After writing a review on Trust Pilot complaining earrings I had ordered as a present on 20th January had never arrived, they have finally arrived today! Enamour ignored my emails chasing order and f... See more
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See what reviewers are saying
100% certified scam, and I'll explain why: This company buys cheap jewellery from shops like Temu and sells it on at much higher prices. The products they send don't match the images or descri... See more
I placed an order on the 8th December, received the generic response regarding confirmation of order and that dispatch is usually within 3-5 working days. Gave them 15 working days to send out my orde... See more
After reading the reviews on here, I was very worried that my order would not show up. I was never sent any tracking information but my order has just turned up after 10 days. It definitely is not wor... See more
Company details
Written by the company
At Enamour, we believe that every piece of jewellery tells a story, and we're here to help you find the perfect one. From timeless classics to contemporary treasures, our online store offers a world of enchantment at your fingertips.
Contact info
Paul Street, EC2A 4NE, London, United Kingdom
- info@enamour.group@gmail.com
- enamourjewellery.com
1.7
Bad
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awful ...ordered two pairs…
Absolutely awful ...ordered two pairs of earrings, only one pair received . Tried emailing twice and no reply or acknowledgement at all! Will never purchase again!
5 April 2025
Unprompted review
I still have not received my order and…
I still have not received my order and they dont reply when you contact them.
24 March 2025
Unprompted review
This is appalling service
This is appalling service. I have never got the order and no reply to my emails. I had to contact the bank and sorted with them.
14 February 2025
Unprompted review
If I could give 0 stars I would
If I could give 0 stars I would. I ordered something for Christmas…didn’t arrive and I’ve had no contact from them after sending about a million emails. Ridiculous! DONT TRUST IT
4 January 2025
Unprompted review
No earrings , no response …
Ordered earrings in time for Christmas . Not received goods cannot get through to them on line or via phone
23 December 2024
Unprompted review
It's a SCAM
It's a SCAM, be aware!!
You place the order, you pay, but they NEVER deliver the items. Phone and email on their website are not working.
11 November 2024
Unprompted review
Reply from Enamour Jewellery
Hi Christos,
I am very sorry to hear you have not had a good experience with us, we have recently experienced some issues with our email accounts where emails are not being received by customers.
I can see from our system that two emails were sent out to you regarding your order which were not delivered. This issue has now been resolved by our IT department and you should have received an email with details of your order.
We apologise for the inconvenience this has caused, please do email us at info@enamourjewellery.com if we can assist any further. From our records I can see that the item is due for delivery within the next week. I am very sorry again for the delay
Kind regards
Enamour Customer Support Team
Abysmal service
Ordered a bracelet. No update after the order was placed. No response to emails issued and a week later , still nothing. Not even an acknowledgement. PayPal sorted a refund immediately on lodging a dispute.
4 January 2024
Unprompted review
Reply from Enamour Jewellery
Hi, I am sorry to hear you have not had a good experience with us. I am unable to identify your order with the name or details you have provided and we do not have any record of a Paypal claim from January this year.
If you could please email us the details at info@enamourjewellery.com we will look into why you did not receive this item to ensure it does not happen again
Kind regards
Enamour Customer Support Team
Amazing gold-plated earrings
I recently bought a pair of gold-plated earrings from Enamour and I couldn't be happier! The craftsmanship is excellent - I have been wearing these earrings non-stop and you can really tell the quality is exceptional.
The team were really friendly and Adam from customer service was helpful throughout the whole process. They were quick to respond to my queries and they went above and beyond to ensure I was happy with my order.
I highly recommend this site for anyone in search for top quality jewellery!
28 September 2023
Unprompted review
Reply from Enamour Jewellery
Thank you so much for a lovely review, we will be sure to let Adam know of the feedback you have provided! Thank you for shopping with us :)
Beautiful jewellery
Beautiful jewellery, I bought some pieces to wear as every day pieces and I love them! Great quality, I've worn them every day since they arrived and they haven't faded at all, very comfortable to wear
Highly recommend and I'll be back to purchase more! Thank you
1 October 2023
Unprompted review
Reply from Enamour Jewellery
Thank you for your kind words! We are so pleased you enjoy shopping with us :)
Amazing designs and quality. Such a nice store!
Bought my everyday jewellery from enamour. What started as 1 order, i ended up buying a lot more 😂. Its seriously next level- level gorgeous. adds major glam to my look, and i get compliments all the time. Get it, you wont regret it.
26 September 2023
Unprompted review
Reply from Enamour Jewellery
Hi Katie, thank you so much for a lovely review, we are so pleased you like the products!
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