EF English Live Reviews 14,341

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

It is a good experience, because many reasons. First : variety of lessons and you have level grow up step by step. Second: good teachers that gives you the information through easy way. Third: goo... See more

Rated 4 out of 5 stars

All time studying is great, private classes are fantastic teachers are well understanding. Group classes are every 15 minutes which is very good. I couldn´t get in group classes because of my lapto... See more

Rated 5 out of 5 stars

EF English is amazing! Great teachers, always trustworthy and professional people, love the way they connect with students and also their support is simply awesome! Thx for everything!! I’ll continue... See more

Company replied

Rated 1 out of 5 stars

Its a scam, app not working good, quality is super low and they want only your money they tryed to charge me 6 times today xD i have sent like 15 emails regarding cancelation nothing helped. I need to... See more

Company details

  1. Language Course Provider
  2. English Language Instructor
  3. English Language School

About EF English Live

Written by the company

EF English Live online learning school logo powered by efekta

The world's #1 online English courses

Find your voice in English. Faster.

Our interactive learning experience simulates real-life scenarios that keep you motivated and help you learn faster.

Join classes 24/7 from anywhere and progress faster with the method that works.

Our award-winning Efekta Method™ has taught 20 million people English

A method developed for faster progress

Based on 59 years of experience, our award-winning Efekta Method™ combines expert teachers, our one-of-a-kind Hyperclass, and AI technology. We will not only teach you words and phrases, but speaking confidence, too.

Learn by speaking in Hyperclass.

Efekta Hyperclass™ uses a conversation-based and interactive virtual learning environment to get you speaking from day one. We will immerse you in real-life scenarios that are just like learning in an English-speaking country.

Triple-certified Efekta Teachers™

Achieve your unique learning goals in private classes and group classes with our certified teachers. Our teachers work with AI to give you hyper-personalized feedback for faster progress.

English courses that match your goals

Business English

Improve your communication in the workplace, deliver presentations, draft persuasive emails, and engage more in meetings with our Business English Course.

General English

Whether you have tried learning English before, are a complete beginner, or have a big trip planned, our General English Course will help you get there faster. We can also help with TOEFL and TOEIC preparations. No dream is too big!


Contact info

4.1

Great

TrustScore 4 out of 5

14K reviews

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Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(14,341)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EF English Live is excellent.

EF English Live has a very comprehensive platform for learning English. I'm very excited to participate in this course.

6 December 2025
EF English Live logo

Reply from EF English Live

Good luck, Verioska! 🙌 We're proud to be a part of your English learning journey 🌍

Best,
The EF English Live team

Rated 5 out of 5 stars

A great place to learn English

EF English Live is a great place to learn English. And I'm very proud to have studied there in recent years. Although it's very challenging for someone whose mother tongue is French, I succeeded thanks to you, the EF English Team.
Thank you.

4 December 2025
EF English Live logo

Reply from EF English Live

This is lovely to hear! We're glad you had such a great experience and congratulations on your success 😄

Best regards,
The EF English Live team

Rated 5 out of 5 stars

Improve the english experience training

Basically you´re updating the courses as: having AI training programs. What´d really great is that improve the classes since I´notice that the topics are always the same.

29 November 2025
EF English Live logo

Reply from EF English Live

Thank you for sharing your feedback, Cesar! 🤝 You are always welcome to ask your teacher about specific topics you'd like to study in your class. We're here to help if you need further guidance ☺️

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

Excellent site d'apprentissage

Excellent site d'apprentissage, diversifié et accessible pour tous les niveaux

28 November 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Marwan! We're proud to be a part of your English learning journey ☺️

Best regards,
The EF English Live team

Rated 5 out of 5 stars

A great school with friendly teachers…

A great school with friendly teachers and fun classes. The only difficulty is in the groups due to my English, as the teachers don't understand my language. I especially want to highlight Jorge Orozco, who is exceptionally kind and understands me super well.

16 September 2025
Unprompted review
EF English Live logo

Reply from EF English Live

Hi Molly! 👋 Thanks for leaving a review! We're glad you're enjoying your English classes - the more you practice, the more improvements you'll see 🙌 Keep up the great work!

