DragonPass Reviews 

Excellent experience with loads of lounge choices and now Fast Track, which really makes the airport experience better and quicker!

total waste of money paying the monthly payment they never accept my dragon pass at my local airport

Ive used DragonPass app to gain access to a couple of airport lounges across different countries, its made my layovers and waiting times more comfortable. Highly recommend for anyone looking to travel.

Stayed second time in Premium Lounge - great place to rest and grab some drinks before long flight home. There is a fresh food and place to relax. Highly recommended!

Seamless experience during my transfer flights, perfect way to spend time using while waiting the flight.

It was super easy to navigate around the app and then the lounge was super easy to get into.

Plaza Premium lounge Gatwick North terminal

Used that lounge in January 2025 through DragonPass.

It was very easy to get in. The lounge is clean and offers a good choice of food and drinks.

Laurence was awesome in resolving login problems. He was empathetic, knowledgeable , efficient and positive in his approach. Old school service. Thank you.

Queries get standard responses without addressing the specifics. I am told that because something went wrong with registration on their app with my name (which they should have pre-populated), I cannot correct it, they cannot change it and I cannot have any access until the end of the year (it is now february). This is incredibly frustrating. Dumbfounded.

I’ve been locked out of my account for six months and they just stopped replying to emails. Visa should drop them as a partner.

Going away with friends in May,I tried to book seats in the lounge back last year but the calendar would not allow me to book past April,so I waited till Jan to book again but suprise surprise no availability left for my party .this is the second time this has happened and a call to customer service is a total waste of time they're all a bunch of Robots answering the phone .these companies just want your money and do not give a crap about you or your holiday.
My advice would be if your traveling abroad take a pack lunch .

Can never pre book, absolutely pointless! Even when you turn up at the desk, they state that there is no space, we could see spare tables.

Denied access at both lounges in Oslo airport for coming “too” early. Just 3 hours before departure. You can only show up 2 hours before departure time (we’ll see if that is the boarding time or flight departure time by the way, which means you can only be there for 45 minutes). Both lounges OSL (international side) and near A15 were completely empty. Time when I arrived 9:25am.
They say “these are the rules”. Come back later.
In many other airports around the world I have been put in waiting lists and waited for 2 or 3 hours to be SMS later right at the moment you need to depart and you cannot use the lounge. DRAGON PASS across de world is treated as a cheap/low priority client against business travellers. Yet you pay £36 per month religiously. This should be really a class action from travellers against airports/airlines and Dragon pass as a real scam business.

I’ve had a yearly unlimited membership for two years now but I absolutely will not be renewing again. The lounges they use are always full and dragon pass is not considered a priority to the lounges so there have been 15 occasions I’ve not even been able to use the membership in the last 2 years. The app constantly breaks and I’ve been unable to buy guest passes meaning I’ve missed out on using the lounge as I cannot bring my partner in with me. They also have ridiculous agreements with specific lounges making it even more restrictive such as only being able to access them two hours before your flight.

I have a Dragon Pass through my Natwest Black account with my husband ( we both have membership cards) We recently used the cards for a lounge visit but when checking in ( although we had both our cards and app to hand) the receptionist advised they only needed the one card for the booking and did not require the other card. We noticed after returning home a charge of £24 guest fee debited to our account !! When contacting Dragon Pass Customer Service their attitude was disgusting .... they actually had the audacity to blame us as the customer for not forcing the receptionist to take the card !
Natwest you need to pull away from this shambles of a company .

Dragonpass through Barclays- awful customer service. Hiding behind the ‘we are just the third party so it’s not our fault the lounge is awful’ line. Aspire lounge Heathrow T5. No food, overcrowded and surly staff. Asked to have my passes returned- not a chance.

Terrible company. **DO NOT USE** we had heavy traffic to Heathrow which caused us to be late, Plus we had to change to T5 Heathrow. They wouldn't refund our money or transfer it to T5 lounge. I'm now taking legal action and closing down our @CoOpBank Account which we have been using for 20years +. Disgusting company and customer services!!!!

After paying for this service for a long time finaly got to try use it. After an hour of waiting. Access denied. Even with proof of member in front of staff. Waist of Time. Dont even bother.

What an awful company . I have a dragon pass with my Nat West Bank account and despite being told by the lounge that there wouldn’t be a charge for my guest I was charged £24 . There should be some sort of authorisation process that makes it clear that there will be a charge . Dragon Pass were completely unhelpful and wouldn’t entertain a discussion on a refund . Nat West , by contrast , were very supportive and quickly resolved the matter

Absolutely awful, the places are full of cheap food and so limited and more often than not you have to pay to reserve a place to actually use them! They turn members away all the time now as companies like on the beach give free lounge passes. When I spoke to customer services about how bad my experience was they didn’t even apologise, they just said they have a lot of members.
Seriously consider before you spend money on this, it used to be fabulous but now they have gone down hill completely