — this would be greatly appreciated and much fairer to the U.S. shop.
Thank you again for your patience, and we’ll do everything we can to ensure this is resolved quickly.
If you need anything else, we’re here to help.
I have been using my Engwe EP-2 Pro
I have been using my Engwe EP-2 Pro, and I am very happy with the bike. The performance, design, and riding comfort are excellent. As a university student, I use it for daily commuting, and it has made my travel much easier and faster.
The build quality is solid, the motor is powerful, and the bike feels very stable and comfortable on the road.
I also appreciate the Engwe support team — they are helpful, friendly, and always ready to assist whenever needed.
Thank you, Engwe, for providing such a great bike and great customer service.
Highly recommended! ⭐⭐⭐⭐⭐
31 October 2025
Unprompted review
Reply from Engwe Bikes
Hi there,
Thank you so much for your wonderful review! We’re truly delighted to hear that your EP-2 Pro is making your daily university commute easier and more enjoyable. It’s great to know that you’re happy with the performance, comfort, and build quality — we work hard to deliver exactly that.
We also really appreciate your kind words about our support team. Providing helpful and friendly service is always our priority, and your feedback means a lot to us.
Thank you again for choosing ENGWE and for recommending us!
Enjoy every ride, and feel free to reach out anytime you need assistance. 🚴♂️✨
My controller burnt out…
I originally purchased an Engwe ep-2 pro from Walmart.com through a third party seller. I honestly love the bike, and had ridden a friend before which is why I purchased my own. It’s been so fun zipping around town on it. After about 7 months the throttle suddenly stopped working, and error 30 popped up on the display. I messaged Engwes customer support and spoke with Raina. They were nothing but helpful with figuring out which controller I needed. It felt a little weird having to PayPal them money rather than purchase something on a site, but it was all very easy and my controller arrived within a week. I installed it and my ep-2 pro now rides like brand new again. Thank you Raina, you were nothing but a joy to speak with everytime we emailed each other. I appreciate your help with placing my order. The controller was very fairly priced as well.
31 October 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful review!
We’re truly glad to hear how much you enjoy your Engwe EP-2 Pro and that it brings you so much fun riding around town.
We’re sorry that you experienced an issue with the controller, but we’re very happy that Raina was able to assist you quickly and smoothly. Your kind words mean a lot to us. We always aim to make the support process as easy and helpful as possible, and it’s great to know that your bike is now riding like brand new again.
Thank you for trusting us and for taking the time to share your experience. If you ever need anything in the future, we’re always here to help. Enjoy your rides and stay safe! 🚴♂️✨
Greatest support ever
Ive accidentially ordere a bike which will be available in December.
I´ve contacted support, they offered a Solution and I´ve received my bike earlier.
Date of delivery was et to 24. November, but it has arrived on 21st.
Great support!!!
21 November 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback!
We’re really glad we could help you get your bike earlier than expected.
It’s great to hear that everything arrived smoothly and even ahead of the scheduled date.
If you ever need anything else, we’re always here to help.
Enjoy your new ride! 🚴♂️✨
E26 x Four.
I purchased four E26 bikes for my small Guest House. It took a few weeks for all four to arrive because they came from different warehouses. They are well packed. It will take you a while to cut it all off. The bikes are simple to assemble. The only item I needed to address was the indexing of the gears. I've not ridden one of these before and once I was used to the gears and the pedal assist it was great. The fat tires go over rough terrain with ease and the suspension seat is super comfortable. Email support is good. You get a reply usually in 24 hours.
15 August 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for sharing your experience with the four E26 bikes! We’re truly delighted to hear that they arrived safely and that the assembly process went smoothly for you. It’s great to know that once you got used to the gears and pedal assist, the ride felt comfortable and enjoyable.
We’re also very glad that the fat tires and suspension seat met your expectations—these features are designed precisely to handle varied terrain while keeping riders comfortable.
Thank you as well for recognizing our email support team. We always aim to respond as quickly and clearly as possible, and we're happy to know our replies have been helpful.
We really appreciate you choosing our bikes for your guest house, and we hope your guests enjoy the rides just as much as you do. If you ever need assistance again, we’re always here to help!
