I bought a New Balance 2010 from END.Clothing and I’m really happy with the delivery and the time it took to arrive. I also contacted customer service, and they responded in less than 24 hours. I reco... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy doing business with end.. Price was agreeable. Speed of delivery was extraordinary. Like all of us, I've ordered hundreds of items online. I've never seen a package clear customs on the E... See more
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Was looking for some decent Nike tn trainers and came across this store was a bit sceptical as I’d never heard of them and there are to many scammers. I WAS COMPLETELY WRONG WITH THIS COMPANY Place... See more
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They are absolutely adorable, and I will cherish and take good care of the shoes I purchased. I was a little confused because I wasn’t aware that the delivery company had changed during the shi... See more
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Company details
About END.
Written by the company
From the North East to the world, END.’s drive to inspire and educate its community has remained steadfast since 2005. Through fashion, design, art and music, we’ve brought globally-recognised names and emerging luxury and streetwear designers straight to your doorstep, wherever you are in the world. With 800+ brands to choose from - and a hand curated range from the likes of Stone Island, Palm Angels, Nike, Moncler, Arc'teryx and Birkenstock - an unparalleled range of brands and exclusive premium labels that never miss the mark.
From shipping to over 70 countries on mobile, tablet and desktop - to live chat and hassle-free returns - customers remain at the core of our community. Or, take a break away from the screen, and come visit us in one of our stores in Newcastle, Glasgow, Manchester, London and Milan. Here, you’ll also find live workshops and events so you’ll feel like an industry insider in no time.
We provide our worldwide community with an unparalleled experience, both face-to-face and online, from our North East headquarters in Washington to our Highbury office in London. So, whether you're looking for the latest viral sneakers, or forward-thinking, cutting-edge fashion - you can always count on END. to come through.
Contact info
133 - 137 Grainger Street, NE1 5AE, Newcastle Upon Tyne, United Kingdom
- endclothing.com
4.3
Excellent
133K reviews
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Ordered 10 days ago and still no item
11 August 2026
Reply from END.
Hi there!
We're sorry to hear your order hasn't arrived yet.
If you haven't already done so, please reach out to our Customer Care team with your order details so we can look into what's causing the delay and provide an update.
We'd always recommend contacting us directly first, as we're much better placed to help when we have the order information to hand.
END.
ABSOLUTE LIGHTNING RESPONSE TIME!!!
Absolute lightning response time. I placed my order online at 2pm and around 08.45am the very next day they were delivered to my door.
I’ve ordered from other companies that have charged double the postage charge and I haven’t received them that quickly.
Things like this you remember and return as a customer and obviously tell others.
11 August 2026
Reply from END.
Hi Nick,
Thank you for such a fantastic review.
We're thrilled to hear your order reached you so quickly, especially when speedy delivery can make all the difference.
It's wonderful to know the experience stood out compared to others you've shopped with.
We really appreciate your support, and the fact you'd recommend us to others means a great deal.
Enjoy your purchase, and we hope to see you back again soon!
END.
Great customer service from Bry…
Great customer service from Bry organising return of faulty item
18 August 2026
Unprompted review
Reply from END.
Hey Craig,
Thank you for taking the time to share your experience.
We're sorry the item wasn't quite right, but it's great to hear Bry was able to make the returns process as smooth and straightforward as possible for you.
We'll be sure to pass on your kind words, thanks again for the support!
END.
Came within 2 days
Came within 2 days , absolutely beautiful trainers, definitely buy again soon
11 August 2026
Reply from END.
Hi Angela,
Thanks for taking the time to leave a review!
It’s great to hear your trainers arrived so quickly and made such a strong first impression.
We’ll be here when you're ready for the next pair.
END.
Not satisfied at all
Not satisfied at all
I was supposed to receiive the order since you have stated that all custom duties were included!!
The order is held at customs in Athens and i am asked to pay taxes!!!
11 August 2026
Reply from END.
Hi Nikolaos,
We're sorry to hear of the confusion.
Our understanding is that this shipment is currently experiencing a customs clearance delay rather than requiring additional duties to be paid.
Where duties and taxes are included, any queries raised by customs are handled through the appropriate channels, but clearance processes can occasionally take longer than expected.
At this stage, your parcel remains in transit and is still on its way to you.
We'd kindly ask for a little patience while the clearance process is completed.
END.
Quick payment options save time online…
Quick payment options save time online and in stores.
7 August 2026
Reply from END.
Hi Cheung,
Thank you for the feedback.
The easier and faster checkout is, the better, so it's great to hear our payment options helped keep things moving both online and in-store.
END.
Reply from END.
Hi Jeric,
Thanks for the feedback. Keeping customers updated every step of the way is a simple thing, but it makes a big difference.
We're pleased our communications helped keep you in the loop throughout your order.
END.
Great shopping experience
Really happy with my purchase from END. Clothing. The item arrived well packaged, exactly as described, and the overall ordering process was smooth. Delivery was also quick and hassle-free. Definitely recommend END. Clothing and I’ll be shopping with them again.”
10 August 2026
Reply from END.
Hey Nerinder,
Thank you for such a wonderful first impression of END.
It’s great to hear everything from the product description and packaging through to delivery lived up to expectations.
The fact that you're already planning to shop with us again is the highest compliment we could receive.
