Encore Resort Reviews 70

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

This is one of the worst real-estate investment experiences I’ve had. Encore positions itself as a “luxury resort,” but from an owner’s perspective, it is a highly restrictive, over-controll... See more

Rated 3 out of 5 stars

FOR:: Inside of villa was great and very comfortable. Pool was adequate and clean with loungers and comfortable outside table and chairs. Fins restaurant very good AGAINST: Broken and dangero... See more

Rated 1 out of 5 stars

Property amenities misrepresented. Ice maker and dryer broken. When reported they never bothered to fix it and we were there for a week. Ask to speak with management and wrote a letter after leaving.... See more

Company replied

Rated 1 out of 5 stars

I don’t even know where to start, let’s say that I was a good client, we used Encore villas at least 6 different times.. the last time is my last ever at this resort Whatever problems that I enco... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Welcome to Orlando’s ultimate vacation paradise: Encore Resort Homes at Reunion—an all-inclusive, award-winning rental and homeowner community. Located just an hour from the beach, 30 minutes from Orlando International Airport, & a short drive from top attractions!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

70 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Scary but Great

I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

26 July 2019
Unprompted review
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Reply from Encore Resort

Dear Kim, thanks for sending us your comments. Sorry for the inconveniences during your stay but we're sure our team went above and beyond to assist you.
Best wishes

Rated 5 out of 5 stars

my experience with Encore Vacation Rental Home.

We really enjoyed our stay at Encore this summer. Everyone in our group was very satisfied with our vacation home.

22 July 2019
Unprompted review
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Reply from Encore Resort

Hello Sheila,

Thanks for sending us your feedback. We're happy to read you enjoyed your stay at Encore. We invite you to come back again!

Rated 5 out of 5 stars

It all worked perfectly for our family

It all worked perfectly for our family. We stayed in a beautiful home, the waterpark was perfect for our small children, the area was pleasant and close to the parks. ** The kitchen could have been a bit more stocked but we worked it all out.

19 July 2019
Unprompted review
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Reply from Encore Resort

Hello Susan, Thanks for sharing your feedback, we really appreciate all your remarks. We hope to see you back again!

Rated 5 out of 5 stars

This property is amazing

This property is amazing! It all started with the easy breezy check-in and just continued to get better with our personal guide who showed us to our residence and even helped unpack our seriously loaded vehicle! The amenities are worth the price alone!
Hopefully a lighted pedestrian crosswalk stop sign (or full stop light) will be installed to help guests cross the street to get to the water park facility.

19 July 2019
Unprompted review
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Reply from Encore Resort

Hello Vivian, Thanks for your detailed review and recommendation. We look forward to your future visits!

Rated 5 out of 5 stars

Encore Resort

Encore Resort is an excellent venue for reunions. I would highly recommend it for any type of reunion. The staff and accommodations are exceptional. Taking nothing away from the Resort itself, when exiting there should be a traffic light or something to allow those exiting to make a left turn and make the turn safely.

19 July 2019
Unprompted review
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Reply from Encore Resort

Hello James, Thanks for your feedback. The resort is in conversations with the traffic authorities to add a traffic control device on the main entrance. We hope you come back again!

Rated 5 out of 5 stars

Fantastic

Fantastic. Would definitely go back. Wish we could have checked in early but everything else was amazing. Food, Service, Pool, House, and Water Park were top notch.

19 July 2019
Unprompted review
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Reply from Encore Resort

Hi Joanne, Thanks for your review and recommendation. We look forward to your future visits.

Rated 5 out of 5 stars

Can't wait to go back!

Rented a 9 bedroom house. This house was absolutely wonderful. Plenty of room, immaculate,and so elegant. The swimming pool and the heated jacuzzi was perfect. The atmosphere was so peaceful. We enjoyed every minute of it. We plan to go back next year with the kids (water park!!).

19 July 2019
Unprompted review
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Reply from Encore Resort

Hi Deb! Thanks for sharing your review of our beautiful resort. We're so happy you enjoyed your entire stay and found our resort very peaceful, definitely we all want a peaceful vacation. We invite you to come back again!

Rated 5 out of 5 stars

We'll be back!!

I came to Orlando with my family for a family reunion and this was our 3rd year visiting Orlando. This was our 1st time staying with Encore and it will definitely NOT be our last! Everyone was super impressed with the house and the property itself!! Encore will definitely be a place where we will continue to stay from now on moving forward with all of our reunions! Thank you Encore for making our experience a lasting experience! Even the customer service was excellent! From the first phone call to the last, it was excellent! Can't wait to come back again!!

18 July 2019
Unprompted review
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Reply from Encore Resort

Hello Tisha, Thanks for your detailed feedback and recommendation. We can't wait to welcome you back!

