This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more
Company replied
I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense... See more
Company replied
There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more
Company replied
Company details
Written by the company
Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.
Contact info
15 Corporate Plaza Dr., 92660-7918, Newport Beach, United States
- (877) 232-9257
- support@emotionalpetsupport.com
- emotionalpetsupport.com
4.7
Excellent
605 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emotional Pet Support LLC.
We appreciate the review, Sydney, thank you!
Clear & efficient directions.
Clear & efficient directions.
Website was easy to navigate.
My re-application status and confirmation was completed in no time.
6 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, Consuelo!
Highly recommended
The website was extremely easy to use. Everything was planned out for easy access. Would definitely recommend this website to everyone.
13 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, it really helps get the word out there and we appreciate it!
This service is great to work with and…
This service is great to work with and easy to use. I highly recomend it.
7 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
We appreciate the kind words, C K! Thanks for taking the time to review us!
A 5-star company
I have been working with this company for many years. They are very professional and easy to work with. I highly recommend them.
16 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thanks for your review, Kathy! We're glad you stayed with us for so long!
This is the best site
This is the best site! Super easy to navigate and fast response time
15 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for the review, our engineering team is working hard as always to ensure our services are fast and efficient for your usage!
They make thr process so easy
They make thr process so easy, very communicative, and very very fast delivery of the paperwork to my home address.
I would recommend 100%
1 December 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you, Alvaro, for choosing us to help you with your ESA/PSD needs. Reach out to us if you need anything!
Happy with their help!!
Happy with their help!!! very recommending! Quick, professional, excepted for landlord.
21 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us Tetiana! We appreciate it!
The apartments denied my ESA letters…
The apartments denied my ESA letters stating is was false and just bought online and matches other letters bought online. My provider left the practice which is why she couldn't write me an updated letter (she is who wrote my original and I cant get an appointment with anyone for months so the 170 dollars I spent for nothing while I try to find a provider and establish so I can get an updated letter. Money lost and letter not accepted
19 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Sarah! Very sorry that thing's didn't work out for you.
Your money is not lost, we always do give a refund if things don't work out for whatever reason. Please reach out to us for assistance with this: support(at)emotionalpetsupport.com
very easy to navigate
The site is very easy to navigate, and the service provided is invaluable to me and my dog.
1 January 2026
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, JazzyKat!
Great Staff, Intuitive Website
It was really easy to navigate the website and its instructions, I needed some support on uploading videos/docs and the staff was very quick on assisting me. I just had my first trip with my PSD and it went great.
20 December 2025
Unprompted review
Reply from Emotional Pet Support LLC.
We're glad we can help facilitate an easy process for you and your PSD!
Excellent
Fast, straightforward, and reasonably priced, they helped me acquire an ESA letter for my housing needs. Thanks!
4 December 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank yo for reviewing us, Pamela! We hope to continue helping you in any way we can.
Very professional and very fast with…
Very professional and very fast with getting paperwork completed for travel.
2 December 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Happy Holidays, Susanne! We appreciate your kind words.
Once Again They Saved The Day!!!!
There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had my letter several hours after submitting everything that was required.
I highly recommend this service for traveling with your pet.
14 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for the review, Vic! We wish you a wonderful winter holiday!
Fast response especially near the…
Fast response especially near the Holidays when one needs to travel.
10 December 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, Gloria. Happy Holidays!
The transaction was swift easy and very…
The transaction was swift easy and very easy The approval was quick and the letter mailed super timely I am so appreciative you’ll not be disappointed
Thank you!
28 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
We appreciate the review, M Hunt!
Simple and seamless
Never had any problems at any of the places I’ve lived with the letter provided by y’all. Easy process :)
7 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you very much for reviewing us! We've given it our all!
My animals information was wrong and…
My animals information was wrong and difficult to change. Did not get approved by housing company.
26 August 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Adriana, we apologize, to change/edit animal information, all you have to do is just email us at support(AT)emotionalpetsupport.com and we can send you the form to describe the edit/update.
Sometimes, we understand that mistakes happen on the exam upon submission, and we do our best to not purposefully put in wrong animal information on your behalf.
Apologies if mistaken, we offer refunds if denials happen, we don't just fulfill requests and ignore people. We've refunded many people who've had any unfortunate outcomes/difficulties.
I needed a precription letter to give…
I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense. I 200% rec this service.
1 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Glad you came to us in your hour of need! Thank you for voicing your experience!
It was a very easy process
It was a very easy process, and the customer service is very responsive!
17 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thanks for the review, Janice! Happy Holidays!
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