We look forward to welcoming you back for your next find.
END.
Super fast shipping & they carry designs we don’t get in Canada!
Despite the fact that I’m all the way in Canada, the shipping for these shoes was exceptionally quick and they arrived two days before I was expecting them! I was also extremely happy to find the item in a colour that Canada doesn’t have yet!
10 August 2026
Reply from END.
Hi Janelle,
It's always satisfying to hear when an order makes the trip across the Atlantic faster than expected.
Even better when it includes a colourway that's not yet available on your side of the border.
We're delighted we could help you get your hands on something a little harder to find, and ahead of schedule too.
END.
Had a beautiful first experience
Had a beautiful first experience. All 3 sneakers that I ordered for arrived well boxed, earlier than expected and exactly what I ordered for.
7 August 2026
Reply from END.
Hi Jennifer,
What a way to start.
Three pairs of trainers, all arriving ahead of schedule, exactly as ordered, and in great condition is the sort of first impression we love to make.
Thank you for placing your trust in us for your first purchase. We hope those three pairs are already getting plenty of wear.
END.
Excellent
Quality products, great prices, good communication and fast delivery. Excellent service.
10 August 2026
Reply from END.
Hi Derek,
Thank you for the fantastic feedback.
When quality products, competitive pricing, clear updates and a delivery that doesn't keep you waiting all come together, that's exactly the experience we're aiming to provide.
We appreciate you taking the time to share it.
END.
Speedy delivery
Speedy delivery, didn’t get the 15% off first purchase and that took me a few minutes to find out why not.
10 August 2026
Reply from END.
Hi John,
Thank you for the feedback.
We're pleased the delivery met expectations, though we're sorry the welcome discount wasn't applicable in your case.
The reasons a promotion can't be used are outlined within the offer terms, but we appreciate that it took a little digging to find the answer.
We'll certainly take that on board.
END.
Excellent delivery service
Excellent delivery service, and customer service. Brilliant. Great range of items as well. Absolutely on it.
4 August 2026
Reply from END.
Hi Johnny,
What a review to read, from delivery and service through to the range itself, it sounds like every part of the experience hit the mark.
Thanks for the support, and for recognising the effort that goes into keeping everything running smoothly.
END.
I am speaking to a robot about a return…
I am speaking to a robot about a return I know End have received. Not good . I can’t get any information about a refund even though I know Royal Mail have delivered my order BACK to End
7 August 2026
Reply from END.
Hi Andrew,
Our records show your return was delivered to our warehouse on 13 August.
As already advised, returns can take 5-7 working days to be processed once received.
A tracking update confirming delivery is not the same as a return having completed its processing journey through our warehouse.
Your review has been left before the stated timeframe has even elapsed, so we'd kindly ask for a little patience while the team completes the process.
END.
Dear Customer Service Team,
Dear Customer Service Team,
I am contacting you regarding an order for a pair of Vans sneakers that was delivered incorrectly.
Instead of the Vans I ordered, I received a pair of Nike Air Max 90 sneakers in a men’s size 12, which is not even close to the item or size I purchased.
This situation has caused a great deal of frustration and distress because the Vans were intended to be a gift for my daughter, and I was expecting to receive the correct item in time to give them to her.
Unfortunately, there is no telephone number available to connect with a live customer service agent, which has made it extremely difficult to get assistance with an issue that requires immediate attention.
I am attaching photos of the incorrect sneakers I received, along with my invoice, as documentation.
I am requesting that this matter be addressed as soon as possible. Please either:
● Send the correct pair of Vans that I originally ordered, with instructions for returning the incorrect shoes, at no additional cost to me, or
● Issue a full refund of $150.00 to my original method of payment.
Please confirm receipt of this email and advise how this will be resolved immediately. I would appreciate a prompt response, as this error was completely outside of my control.
Thank you,
Wilbur Ward
7 August 2026
Reply from END.
Hi Wilbur,
We can see you've outlined your concerns here, however a Trustpilot review isn't a channel that allows us to investigate order-specific issues or review any photos you've referenced.
If you've received the wrong item, this needs to be reported directly to our Customer Service team with the supporting images and order details, so the matter can be properly reviewed and resolved.
END.
Reply from END.
Hi Warren,
We're glad we got the important part right.
As for DPD, we'll take the compliment and let them answer for themselves!
END.
Reply from END.
Hi Rob,
That's a tough question to answer!
Great products, great prices, and a delivery service that did exactly what it was supposed to do.
Thanks for the fantastic feedback.
END.
Reply from END.
Hi Darryll,
Thanks for the review.
A smooth transaction and speedy delivery are exactly what we like to see.
END.
My shipment is stuck in customs and…
My shipment is stuck in customs and you’re not communicating with them to release it.
10 August 2026
Reply from END.
Hi Kenneth,
Customs delays can be frustrating, but unfortunately clearance decisions are made by the relevant customs authority, not by END.
Where action is required from our side, our team works directly with the courier to provide any necessary documentation.
International shipments can occasionally take longer to clear, and updates are not always immediate.
Please be assured that your case will be reviewed and handled through the appropriate channels.
END.
Reply from END.
Hi Arif,
That's exactly the kind of track record we aim for.
Thanks for sticking with us and for the vote of confidence.
END.
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