Kind regards,
The EF English Live team

Rated 4 out of 5 stars

When booking a one-otime tolerancen-one class

When booking a one-on-one class, a grace period could be allowed for entering the classroom so as not to lose the class, since it is difficult to find available times.

25 November 2025
EF English Live logo

Reply from EF English Live

Thank you for sharing this feedback, Jaki ☺️ You have 10 minutes from the start of your booking time to enter the classroom. This is so that our classes can run on time and there are no delays for other learners. We hope you understand!

Kind regards,
The EF English Live team

Rated 3 out of 5 stars

Improvements

In the grammar section of self-study, it would be helpful to add markdowns in order to come back and go over the lesson.
In the group lessons would be wonderful to reduce the amount of students per class up to a maximum to 4 because so far, I noticed that the least the better so teacher can give you a better feedback and prolong the conversation by each speaking member.

17 November 2025
Rated 5 out of 5 stars

Amazing Experience

Actually, EF is a professional learning school. I had an amazing experience with EF English Live learning system.

13 November 2025
EF English Live logo

Reply from EF English Live

We're so glad to hear it, Mohamed! 😁 Good luck with the rest of your English studies 🙌

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

I am very grateful for my experience…

I am very grateful for my experience with you. All the teachers were excellent and gave their all to help us improve our language skills.

12 November 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback Amani! We're proud to be a part of your English learning journey 🙌

Best regards,
The EF English Live team

Rated 5 out of 5 stars

The classes helped me learn English

The classes helped me learn English, and the person who explained how the whole system works was exceptional.

10 November 2025
EF English Live logo

Reply from EF English Live

That's great to hear, Youssef! Good luck with your English learning journey 🌍 🙌

Best,
The EF English Live team

Rated 5 out of 5 stars

I had a great experience

I had a great experience

8 November 2025
EF English Live logo

Reply from EF English Live

We're glad to hear it, Waseem! Keep it up! 🙌

Best regards,
The EF English Live team

Rated 4 out of 5 stars

Most of classes are so good

Most of classes are so good. But sometimes was bad.

29 October 2025
EF English Live logo

Reply from EF English Live

Hi Emily, thank you for sharing your feedback with us. If you need support with your classes, please reach out to contact.tw@ef.com and someone will be in touch 🫶

Kind regards,
The EF English Live team

Rated 1 out of 5 stars

​Deceptive Sales & Unusable Service - HIDDEN $330 PENALTY


`Be careful. EF sold me a 12-month course on WhatsApp but intentionally hid the $330 cancellation penalty.
​The service is unusable and not as described:
​Massive waste of time. Half of the 40-minute class is spent every day just on "introduce yourself." No real learning happens.
​They lied about student levels. They promised students would be the same level, but they are not (beginners are mixed with advanced).
​Poor teachers. Most do not listen, and in some classes, the teacher never asked me to speak one word.
​I complained to their support team about these quality issues and they completely ignored my message. But when it's about money, they send millions of emails.
​Now they are trying to charge me $330 to cancel a service that was sold dishonestly and was not delivered as promised.`

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Teachers are great, the self-study materials are not boring and very useful. I really enjoy them, and I can find group classes whenever I need. It's really convenient for me because I don't have much time to spend on my education.

22 October 2025
EF English Live logo

Reply from EF English Live

Thank you for leaving a review! We're glad you're enjoying so many elements of the EF English Live school 🥳 Keep it up!

Best regards,
The EF English Live team

Rated 4 out of 5 stars

Private tutors should focus on the…

Private tutors should focus on the topics we should cover.

15 October 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Christian ☺️ Did you know that you can choose your own topics for private classes? We're always here to support you if you need guidance 🤝

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

My experience in this has been very…

My experience in this has been very good.

9 October 2025
EF English Live logo

Reply from EF English Live

Thanks for leaving a review! 🤝 We're proud to be a part of your English learning journey ☺️

Best,
The EF English Live team

Rated 5 out of 5 stars

Best School Online

EF English live is the best school online for English Language. they have very friendly advisor who explain you in detail all the information without any pressure to buy after. The platform for me is the best I have experience, (and I have tried all) very interactive and now is with AI integrated. Thank you, EF, to help me improve my English day by day.

19 August 2025
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Berta! 🙌 We hope you continue enjoying your English course and seeing improvements ☺️

Kind regards,
The EF English Live team

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