Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest and on the ball

Honest and on the ball, Karen Atkins has again done a fantastic job, she pro actively contacted us to offer a great rate and a contract extension. She is always respectful and efficient. When it’s not convenient to take the call she calls back at the time requested. She is very concerned to get us the best deal.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Well done Kevin!

Just wanted to say how well Kevin has looked after us as a church. He has worked hard to get us the best deal possible so deserves 5 stars.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

A very improved service

I used EPD 2 years ago to replace expiring contracts and encountered some problems at switch - over. The person who I was dealing with has left EPD and our account was taken over by Henry Davies who rectified the problem and set up new contracts that are highly competitive. He always answered my calls and emails promptly.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with Kevin Armstrong's…

So pleased with Kevin Armstrong's prompt response, speedy replies to my requests to have both my electricity & gas contracts all renewed. Thank you so much for your help and assistance Kevin.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience.

Like most people I dread sales calls but this was a positive experience. Thank you to Rose Williams who was very helpful and, despite English not being her first language, she was very clear and easy to understand. One bit of advice I would give her is to slow down just a bit. Rose was very competent, confident and knew her product well. I felt she took good care of me. I would be happy to do business with her again

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciate specifically SAM…

I really appreciate specifically SAM PATEL AND STEVE SMITH for helping us with our electricity bills.The effort they put to save our money and comparison.They explained us benefits of tariff which we secured.we are highly recommend them you should talk to them at least once.👍🏽👍🏽

21 May 2024
Unprompted review
Rated 5 out of 5 stars

I am so grateful for the help of EPD in…

I am so grateful for the help of EPD in steering our church through the complexities of the energy market. If all their staff demonstrate the same level of understanding and professionalism as Maureen, they will always deserve excellent reviews. Alf Hall

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Expertise. Experienced. Efficient

Over many years, I have worked with Sam Patel, aiming to get competitive energy prices for my scout group. It is really important that we get value for money.
Working with Sam, I have managed to get competitive prices with good quality companies.
Sam has worked extremely hard for our group. He has good knowledge and understands the need to find us value for money.
Communication with Sam is brilliant. He is constantly in touch, keeping me up-to-date and always looking for the best deals for the scout group.
It’s fairly obvious to me, working with Sam over a long period of time that he has excellent knowledge of the industry and good communication and technological skills.
I would recommend working with this company. They have certainly not let me down.

18 February 2025
Unprompted review
Rated 4 out of 5 stars

Competitive electricity contract

I've just completed a new electricity contract organised by Denver at Energy Prices Direct. I got a variety of quotes using 3 different brokers and Denver managed to get me the best deal.
I've given 4 out of 5 as my initial contact with him last year he was eager to get a deal done so was phoning regularly. However I said I wasn't in a position to sort out the contract then and to call me back in February which he did and was very helpful throughout the whole process.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Service with a smile... no pressure!

Lisa Basu guided me through a minefield of prices and options. As pedantic as I am, she surpassed my expectations and achieved prices I was happy with. Her research was extensive and thorough, her presentation was easy to follow, and nothing was too much effort. In the end it was easy to narrow it down to the choices I made. A huge thank you.

31 January 2025
Unprompted review

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