Thank you for your trust and support.
The service team was so helpful during…
The service team was so helpful during my process. The delivery also quite fast and good. I appreciate their work.
18 November 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for your kind words! We’re delighted to hear that our service team was able to assist you smoothly throughout the process, and that your delivery arrived quickly and in good condition.
We truly appreciate your support and recognition. If you ever need any help in the future, we’re always here for you!
Warm regards,
Engwe Team
Excellent Customer Support
Excellent customer service from Engwe.
They responded very quickly, guided me step by step, and immediately arranged the replacement parts under warranty.
Their communication was clear, friendly, and professional throughout the entire process.
Thank you Engwe, and a special thanks to Yee for the great support!
18 November 2025
Unprompted review
Reply from Engwe Bikes
Thank you for your kind words!
We’re very happy to know that our support team, especially Yee, could help you with fast responses and clear guidance. It means a lot to us that you had such a positive experience.
Thanks again for choosing Engwe — we’re here for you anytime!
SIMY, YOU LEGEND! 😍
Hi guys!
I just did my first ride with my new ENGWE L20 and it’s honestly been great - so much fun.
But this review isn’t about the bike itself, it’s about the genuinely amazing service I received from ENGWE support - to be precise, from the legend Simy - all via email.
First things first: Simy replied incredibly quickly! And to keep this review short and simple - there was a small mistake/misunderstanding in my order on ENGWE’s side. But the way they handled it was absolutely fantastic. They immediately took responsibility and offered a great solution that I was genuinely happy with and couldn’t refuse.
So even though a little mistake happened, they fixed it straight away and handled everything like generous, true professionals. I felt in good hands instantly and was fully confident in my purchase from ENGWE.
Thanks a million, team! And a special thanks to you, Simy!
Much love and live life (:
Denny
14 November 2025
Unprompted review
Reply from Engwe Bikes
Hi Denny,
Wow — thank you so much for your amazing review! 🙌
We’re truly happy to hear that you’re loving your new ENGWE L20, and it means even more to us that our support team (and especially Simy!) made your experience a great one from start to finish.
Mistakes can happen, but your understanding and positivity made it easy for us to help you quickly. We’re really glad the solution worked well for you and that you felt taken care of throughout the process.
Your trust and kind words mean the world to us.
Thanks a million for choosing ENGWE — and for spreading so much good energy! 🚴♂️✨
Much love,
The ENGWE Team
Not good experience
Very happy with bike but Engwe aftersales is terrible. Bike developed a fault nearing the end of warrantee with Engwe communication being slow and tired! They eventually sent replacement parts that where wrong! They took so long to respond that eventually the warrantee expired when all communication from them ceased! Still have ongoing issues with the bike and would not buy a bike from them again and do not recommend them.
1 October 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
We’re truly sorry to hear about your disappointing after-sales experience, and we sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
To help us look into your case in detail — especially regarding the warranty timing and the incorrect replacement parts — could you please provide your order information through Trustpilot’s “Find Reviewer” or “Contact Business” options? Trustpilot requires that all personal or order details be shared through their secure channels, so once we receive your information there, we can immediately review your case.
If any mistakes were made by our customer service team, we will take it seriously and make sure proper improvements are made. Your feedback helps us do better, and we truly appreciate you giving us the chance to resolve this.
Thank you, and we hope to make things right for you.
--------------
Dear customer,
Thank you for sharing your order information with Trustpilot. We will not tolerate any neglect of our users.
Please don't worry, we have urged the relevant staff to resolve your issue as soon as possible. Thank you in advance for your cooperation.
Sincerely,
Great bike and customer service
Just bought a P20. The bike is perfect, light, powerful and compact. Had a small issue during assembly, but customer service was super helpful and responded within a few hours!
12 November 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying your new P20 and that its light, powerful, and compact design meets your expectations.
We’re also very happy that our customer service team was able to help you quickly during assembly. Your positive feedback means a lot to us!
Enjoy the ride, and feel free to reach out anytime you need assistance. Thanks again for choosing Engwe!
