I have used endnote for 3 years. It works well most of the time and has all the necessary features that other similar softwares has. However, endnote word add on needs an internet connection to ad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I find EndNote to be extremely useful, but the company seems to be getting greedy and is extremely unresponsive to user input. They capriciously take away features in new versions that were in older v... See more
The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g.... See more
Drag and drop of PDF files is a fantastic addition. Overall user interface is good, but would prefer to maintain the ability to open the reference details window as a separate pop-out window, one that... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product enhancement
Product could be better. However and note corporate is not willing to listen to customer comments.
Great support service
Handy software, but three glitches need fixing
In recent versions of EndNote, I've encountered three glitches that need fixing.
First, when I click "Find Reference Updates", I can Update All Fields and Update Empty Fields, but I can no longer Edit Reference. I can't copy & paste from the online information, and I can't type into my version of the reference.
Second, and related, I used to be able to delete a section in my version of the reference and then hit "Update Empty Fields" and continue editing, but now the program closes the whole window.
Third, if I'm searching for a reference, I used to be able to type in, say, an author's name, then hit the tab button to get to the next search field. Now, however, the tab button takes me out of the search windows and into the list of references, which is inconvenient.
Thanks.
The product has been part of my daily…
The product has been part of my daily life for almost 30 years. Customer support I've used only a couple of times and always outstanding.
Love the new look and interface
Love the new look and interface. I have not used all the features yet but love what I see so far.
Great customer service
It got an immediate answer to a burning question, which will save me hours of work. Thank you!
Thanks for fixing the problem with…
Thanks for fixing the problem with Cite-While-You-Write and Word 2016!
Good for writing academic papers.
We still cannot get Endnote to function…
We still cannot get Endnote to function easily= to implant into the citing articles I write in Word in the requested format and font type and size
It’s good but I have drop box that…
It’s good but I have drop box that opens anytime I open a word document.
Very good
Very good! I was guided step by step and clearly guided to a solution. Most helpful IT experience I have ever encountered.
quick response and helpful answer
Outdated Error prone serviceable tool
The interface is old and clunky—-and the importing of citations from the online database are just riddled with errors. End note has a tough time with Chicago and online citations—-treats internet like it is 1997. Please please please have a real researcher show you whats wrong.
The interface is as clunky online as it…
The interface is as clunky online as it is in the desktop app. Also, when it's so easy to just plug a DOI into a website and pull an article, or find similar articles using multiple free sources (e.g., research rabbit, elicit, google scholar) I do not find it worthwhile to use endnote for these purposes.
EndNote has been an outstanding bibliography software.
EndNote has been an outstanding bibliography software for me. I have been able to search and incorporate appropriate references as I am writing. Also, a lot of the original articles are readily available (PDF files). The learning curve of using EndNote has not been that steep, and it has made my writing experience almost effortless.
Very user friendly when placing order.
good customer service
This is overall an excellent product
This is overall an excellent product. It really works.
However, some items that are used frequently are difficult to find in the menus. For example, unformatting citations is done often and it should be located up front as a large button that is easy to find. You seem to focus on correcting elements of the program that are rarely used and do not attend to usual operations challenges.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








