Promises Before Joining, Problems After Joining
My experience with EMR Integrated Solutions can be summed up very simply: what you are told before joining and what happens once you are employed can be two very different things.
Overtime is a perfect example. Putting overtime on a timesheet does not necessarily mean you will be paid for it. There was a separate approval process that was not in my contract and was never properly explained to me when I joined. I only found out how it actually worked from colleagues around nine months later.
Recovering overtime already worked required repeated chasing and considerable pressure. At times, I had to make it clear that I would leave if outstanding overtime was not resolved, particularly when the company was struggling to find people and needed me on projects. Despite fighting to recover earlier unpaid hours, I still left with dozens of overtime hours unpaid from the final months of my employment.
The same applies to promises around remuneration. After a demanding year involving extensive travel, long periods working away from home and returning home mainly at weekends, my 2025 appraisal/annual bonus was not paid. That represented a loss of several thousand pounds to me.
The way my employment ended says a lot about my overall experience. I was called to an in-person meeting that, in my view, could easily have been held online. Before that meeting even took place, work already allocated to me for the following week had been cancelled. This gave me the clear impression that the outcome had already been decided before I entered the room.
On the same day, the company took back the van, tools, phone and laptop and my employment was effectively finished.
I was then paid on the normal payday for a period corresponding to the notice period I had previously given. Receiving the money might sound positive, but the way it was processed resulted in a significantly higher tax deduction for me. More importantly, I received the payment first and only received an explanation approximately two weeks later, after I contacted the company myself asking for clarification.
There were also deductions that I disputed. Money was withheld from expenses I had personally paid out of my own pocket, and I also disputed the treatment of three days of annual leave that I had carried over from 2024 into 2025.
One of my most serious concerns relates to the handling of IT equipment after I left. The laptop I had been using had been supplied for the client project and contained access associated with my user account and credentials.
Approximately one week after the laptop was taken from me, I sent several test emails specifically to establish whether the device or account was still being accessed. The tracking information confirmed that the emails were received and opened.
This strongly indicated to me that the laptop was being used by another person while access associated with my credentials was still active. Based on what I understood about the security requirements for that project, I had serious concerns that the person using the equipment had not completed the security training and background-verification steps normally required before being given access to that equipment and environment.
For a company that expects employees to comply strictly with procedures, contracts and client requirements, I found this extremely concerning from an information-security, access-control and data-protection perspective.
Health and safety raised questions too. Gas detectors were only supplied to our team after an audit by the partner/client highlighted the requirement.
Management can make you feel extremely valuable while they need you. You can be courted, complimented and repeatedly told what a hard worker you are. Once they decide they no longer need you, that relationship can change extremely quickly.
There are technically interesting projects and some major clients. Unfortunately, those positives were completely overshadowed by my experience of management, unpaid overtime, remuneration disputes, unclear procedures and the way the employment relationship ended.
My strongest advice to anyone considering EMR Integrated Solutions is simple: do not rely on verbal promises. Get overtime procedures, bonuses, expenses, travel requirements, working-away arrangements, notice provisions and anything discussed during recruitment clearly confirmed in writing before you join.
Based on my experience, I would not work for this company again and I would not recommend it to others.