We love our counsel table; it’s exactly what we were looking for and is a beautiful solid piece for a great price. I was slightly disappointed after making the purchase to find out it was out of stock... See more
Company replied
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Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
Chicago, United States
Replied to 98% of negative reviews
Typically replies within 1 week
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I received an email confirmation and tracking information. the package arrived on time. The product was as pictured/ described, not broken. A bonus was it was a good price.
I was nervous about ordering from this site due to bad reviews, but it worked out.
The woman that notified me that the lamp was out of stock was very helpful in getting me on the list to get a lamp as soon as they got more in. I was so happy to get this lamp.
You guys did nothing wrong but my package was stolen from infront of my house while I was at work. But luckily I paid for shipping protection. I’m currently waiting on a response so Iknow how to go about the situation I’ve never had to do this before so I don’t know exactly what I’m supposed to do on my part. If English Elm see’s this can someone please reach out to me & help me through the process? Please & Thank you

Reply from English Elm
I received my order quickly and love the rug. It’s well made and as described. My only regret is not ordering the larger size. I will definitely order from this company again and tell my friends and family about the experience.
My desk was broken and I couldn’t get in contact with the company to get the replacement parts

Reply from English Elm
Rug is as pretty as pictured, arrived in a timely manor and in good condition.
Price, quick delivery and extra care of packaging made this purchase over the top excellent!
They never gave up! Was backordered w/all the embargo enviornment. But came through w/my beautiful headboard! Thanks much! Love it!
Easy website to navigate. A Scheduled in home delivery was communicated very well and on time with a polite delivery team. My item was packed very well, box was flawless, and item is better than I even expected! I am very happy with it
After we ordered the lamp, we received an email from English Elm explaining the lamp was out of stock and we could cancel or wait for the next shipment to arrive in May. We chose to wait for the lamp to come back into stock as we were looking for this particular style of lamp to replace a similar one that had quit working. We were surprised when we received a notice it had been shipped as it is early March! We received it on the 4th and the lamp was in a cardboard box well packed in styrofoam and is almost identical to the lamp it's replacing. Construction was very good, assembly was easy and the package included 2 lightbulbs for the lamp. We are very pleased with the product!
Very poor / rude customer service- sent links to login to my account and view order status when I emailed asking simple question about eta of my further backordered item.
You can buy all these items at retailers who actually value your business, buy elsewhere.

Reply from English Elm
The dresser I ordered didn’t come when it said it would and I still haven’t received it.

Reply from English Elm
They contacted me immediately when they found out my area rug was on backorder. They explained what I could do in order to keep my order. The rug was delivered not long after. Love it!!!
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