Engwe Engine PRO 2.0
I have been the owner of an Engwe Engine PRO 2.0 bike for just under a year, and after riding 2,200 kilometers, it broke down. I wrote to Engwe customer service describing the problem and the symptoms, and they quickly replied that the crank axle had failed and that I would receive a new part within three days, of course under warranty. After receiving the part and watching the instructional video on their website, I replaced the part myself without any problems. The bike is working like new again. Thank you for your quick response and help. I recommend this brand; they are reliable and make modern and comfortable bikes.
Best regards,
Krystian
10 November 2025
Unprompted review
Reply from Engwe Bikes
Dear Krystian,
Thank you so much for sharing your experience and for your kind words! We’re truly glad to hear that our support team was able to assist you quickly and that your Engwe Engine PRO 2.0 is back on the road and performing like new.
Your satisfaction and trust mean a lot to us, and it’s great to know you appreciate both our product quality and service. We’ll keep working hard to provide modern, reliable, and comfortable e-bikes for riders like you.
Wishing you many more enjoyable and safe rides! 🚴♂️
Best regards,
The ENGWE Team
Beware of Engwe bikes
Beware of Engwe.eu’s False Claims and Poor Customer Service, I purchased an Engwe L20 e-bike from Engwe.eu on August 25, 2025, expecting a reliable product with a 140km battery range as advertised. However, my experience has been deeply disappointing due to missing parts, faulty components, and unresponsive customer service, which I believe violates German consumer law. Upon delivery, the bike was missing a seat component, rendering it unusable for two weeks while a replacement part was shipped from China. After fitting the part, I took the bike for a 30km test ride on flat cycle paths. Despite the bike computer showing full battery power, the bike slowed down and the battery died completely at 38km—far short of the advertised 140km range. This issue recurred on a second ride. A YouTube video confirmed other customers faced the same problem, yet Engwe’s only suggestion was to reset the bike’s computer, sending me a video for a different model, which was unhelpful. On another ride, just 8 miles in, the bike stopped entirely. I noticed the chain was hitting the rear tire, suggesting a rear hub or motor issue. Engwe offered a new computer and rear derailleur but refused to address the apparent motor failure, repeatedly asking me to repair the hub myself. I declined, as this would void my warranty. After multiple emails about the false range claims and mechanical failures, Engwe’s responses were vague, offering inadequate discounts (30–100 euros) instead of a proper solution.Eventually, Engwe agreed to collect the bike for repairs, but the courier refused pickup due to the bike’s size. Engwe’s response was to send parts for me to arrange repairs locally, which I found unacceptable. Despite numerous emails and a letter to their Hong Kong headquarters requesting a refund, I’ve received no satisfactory resolution. I’ve ridden the bike only a few times; most of my time has been spent pushing this heavy, faulty bike or chasing Engwe for support.I’m now forced to involve a solicitor, as Engwe’s practices—false advertising, defective products, and refusal to honor warranty obligations—appear to breach German consumer law. I strongly caution others against purchasing from Engwe.eu. Save yourself the frustration and choose a more reputable company.
25 August 2025
Unprompted review
Reply from Engwe Bikes
We are very sorry to hear about your experience and truly understand your frustration. However, after checking your review details, it appears that your order was placed through Engwe.eu (our European store), while this page belongs to Engwe-bikes.com (our U.S. store).
To ensure your issue is properly resolved, please provide your order number and contact information via Trustpilot’s “Find Reviewer” feature or by replying to our private message. Once we receive your order details, we will immediately forward them to our European after-sales team, who will reach out to you directly and handle your case as a priority.
In the meantime, we kindly ask you to update your review or move it to the correct store (Engwe-bikes-eu.com on Trustpilot*), as this feedback currently affects the U.S. store, which operates separately and was not involved in your purchase.
We truly appreciate your understanding and cooperation — your satisfaction remains our top priority, and we’ll make sure the right team helps you as quickly as possible.
Best regards,
I bought the ENGWE LE20 in October
I bought the ENGWE LE20 in October, drawn by its impressive specs and versatility. Unfortunately, the experience hasn’t lived up to the promise.
The battery has issues that affect reliability.
