Empire Physiotherapy Reviews 

306
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, often highlighting how therapists listen attentively and explain treatments clearly. Many people report significant improvement in their conditions, attributing it to tailor-made treatment plans and effective techniques. The service is frequently described as excellent, with reviewers feeling comfortable and safe throughout their recovery journey. People also appreciate the efficiency, noting that appointments are often on time and consultations are thorough, leading to gratitude for pain relief and recovery, even after long-standing issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and care... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting ease of making appointments and feeling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

Mrs Ruchi Sagar was extremely kind to my 86 year old mother who arrived with chronic back pain. She was kind and patient and over the course of treatment my mother improved significantly. Ruchi answ... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(306)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience, highly recommended

Ruchi was very welcoming and was clear and concise with explaining to me about what exercises will help my pain.
Also, she listened to what my problems areas were and advised what she was going to do in each session at the beginning of it.
I felt the difference from the very first one and would highly recommend her.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

I have received a very positive experience from Empire Physiotherapy. From the initial booking experience to…

From the initial booking experience to meeting my physiotherapist Ruchi, I have been extremely pleased with the service. Ruchi met me with a smile and at the initial conversation she was warm and friendly. The treatment for my forearm left it feeling so much better and the exercises sent to me via email were very beneficial.
Overall my experience has been a positive one and I look forward to my next session.
I would recommend this physiotherapy service to anyone needing physio.
Thank you Ruchi.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar is an exceptional…

Ruchi Sagar is an exceptional physiotherapist. Her kindness, gentle approach, and depth of knowledge have made a real difference in my husband care. I highly recommend her to anyone seeking expert and compassionate physiotherapy support.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

My sessions with Ruche Sagar

I received 3 sessions of physiotherapy from Ruche Sagar, she was very patient with me not pushing me too far and always making sure I could handle the discomfort while also trying to relieve me of my constant pain, I would definitely recommend empire physiotherapy to someone that needs it.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good sessions

I have been having treatment for my back since 1979 which has been a drag. Ruche Sagar did something that I have not had before, she manipulated my legs individually so that my lower back was stretched, rotated my hips all to where the pain starts. That eased my pain in that area I also had treatment with an electrical gadget that gave a deep massage to my back muscles to which my back went through a ooo, ahhh and many more in my head but it did not hurt in a bad way. The exercises I was given were, I should say, easy to do but my fitness is not what it used to be so they were a struggle. They have got a little easier and so has my back now but I need to keep them up

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Blesson was very helpful with my pain

Blesson was very helpful with my pain, he explained everything clearly, told me what to use and even gave me notes on it and also some exercises. All in all i was very happy as Blesson was very caring and professional.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced staff and experience

I’ve had an amazing experience with my physiotherapist. From the very beginning, they’ve helped guide me through my recovery journey with genuine care and encouragement. They’re the first physiotherapist who truly made me feel like improvement is possible—and gave me the strength and confidence to believe in it.

They don’t just treat symptoms; they take the time to understand you as a person. They offer clear options, motivate you to keep moving forward, and gently push you to do the exercises you need—even when it’s hard. Their support, knowledge, and empathy have made all the difference.

Hands down, the best physiotherapist I’ve worked with. Highly recommended!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience.

I had an amazing experience.
After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I’m truly grateful. I haven’t felt this good in the past three years. It was genuinely life-changing.

20 July 2025
Unprompted review
Rated 4 out of 5 stars

Winnersh clinic not easy to find, but Haris excellent.

The phone system is disappointing as I requested a call back and didn't receive one. Also, when you arrive at the Winnersh clinic the only thing that tells you that you are at the correct location is an A4 paper sheet that is stuck on the door of the Exchange Cafe. If you arrive after office hours the doors are locked, so you have to call the office, so that someone comes to let you in. All that said, my physio (Haris) was fab. Very friendly and very professional. I would thoroughly recommend.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Shoulder injury

My physiotherapist Neha was very understanding and helpful with my shoulder injury she asked a lot of questions to give me the right kind of treatment and exercises for me to do. She was always on site when I arrived for the appointments so no time wasting or delays. In all I was very happy with the service I received.

16 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look