Emotional Pet Support LLC. Reviews 

605
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the quick turnaround times for documents and the ease of the overall process. Many people appreciate the staff's helpfulness, understanding, and respectful approach, making the experience stress-free and positive. The user experience is frequently described as simple and easy to navigate, with many reviewers recommending the service to others. However, some people were dissatisfied with customer service, mentioning issues with inconsistent therapist support, documents not being accepted by airlines, or difficulties with changing animal information.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency and ease of use for... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease of use and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism and efficiency in... See more

Response time

Reviewers mention positive feedback about response times, with many customers receiving letters and approvals... See more

Customer service

People report ambiguous experiences with customer service, with many praising the wonderful and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more

Company replied

Rated 5 out of 5 stars

This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more

Company replied

Rated 5 out of 5 stars

I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense... See more

Company replied

Rated 5 out of 5 stars

There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more

Company replied


Company details

  1. Pet Store
  2. Pharmacy

Written by the company

Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(605)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Helpful. Responsive, quick. Having my ESA changed my life & emotional pet support llc has helped me easily maintain our letter throughout the years.

4 December 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks Mm!

Rated 5 out of 5 stars

Incredible Experience - Highly Recommend

I have been diagnosed with major depressive disorder and generalized anxiety disorder. When I approached my individual therapist that I pay $225 an hour to see once a week, she turned me down and redirected me to other local therapists who specialize in ESA Certification. However, the pricing was sky high. The process with Emotional Pet Support was so seamless and easy. They saved me almost $1000 in fees among a $25 per month pet rent fee. I am so grateful for their help and assistance. Highly Recommend.

5 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Very glad you chose us to help make this easy and cheaper for you!

Rated 5 out of 5 stars

The whole process so straight forward…

The whole process so straight forward and smooth. Very clear communication and a fast turnaround! This company was recommended to me and I will absolutely refer it to others.

18 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We're glad you chose us, Brittney!

Rated 5 out of 5 stars

excellent experience

excellent experience, competent and kind people

7 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Happy Thanks giving to you too!

Rated 5 out of 5 stars

I’ve had years of Wonderful an help…

I’ve had years of Wonderful an help from Emotional Pet Support over last few years an I so recommend an tell those I Love with fur babies to visit your site! I so Appreciate you all & Wish you Blessings an Happy Thanksgiving

26 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We appreciate the review, thank you!!!

Rated 5 out of 5 stars

This place is awesome

This place is awesome! They are very helpful and knowledgeable! Very easy to work with and very affordable. I would recommend not going to anyone else but them.

1 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thank you Corey! We strive to be awesome!

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, follow through and a user friendly website and experience. Highly recommend for your support pets.

7 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We appreciate the review Katt! Thanks a lot!

Rated 5 out of 5 stars

ESA made easy, you’ll thank me later

Working with this company was fast, easy and respectful.
Getting the proper documentations was paramount to my being able to move comfortably with my pet
Definitely use this company, You’ll thank me later

18 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Really glad you took the time to review us, Grey!

Rated 5 out of 5 stars

My dog is my rock

My dog is my rock. He saved me by zoning in on my anxiety and PTSD before I did. He centers me before my anxiety can overwhelm me by bringing me back to s=center. He does this instinctually. I have been training him to be a therapy dog but, I realized, he is my therapy/service dog. I am grateful can share him someday with Veterans who need a boost to their day.

15 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We appreciate the kind words, Shannon, thanks!

Rated 4 out of 5 stars

Easy renewal but could be better

I’m thankful to receive a renew reminder from EPS and have a smooth/easy renewal process. The only complaint is that a new registration number was automatically generated and issued even I DID put a remark to keep the original number. I had to contact the customer support to have it modified and resent. Can you add an option during the renewal page so that we can opt in or out to get a new registration number? Some airlines request to present the ID card at check-in and it causes lots of hassle to update the registration number with airlines every year.

1 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Kate,

We understand your concern about the newly assigned number. We do it this way to treat your case fresh and new as per the "reassessment" process. We are sorry for any inconveniences that this causes.

Rated 5 out of 5 stars

Best Value

Excellent communication. Best price. 5 stars.

1 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Hi Mike, thank you!

Rated 5 out of 5 stars

Easy and professional

Wonderfully easy to get assessed for an Emotional Support Animal. I feel confident in recommending the website for a professional letter to assist in keeping you ESA in your home.

15 November 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Glad you took the time to review us, Yves, it really helps!

Rated 5 out of 5 stars

Registered 3 dogs for esa

Registered 3 dogs for esa. Literally had my letters with in the same day. I have already referred family. The cost for the service was less than my pet deposit fees had I not registered my dogs.

31 October 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

We pride ourselves in fast and reliable service, thanks for the review!

Rated 5 out of 5 stars

Very good company to use

Emotional Pet Support LLC. is awesome!!! When my PCP's office would not supply me with a support letter for my animals. They came through. It was very easy and stress free. I have even recommended them to my mother, which had a very good experience.

27 October 2024
Unprompted review
Emotional Pet Support LLC. logo

Reply from Emotional Pet Support LLC.

Thanks for reviewing us Bernadette!

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