For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ENGIE
Hi Marilyn, thank you for your feedback. I’m glad to hear that the reminders regarding expected costs have been helpful for you. We’ll continue to provide these updates to ensure you have clear visibility of any charges and can plan accordingly. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Frustrating automated emails
Frustrating automated emails. No customer service e. Broken system processes all caused over a week delays
15 May 2026
Reply from ENGIE
Hi JV, I'm sorry to hear about the frustration you’ve experienced with automated emails and delays. I completely understand how inconvenient this must have been.
I’d like to address your concern and help resolve the issue. Please reach out to us through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08 (Mon–Fri, 8am–7pm AEST) and ask for our Customer Advocacy Team. We’ll be glad to assist you further. Thanks, AJ
It was so easy and all connections were…
It was so easy and all connections were made on time.
12 May 2026
Reply from ENGIE
Hi Dean, thank you for sharing your experience with us. I'm glad to hear that everything went smoothly and all connections were made on time. Your satisfaction means a lot to us.
If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08 (Mon–Fri, 8am–7pm AEST) and our team will be happy to help whenever you need support. Cheers, AJ
Reply from ENGIE
Hi Peter, thank you for leaving us a 5‑star rating. I truly appreciate your support and are glad to know you’re satisfied with our service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
So far
So far, transferring to Engie has been easy. Looking forward to better feed in rates on my solar.
Thank you
30 April 2026
Reply from ENGIE
Hi Jan, thank you for sharing your experience with us. I'm delighted to hear that your transfer to ENGIE has been smooth so far. We appreciate your feedback and are glad you’re looking forward to the benefits of your solar feed‑in. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi Matthew, thanks for reaching out. For security reasons, we’re unable to provide your customer number here. We highly recommend contacting us through https://engie.com.au/feedback-trustpilot or by calling our Customer Care team at 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi there, thank you for your kind feedback. I'm glad to know you found our support very helpful. If you need further assistance in the future, you can contact us through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST), and we’ll be more than happy to help. Cheers, AJ
Transferring across to another product…
Transferring across to another product was seamless. Information on the transfer and associated data on my engie dashboard was confusing as it showed my usage was two times higher than my average usage. Found it impossible to workout why.
27 April 2026
Reply from ENGIE
Hi Justin, thank you for sharing your experience with us. I’m sorry to hear about the confusion you encountered with the usage data shown on your Engie dashboard after the transfer. To help resolve this, you can reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST) and ask for our Customer Advocacy Team. . We’ll be glad to look into this and assist you further. Thanks, AJ
Reply from ENGIE
Hi Suziej, thank you for sharing your feedback with us. I'm glad to hear that you found the service quick and convenient. Your comments mean a lot and motivate us to continue providing a smooth and efficient experience. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi Mike, thank you for your feedback. I’m glad to hear everything is working well and that you found it easy to reach us. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Slow to Connect Services
When filling out all the online forms to connect electricity they said it would be done within 2 business days, 4 days later we still have no power and in a follow up email it says it could take up to 3 months.
Don't have a whole lot of feedback due to we haven't been provided the service yet, but if it's not on soon we'll likely be looking elsewhere.
24 April 2026
Reply from ENGIE
Hi Maddy, I’m sorry to hear about your experience and understand how frustrating this delay must be. For further assistance regarding your connection, we’ve sent you an email today and hope you can respond to it. You can also still reach us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST) and ask for our Customer Advocacy Team. We’ll be glad to help. Thanks, AJ
Easy to deal with & polite
Easy to deal with & polite. The process of closing one account and opening another at a new property was very straightforward.
11 April 2026
Reply from ENGIE
Hi Chris, thank you for sharing your feedback. I'm glad to hear you found our team polite and the process of closing and opening accounts straightforward. If you ever have any concerns or need further assistance, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and ask for our Customer Advocacy Team. We’ll be glad to assist you. Cheers, AJ
i don't want to recommend Myengie to…
i dont want to reccomment Myengie to someone else because i have got very bad customer service with them. they had charged me more than my usage and i am calling them again and again to disconnect my services, but they are making the excuses and not following up the request.
14 April 2026
Unprompted review
Reply from ENGIE
Hi Raman, thank you for sharing your experience. I’m sorry to hear about the situation and understand how frustrating this must be. I’d like the opportunity to look into your concern further and assist you. Please reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and ask for our Customer Advocacy Team. We’ll be glad to help. Thanks, AJ
Sign up of a new service was simple and…
Sign up of a new service was simple and easy, and was the connection was good to go right on time.
21 April 2026
Reply from ENGIE
Hi Cameron, thank you for sharing your feedback with us. I'm happy to hear that signing up for your new service was simple and easy, and that the connection was ready right on time. It’s great to know the process met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Poor communication and lazy attitude
Poor communication and lazy attitude with updates from connections team. Only after several calls initiated from my side, did Engie decide to call to follow-up but also call centre were also clueless and unprepared why they were calling me. Very difficult to connect electricity and gas and really hope there isnt any further issues.
21 April 2026
Reply from ENGIE
Hi Jeff, I’m sorry to hear about the difficulties you experienced with communication and the updates from our connections team. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi Ramila, thank you for sharing your feedback with us. I understand the importance of affordable energy and fast service, and we truly value your input. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
Reply from ENGIE
Hi Veenu, thank you for sharing your feedback with us. I'm delighted to hear you’ve experienced prompt service, and I truly appreciate you taking the time to let us know.
If you need any further assistance in the future, please don’t hesitate to reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST) and will be glad to help. Cheers, AJ
Reply from ENGIE
Hi Jorge, thank you for sharing your experience with us. I'm glad to hear that you found it easy to sign up and that you’ve had a good experience with our customer service.
If you need any further assistance in the future, please reach out to us directly through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8am–7pm (AEST), and will be glad to assist. Cheers, AJ
Reply from ENGIE
Hi Hannah, thank you for your feedback. I'm glad to hear you found our communication skills helpful. Your input is greatly appreciated and motivates us to continue providing clear and supportive service. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
The ease of being able to arrange for a…
The ease of being able to arrange for a service online
14 April 2026
Reply from ENGIE
Hi Neville, thank you for sharing your experience. I'm pleased that arranging a service online was straightforward and convenient for you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
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