Very happy with ordering from Encore. I've used them across multiple schools and multiple orders over the past few months. The quotes come in fast and then the processing\delivery even faster than... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly and helpful customer service! Recently placed an order for classroom set of headphones- Amanda and Caitlyn were knowledgeable about the products. They even reached out about a product being... See more
Company replied
Caitlyn was absolutely amazing and was so nice. I know Joann was a silent partner in our exchange but these ladies work seamlessly together and got the job done quickly, efficiently and with the best... See more
Company replied
Entire staff was exceptional! From Amanda preparing my quote & following up with me throughout the entire process, to Caitlyn with my purchase, & getting all the receipts & invoices together. It was a... See more
Company replied
Company details
Written by the company
Encore Data Products supplies technology accessories for listening, learning, testing and training. Our core products include headphones, headsets, earbuds, syncing and charging carts, audio visual (AV) equipment, presentation tools and more. We proudly offer excellent customer service, competitive prices, and easy ordering for customers in the education industry.
Contact info
1729 Majestic Drive, Suite 5, 80026, Lafayette, United States
- (866) 926-1669
- sales@encoredataproducts.com
- encoredataproducts.com
4.9
Excellent
929 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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THE BEST COMPANY
This company has the best customer service I have ever experienced! I am a teacher who needed headphones for her class and they gave me an incredible quote and shipped them to me incredibly fast. I would recommend this company a million times!!
17 August 2023
Reply from Encore Data Products
Wow, thank you for this amazing review! It's great customers like you that make us the best company we can be.
Easy to work with
Encore has always been easy to work with, quick with responses, and ships their products incredibly fast!!
15 August 2023
Reply from Encore Data Products
We love to hear that we're responsive. Thank you for your feedback!
Reply from Encore Data Products
We're so happy to fill the need for quality, inexpensive student headphones that arrive quickly. Thanks for your reply.
Very responsive group and pleasant to…
Very responsive group and pleasant to work with.
16 August 2023
Reply from Encore Data Products
Thank you for acknowledging our pleasant Customer Service team.
The wholesale price was excellent and…
The wholesale price was excellent and the delivery time was very good.
9 August 2023
Reply from Encore Data Products
Thanks for your great feedback!
Excellent Customer Service!
I submitted a request for a quote and received it within minutes. The sales department communication was top notch and very helpful.
11 August 2023
Reply from Encore Data Products
Thanks for mentioning the responsiveness of our customer service team. We think they're awesome, too!
Overnight shipping is a $79.99…
Overnight shipping is a $79.99 "estimate", I was contacted after purchase to pay another 20.00 because Saturday delivery wasn't a thing--- I'm still confused by this, and I've never had it happen with any other company. Other than that, it was a decent experience, prices were amazing-- customer service was nice.
4 August 2023
Reply from Encore Data Products
We're sorry to hear that you're dissatisfied with the expedited shipping charges for overnight/Saturday delivery. Unfortunately, those expedited shipping rates are beyond our control. Our standard fast, FREE shipping on orders of $49.99+ usually arrives within 3 business days. We hope that you'll consider purchasing again from Encore when you a couple extra days to receive your shipment for FREE.
You gave us a discount for buying in…
You gave us a discount for buying in bulk,
We apprecitae every penny saved in the school district as our budgets are slim.
Thank you again,
11 August 2023
Reply from Encore Data Products
Buying in bulk can save your budget dollars, so we try to recommend it whenever it's an option. Best bang for the buck!
Helpful and fast delivery
Ten days before the back-to-school event, I received a donation to spend on additional supplies. The school system suggested durable headphones, something I had no experience purchasing. Plus, I wanted to stretch the donation to cover as many children as possible. The customer service representative was quite helpful. When I placed the order, I paid extra for faster shipping. She called me immediately and said she was refunding that fee since the order would arrive on time with regular shipping service. As I handed out the headphones, many parents commented on how nice they were.
28 July 2023
Reply from Encore Data Products
Fantastic! We know school budgets are tight and that many teachers utilize donations or their own funds to purchase school supplies, so we try to maximize your investment. We're so happy we could help.
AWESOME, THOUGHTFUL, GENEROUS COMPANY
Many things made my experience excellent with Encore Products. From start to finish they have been a blessing. I first called and left a message and that morning I received a return call from Katlyn. She was so kind and receptive to the purpose of my call and without hesitation she passed me along Jeff. Jeff also without hesitation helped our fundraising cause. They have no idea how wonderful they are and how thankful I am .
3 August 2023
Reply from Encore Data Products
We're here to help and we're so happy that we could assist with your cause. Thank you for your very kind review.
Good price- easy site navigation.
29 July 2023
Reply from Encore Data Products
That's great to hear! Thank you.
Reply from Encore Data Products
Thanks for the great feedback!
Your checkout was easy to navigate and…
Your checkout was easy to navigate and items were in stock.
14 July 2023
Reply from Encore Data Products
That;s great to hear! We're always trying to improve the process. We know our customers' time is valuable and want to make the shopping experience quick and easy.
Reply from Encore Data Products
Thanks for sharing your review. We're glad we got it right!
Ordering is easy and they always come…
Ordering is easy and they always come faster than I expect them to.
8 June 2023
Reply from Encore Data Products
Thanks for the great feedback! Quick and easy is what we like to hear.
great purchase experience
Very easy to search and find what you want. the ordering process is easy and they give you options.
31 May 2023
Reply from Encore Data Products
Thanks for the great feedback! We're so glad that you easily found and ordered what you needed.
Response
Response
Quick Response and there was a person on the other side of the phone to help.
17 May 2023
Reply from Encore Data Products
Our amazing Customer Service team is always here to help. Thanks for trusting your order to Encore Data Products!
Caitlyn M
Caitlyn M. is amazing! She is so kind and efficient! We get our order within day without delivery charge!
17 May 2023
Reply from Encore Data Products
We think that Caitlyn is awesome, too -- thanks for acknowledging that!
I won a trial to use!
My great experience was that I won a set of free ear phones! They came in a well packed box and I am thrilled to give them a try next school year to see how they withstand the use in our classrooms.
3 May 2023
Reply from Encore Data Products
Congrats on the Great Headphone Giveaway win! We can't wait to hear how your winning earpbuds work with your students next Fall. Have a great Summer!
Excellent service and great prices.
26 April 2023
Reply from Encore Data Products
Excellent service and great prices are the cornerstones of our business philosophy. Thanks for noticing!
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