Shawn has been very helpful in answering all my question and responds directly to texts. I was hesitant to go with empire until a competitor told me that Empire deals with Ram a lot and the competi... See more
Company replied
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Review summary
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The rep was knowledgeable and assisted me to understand what I was getting. The real test of what kind of service Empire auto provides is if and when a a claim might need to submitted and the action... See more
Company replied
The first salesman I talked to on the phone obviously lied to me about what the policy covered. When I received the policy booklet, the terms of the policy were nothing like what we had agreed upon.... See more
Company replied
Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more
Company replied
Company details
Written by the company
At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.
The Best Vehicle Service Protection For Your Vehicle!
Written by the company
- Customer Service is our #1 priority!
- Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.
Contact info
8 The Green, 19901, Dover, United States
- 8883450084
- info@empireautoprotect.com
- empireautoprotect.com
Mega Madness Sale
3.5
Average
3K reviews
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Yeah this place is the biggest scam…
Yeah this place is the biggest scam known to the Auto industry, they lie they cheat they steal they stole $2,000 from me sold me a bogus policy the people that held my policy canceled it Empire refused to give me a dime back that's Grand Theft people do not deal with Empire not even a real company they are Brokers that are out to steal your money my name is Kelly white out of San Diego run run from Empire Auto protection
21 May 2026
Unprompted review
Reply from Empire Auto Protect
We appreciate you sharing your experience. We are very sorry to hear about the issues you encountered with your policy and the difficulties with a refund. We are looking into these concerns to prevent similar situations in the future.
Empire Auto Protect
They do not give actual information…
They do not give actual information regarding your warranty and failed to inform you the truth about what all your warranty covers so make sure you check everything with them.
21 April 2026
Reply from Empire Auto Protect
Thank you for your feedback. We are sorry to hear about your experience and will review our warranty communication process.
Empire Auto Protect
My experience is great there extended…
My experience is great there extended warranty is worth it and they are great at helping customers achieve what regular warranty end
22 May 2026
Reply from Empire Auto Protect
We're happy to hear your experience was great and our extended warranty is worth it. We appreciate your kind words!
Empire Auto Protect
we already have coverage
we already have coverage. We have finished paying the contract. please credit our visa. Brian and Jacob at customer service said we would receive refund. we did not want to renew.
26 May 2026
Reply from Empire Auto Protect
We understand your concern. We will review your account and contact you to resolve this.
Empire Auto Protect
I need to cancel my policy
I need to cancel my policy. I want a route to 66 policy. I was told wrong information. I want to cancel my policy. I couldn’t even I wasn’t even allowed to read the policy before I signed up for they said oh it covers everything and it’s canceled at any time and we will send you the policy in the mail why I couldn’t get it why I couldn’t get it on an email and read it before I find out for it is a little bit suspect so please cancel my policy right away Jennifer Crandall
27 May 2026
Reply from Empire Auto Protect
We are sorry to hear about your experience and the misinformation you received. We understand your desire to cancel your policy and will process this request immediately. We are also reviewing our procedures to ensure all policy information is clear and accessible to customers before they sign up.
Empire Auto Protect
Once a policy is paid you should not…
Once a policy is paid you should not need a credit card on file . My policy is paid in full and there is no need TO THREATEN ME WITH CANCELATION OF SAID POLICY BECAUSE THE VEHICLE POLICY THAT HAS BEEN PAID FOR DOES NOT NEED ANY MORE PAYMENTS!
27 May 2026
Reply from Empire Auto Protect
We appreciate you sharing your concerns about the credit card requirement after full payment. We understand how frustrating this situation must be and are reviewing our policy communication to prevent future misunderstandings.
Empire Auto Protect
Do not use this company
Do not use this company! An absolute scam and they don’t let you cancel. Max was my Sales Rep and would not let me call back 2 minutes later to keep my rate. Then told me I cancel no problem. Now when it comes to cancel they don’t let me and told me I can cancel my card. This is a horrible company and will not ever use them again. Please avoid. DO A CHAT GPT SEARCH ON THIS COMPANY. RANKS THEM AS THE MOST UNTRUSTWORTHY BUSINESS
22 May 2026
Reply from Empire Auto Protect
We are concerned to hear about your experience with our service and the difficulties you encountered with cancellation. We want to investigate this matter thoroughly. Please contact us directly so we can review your case.