Rated 4 out of 5 stars

DON'T LEAVE ANYTHING BEHIND BECAUSE YOU'LL NEVER GET IT RETURNED TO YOU

I LOVED THE PROPERTY EXCEPT THE STOVE DIDN'T WORK AND WE LEFT OUR PLAYSTATION @ THE CALLED BACK BEFORE THE NEXT GUESS CHECKED IN AND THEY SAY IT WASN'T THERE. I AM VERY DISAPPOINTED BCZ IVE LEFT STUFF @ RESORT THAT AREN'T AS NICE AS ENCORE AND THEY PUT UP THE ITEMS UNTIL WE POCKED THEM UP, NOW I HAVE TO SPEND HUNDREDS OF DOLLARS AGAIN FOR ANOTHER ONE. THIS WAS MY 3RD TIME STAYING HERE @ ENCORE BUT NOT SURE IF IM GOING TO STAY NOW FOR MY BIRTHDAY IN NOVEMBER BCZ OF THIS. JUST MAKE SURE YOU DON'T FORGET ANYTHING BCZ THEY HAVE STAFF MEMBERS WHO WILL PRETEND THEY WILL CALL OR SEND SOMEONE TO THE PROPERTY AND RETRIEVE YOUR PLAYSTATION AND YOU FIND OUT LATER SHE NEVER DID THAT BCZ SHE DIDN'T LOGIN OR LET ANYONE KNOW YOUR STUFF WAS LEFT IN THE HOUSE BEFORE NEXT GUESS CHECKED IN. I HOPE THEY FOLLOW UP ON THESE BAD EMPLOYEES OR SET THEM UP BY HAVING PPL LEAVE ITEMS TO CATCH WHO WORKS YHERE THAT ISN'T TRUSTWORTHY ..

18 July 2019
Unprompted review
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Reply from Encore Resort

Hello Tyrhonda, Thanks for sending us your feedback. We will follow up with our housekeeping again to find out more about your item left behind. Thanks for your patience.

Hello again Tyrhonda: One of the managers told me yesterday that they have the PS4, they're trying to contact you to arrange shipping. Thank you

Rated 1 out of 5 stars

We really wanted to love Encore Resort but...

We really wanted to love Encore Resort and make it our yearly family vacation go to spot. Unfortunately, the customer service lacked. As we toured our home upon checkin, the swimming pool was filthy. Besides your typical loads of floating love bugs and debris from the trees, the bottom of the pool was orange/yellow in color and looked unsanitary. At this point they should have just put us in a different home. Instead after 4 out of 6 day stay and going back and forth with management they finally got someone out to clean it. 4 days out of stay was ruined for the kids who could not utilize the pool. A small inconvenience turned into something huge that ruined our stay with them and was a total disappointment for the kids. Management kept giving us excuses and blaming the weather and finally told us "once you receive the home we are not responsible". Terrible way to handle this and we will NEVER be going back. All this because they didn't want to provide any compensation for the inconvenience.

6 June 2019
Unprompted review
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Reply from Encore Resort

Dear Guest,

We apologize again for all the inconveniences you had during your stay.

Please feel free to contact us if you would like to discuss further.
Thank you.

Rated 5 out of 5 stars

We loved the 7 bedroom home we stayed…

We loved the 7 bedroom home we stayed in! It was the perfect size for our three families. The free shuttle to and from the club house was also very convenient and easy to schedule. Looking forward to many more stays!

6 June 2019
Unprompted review
Rated 5 out of 5 stars

I can't wait to plan another family…

I can't wait to plan another family vacation at Encore. The home had everything we wanted and needed. The service was wonderful. No need to leave the resort with your own pool and the water park. I recommend this resort to everyone I meet.

31 May 2019
Unprompted review
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Reply from Encore Resort

Hello Lisa,

Thanks for your feedback. We're so happy to read that you had a great experience here at Encore. We look forward to your future visits!

Rated 5 out of 5 stars

We were very pleased with our Stay

We were very pleased with our Stay. Six couples totally enjoyed our brief stay. We used this resort for a wedding we were attending. We all agreed that should we be in this area again, we most certainly would book with Encore Resort.

31 May 2019
Unprompted review
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Reply from Encore Resort

Thanks Pamela for your review and recommendation. We will be honored to welcome you again!

Rated 5 out of 5 stars

Our 1st Big Family Reunion .

The house and pool were fantastic . All the property grounds were pristine . There was something for everyone and everybody's personal taste as far as things to do was concerned . We are looking forward to ournext family visit .

30 May 2019
Unprompted review
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Reply from Encore Resort

!ello Windric, Thanks for the great review. We look forward to your next visit!

Rated 5 out of 5 stars

If you are looking for a place to stay…

If you are looking for a place to stay near Disney, this will be an excellent choice. We had a small hiccup the night before- the house we reserved was no longer available. We were upgraded to a house that was much closer to the water park. My children/grandchildren really enjoyed the water park. The staff took care of our small issues promptly. It truly was the best vacation we have ever had. The house was beautiful, clean, and well organized. You will not be disappointed!

30 May 2019
Unprompted review
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Reply from Encore Resort

Hello Teresa, Thanks for the detailed review. We are so happy to read your comments about our community and staff. We invite you to come back again!

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