The mid-drive motor makes noticeable noise, which is frustrating on longer rides.
Just days after my purchase, the price dropped by €300 — no warning, no adjustment offered. That felt unfair.
For a bike marketed as premium and family-ready, I expected better quality control and customer care. I’ve reached out for support and hope ENGWE takes these concerns seriously. Until then, I can’t recommend this model without reservations.
Update:
I am currently in contact with ENGWE’s service team, and we are actively working on resolving the problems. I appreciate the ongoing communication and hope that everything will be fully resolved soon. I will update this review again once the situation is completely settled.
7 November 2025
Unprompted review
Reply from Engwe Bikes
Hello
Thank you for sharing your feedback — we’re truly sorry to hear about your experience.
It seems there may be a mix-up between regional stores. This review was left under the ENGWE USA page, but your purchase and support case appear to belong to the ENGWE Europe team. To help you receive a prompt solution, please follow Trustpilot’s instructions to share your order information (such as your order number or the email used for purchase). Once we receive it, we will forward your details directly to the responsible team in your region so they can assist you as soon as possible.
We appreciate your understanding and cooperation — and we hope this matter can be resolved quickly once the correct team is in touch.
Best regards,
------------------
Dear Customer
We regret that we have not received your reply, therefore we are unable to resolve your issue.
If needed, please contact us proactively via this after-sales email address: service@engwe-bikes.com, and provide us with your order number and the platform on which you purchased it. This will allow us to promptly contact the relevant store staff to resolve your problem.
Thank you for your cooperation.
P275 Pro an electric bike that doesn't…
P275 Pro an electric bike that doesn't deliver. The automatic gears whilst sounds good change when you don't want them to. The bike can be terrible at going uphill when resistance increases when it should be opposite. it is basically quite unpredictable in how it responds. i can't see it on sale now so i guess it is withdrawn.
4 November 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer
Thank you for sharing your feedback about the P275 Pro. We’re sorry to hear that your experience hasn’t met your expectations.
We’d like to clarify that the P275 Pro was not discontinued due to product issues, but rather because it was a limited-edition model. As part of our continuous improvement process, our product lineup evolves based on market demand and policy updates, and some models are phased out once sold out to make room for new designs and technologies.
Regarding the riding experience you mentioned — such as the automatic gear shifting and hill performance — these issues may be related to the individual bike’s setup or component calibration. Since we currently cannot locate your order details in our UK store, and your review was posted under our US store, could you please provide your order information through Trustpilot’s verification request? This will allow our support team to identify your case and personally assist you in diagnosing and resolving the problem.
We truly appreciate your feedback — it helps us continue improving both our products and services.
Kind regards,
------------------Thank you very much for sharing your order information
We’d like to provide some clarification about your concerns. The P275 Pro is equipped with an internal 3-speed gear hub. This design is optimized for smooth and low-maintenance riding on city roads. However, one limitation of internal 3-speed systems is reduced climbing ability compared to external gear systems.
When riding uphill, we recommend using the highest assist level to achieve better torque support. Because the P275 Pro is primarily designed for urban environments, steeper hills may sometimes feel like the e-bike is not performing correctly — but please rest assured, this is a normal characteristic of the internal gear system, not a malfunction.
Please don’t worry — we’ve already informed our UK after-sales team to reach out to you directly to verify your case and help you resolve any remaining issues.
We truly appreciate your understanding and your feedback, which helps us continue improving our bikes and service quality.
Kind regards,
Great Customer Service
Great Customer Service
I was beyond pleased with the customer service provided. All questions and concerns were addressed at amazing speed! also was able to get me a new controller shipped out and to my house within 10 days! beyond pleased with my experience. The best part has to be the follow up to ensure that everything was working fine and following up with any concerns I may have. Above and Beyond doesn't do them justice!
7 October 2025
Unprompted review
Reply from Engwe Bikes
We can’t thank you enough for your amazing review! 💛
We’re so happy to hear that our team could assist you quickly and make sure your new controller arrived on time. Knowing that our follow-up made a difference really means the world to us. Thanks for being such a valued customer — we’re always here if you need anything else!
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