Empire Auto Protect
HIGHLY RECOMMENDED
I never leave reviews. However, this company is worth the praise. I had professional service from beginning to end. The representative are very informative. I also have a piece of mind knowing that my vehicle is in good hands. Not to mention the amazing plans available.
22 May 2026
Reply from Empire Auto Protect
We are so pleased to hear that you received professional service and feel confident about your vehicle's protection. Thank you for sharing your positive experience!
Empire Auto Protect
This is a awful company they lied to me…
This is a awful company they lied to me about my warranty and when it's time to get my car serviced they lied and said I didn't pay them on time I wouldn't recommend this company to anyone
27 May 2026
Unprompted review
Reply from Empire Auto Protect
We are truly sorry to hear about your experience with your warranty and service payment. We are reviewing your feedback to improve our processes.
Empire Auto Protect
I still haven’t received a copy of my…
I still haven’t received a copy of my plan, 10!days now.
21 May 2026
Reply from Empire Auto Protect
We appreciate you sharing this. We will look into this delay.
Empire Auto Protect
Good company good experience, good protection
Good company good experience good protection piece of mind driving car
21 May 2026
Reply from Empire Auto Protect
We're so glad you had a good experience and feel protected while driving. Thank you for your kind words!
Empire Auto Protect
DISHONEST
First told me I couldn't cancel any time for any reason like the policy said. "It has to be within reason" is what I was told. Then after calling multiple times, talking to multiple people, I was told that they would cancel it IF I made the next months payment. Feeling cornered I reluctantly agreed. Then it took a few MORE calls to actually verify it was cancelled. DO NOT DO BUSINESS WITH THIS COMPANY.
26 May 2026
Reply from Empire Auto Protect
We appreciate you sharing your experience. We are concerned to learn about the difficulties you encountered with the cancellation process and the conflicting information you received. We are reviewing your feedback to improve our service and ensure clarity in our policies.
Empire Auto Protect
Don’t use this company. 0/10.
Everyone we’ve ever talked to is extremely rude. It’s been almost a month & we have not received the pamphlet with our card & info for the policy. Called to get a new one, they’re saying it was delivered & want to charge me $50 for them to send a new one. Absolutely ridiculous & horrible service & company.
11 May 2026
Reply from Empire Auto Protect
We appreciate you sharing your experience and feedback. We are truly sorry to hear about the difficulties you've faced with receiving your policy information and the subsequent service interactions. We are reviewing this matter to understand what went wrong and how we can improve.
Empire Auto Protect
I’m very happy with Empire Auto…
I’m very happy with Empire Auto Protect. My car got fixed over the past 2 months and everything went well. The customer service was very helpful and professional. I’m happy to have this company as my coverage and I would definitely recommend them to others.
26 May 2026
Reply from Empire Auto Protect
We're so happy to hear that your car was fixed and that our customer service was helpful and professional. We truly appreciate your recommendation!
Empire Auto Protect
Helpful
They provide great customer service by answering all questions that were asked I also was able to get an affordable monthly payment to protect my vehicle. Which one day will need a repair but thanks to empire auto protection. I’ll be able to keep me and my family on the road.
21 May 2026
Reply from Empire Auto Protect
We are so glad to hear we could provide excellent service and an affordable payment plan to protect your vehicle. We appreciate your kind words and thank you for choosing us!
Empire Auto Protect
Paul the person I spoke with was easy…
Paul the person I spoke with was easy to understand and talk with he explained everything
26 May 2026
Reply from Empire Auto Protect
We're so glad you had a positive experience and found our team member helpful. Thank you for sharing your feedback!
Empire Auto Protect
It was great
It was great! The agent was very helpful and knowledgeable! Great service. We have had policy with you for several years and this was A renewal
26 May 2026
Reply from Empire Auto Protect
We are so happy to hear you had a great experience with us! We appreciate your kind words about our helpful and knowledgeable agent. Thank you for your continued loyalty.
Empire Auto Protect
Reply from Empire Auto Protect
We appreciate your kind words.
Empire Auto Protect
Reply from Empire Auto Protect
We're glad we could always answer your questions. Thank you for your feedback!
Empire Auto Protect
Canceled my my fully paid up extended…
Canceled my my fully paid up extended warranty in
October 2025. I requested a refund, Empire denied my request and moved the warrant to the new car which I did not want.
18 September 2025
Reply from Empire Auto Protect
We appreciate you sharing your experience. We are sorry to hear about the issue with your extended warranty and the refund request. We will look into this matter.
Empire Auto Protect
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