The English Grocer Reviews 

Shipping took forever.
Received goods were in poor condition, on the verge of expiration.
Some goods were not even correct.

The beer arrived on time and in very good condition. I can only recommend The English Grocer!

Amazing experience with every single order!
Products are amazing and the team is absolutely great!!

THANK YOU!

Order sent: May 19, 2026.
Payment taken: May 19, 2026.
Asked via email for update: June 13,2026 &
June 16,2026.
Called number in internet: No response.
Called TWINT number: No response.
Wrote to TWINT number via Whatsapp: No response.

Next step, will dial: 117

ACTUAL THIEVES. Be very very careful!!!!! Don’t order. I ordered 158 CHF worth of food for Easter. he showed up with the majority, missing 3 of the biggest products and the whole reason I ordered. He said when he arrived it was a mistake and he’d come back with what was missing. For one month, I called him, he didn’t deliver anything and constantly pretended to be on holiday and it was coming in the post or he’d stop by to drop it off. Then he stopped picking up, then he started lying saying strange, we thought we’d sent it. Then kept saying he was on holiday. Now he reads my messages but doesn’t respond. The service is the only time I’ve been let down so badly in Switzerland.
I’m a single mum with stage four cancer, this is a business that is not kind or correct in any way so please do yourself a favor and stay far away. My kids have learnt the hard way there’s naughty people out there and I simply wouldn’t want anyone else screwed over! British essentials seems like a better alternative!

Sick and tired of being ignored. I have contacted the company numerous times by email, phone, messages, and WhatsApp, but there has been no reply, no order and no refund. I received a 3rd of my order over a month ago, and there has been no communication regarding the rest of my order.
Update: I received a refund for the missing goods today (10.05.2025), which I appreciate.

In March 2025 - i.e. more than a year ago - I placed a substantial online order with The English Grocer, and a pre-payment of over Fr. 200.- was then taken from my credit card. I received an Order Confirmation e-mail from them, but to date, the items themselves have not arrived. I have since written numerous e-mails to them to query the situation and / or request a refund, but they never reply. Neither does anyone answer their telephone number. As if to add insult to injury, though, I still receive unsolicited "special offer" marketing e-mails from them!!! I have subsequently read a number of other negative reviews describing similar experiences with this "firm", so I hope that adding my own here may help others not to fall victim to their fraudulent activities.

They will take your money, but will not ship any goods. When pressed by e-mail, they will repeatedly promise delivery and provide delivery dates, but will not deliver. When asked for a refund they will simply ignore you.

Do NOT give them your money.

I ordered a package (order number 3971) in the start of December with a delivery time on 26th of December. I still have not received the package nor an answer to my multiple emails about it.

I ordered Simon Howie Haggis to be sent to Portugal in time for my Burns Night Celebration with 16 friends on 25th January. Everything was so easy and confirmation emails arrived swiftly. In addition, the English Grocer sent text messages via Whatsapp to assure me of when the Haggis would arrive at their store and the date that they would send it out to me via UPS which arrived on the date promised. I was extremely happy with the service they provided and will certainly use them again when I require foodstuffs to be sourced from the UK.

I use them every year and always get great results. This year there was a small hiccup with delivery and they went beyond my expectation to ensure our Christmas was not spoled

Excellent service

Received my order complete a few days' late but nicely in time for Christmas - understandably this is a busy period and delivery of products from the UK may not always be fully reliable. Good communication.

Delivery came much sooner than expected - even though it was 2 weeks before Christmas. Very happy. Thanks English Shop

Received goods, out of date. Sent an email 15th Nov and still no reply. Order number 3820.

I’ve had very bad experiences with this company, stretching over 1 year - with partial deliveries, missing items, damaged goods, and I’m writing this because the pattern has been consistent. I paid for items that were never delivered, yet I was given specific delivery dates multiple times, and each time the items simply did not arrive. The reassurances I received were not accurate, and I was repeatedly told things that never happened.

Throughout this process, I had to continually chase the company for updates instead of receiving straightforward information. Communication was unclear, and despite asking for a refund instead of the items on several occasions, my emails have been ignored. This has been a costly, disappointing, and time-consuming experience.

After several failed deliveries and unreliable communication, I no longer trust this company to fulfil an order. Based on my experience, I cannot recommend this business to anyone. The lack of reliability and honest communication has been unacceptable.

Website states delivery time as 2-4 weeks. I placed an order at the end of April, there had been no status update on my order by the end of may so I reached out to the seller asking for an estimated delivery time. Waited a week for a reply, but nothing, so I emailed again. This time the seller replied asking if I would be happy to receive frozen baked produce which would speed up my delivery, so I agreed to this. I received a package June 28th containing some of my order. The ‘frozen’ baked produce had been squashed into an empty dishwasher tablet box to be posted…
The rest of my order has not been received and is still showing as ‘pending’ on the website even thought full payment was made at the time of purchase. After reading other reviews of this website I realised this was normal behaviour for them, put it down to a lesson learned on my part and decided to move on rather than chase my order or a refund. However I am now seeing adverts for their Christmas stock on instagram and no one should have to deal with this mess at Christmas. I hope others reads this review and don’t waste their time or money like I have.

Made an order mid-June got no answer for over a month until I gave a bad review on Google. Then got a ridiculous excuse about his phone and was asked to take down the review. I gave him the benefit of the doubt and took down the review and then never heard back again, Half my order eventually turned up in November badly packed and damaged. One year later I still haven't received a refund for the missing and damaged items.

ABSOLUTE DISASTER!
Bordering on criminal.
Six months later, I finally receive a second partial delivery of my order, which is still not complete. The pork pies are rancid, obviously not stored correctly with four days left on the expiry date.! Had to throw them away. They were obviously not stored correctly.
Still an item missing and reimbursement very difficult to get. No spontaneous communication on their side. You have to contact them and chase information. Customer is obviously not important.
DO NOT USE THIS COMPANY

2.12.25
I received a telephone call from your side the day after I posted my first review, proposing the complete reimbursement of my order. I refuse this offer as I had received partial delivery and only wanted reimbursement for the non-delivered items. Once again this company is not telling the truth.
I have to this day not received any money reimbursed.

- Ordered on 24Aug25.
- Requested a refund on 04Oct25 if they were unable to deliver.
- Response on 06Oct25 says it was delayed due to a "recent influx of Easter egg orders that unfortunately caused a temporary blockage in our system, affecting the processing of other orders"
- By 05Nov25 I realized this is a scam and have requested a refund or I will be initiating a chargeback by EOW.

Shocking behavior.

Edit: Received the order after writing the review. They had to cancel some items to be able to ship it. Got Simon Howie black pudding instead of Clonakilty (no comparison) but they did refund that in fairness. In the end, I got the things I did pay for, but it's not something I'd personally chance again as the logistics is just not working it seems. I wish them luck with improving their service.