eMop Reviews 

1,352
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Many customers praise the staff for their professionalism, punctuality, and thoroughness in cleaning, often exceeding expectations. The service is frequently described as excellent, with people appreciating the attention to detail and the high quality of work, especially for deep cleaning and end-of-tenancy services. Reviewers also highlight the positive experience of working for the company, citing flexibility, support, and a welcoming team environment. However, some customers also noted significant issues with the quality of cleaning, with cleaners arriving without proper equipment, leaving tasks incomplete, or performing poorly. The minority of people were dissatisfied with the booking process and customer service, experiencing last-minute cancellations, unresponsiveness, or difficulties with rescheduling.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the professionalism and efficiency... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising helpful and... See more

Booking process

People report ambiguous experiences with the booking process, with some customers finding it easy to book and... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment that cleaners often miss... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more

Company replied

Rated 5 out of 5 stars

Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more

Company replied

Rated 5 out of 5 stars

Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more

Company replied

Rated 5 out of 5 stars

I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more

Company replied


Company details

  1. Cleaning Service
  2. Cleaners
  3. House Cleaning Service

Information provided by various external sources

eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(1,352)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

As a recruitment agent for eMop

As a recruitment agent for eMop, I’ve had the privilege of seeing firsthand the dedication and professionalism that define our team. eMop is committed to delivering top-quality residential cleaning services, and it shows in the positive feedback we consistently receive from our clients.

What sets eMop apart is our attention to detail, reliability, and the genuine care our cleaners put into every job. We ensure that every professional we recruit is not only skilled and experienced but also shares our high standards for cleanliness and customer service.

Whether it’s a one-time deep clean or regular housekeeping, eMop offers flexible, efficient, and affordable solutions that leave homes sparkling. We take pride in creating a clean, safe, and welcoming environment for every household we serve.

If you're looking for a trusted name in residential cleaning—or a rewarding opportunity in the industry—eMop is a company that delivers on both fronts.

27 May 2025
Unprompted review
eMop logo

Reply from eMop

Thanks for this fantastic review! We're thrilled to hear how much you value working as a recruitment agent for eMop. We truly appreciate your recognition of our dedication, professionalism, and the high standards we uphold in residential cleaning and in building our team. Your words highlight exactly what we strive for, and we're proud to have you with us!

Rated 5 out of 5 stars

eMop Cleaning Services – A Company That Cares



Working with eMop as a recruitment agent has been a truly rewarding experience. The company is built on strong values of trust, reliability, and high-quality service. We specialize in residential cleaning, and our clients consistently praise the professionalism and friendliness of our cleaners.

What I admire most about eMop is the care we take—not just in the homes we clean, but also in the people we bring onto the team. Every cleaner is carefully selected to ensure they meet our standards and treat each home with respect.

It’s clear that eMop isn’t just about cleaning—it’s about making life easier for our clients and creating real job opportunities for hardworking individuals. I’m proud to be part of a company that delivers excellence, both behind the scenes and in every home we visit.

27 May 2025
Unprompted review
eMop logo

Reply from eMop

It's truly rewarding to hear about your positive experience as a recruitment agent working with eMop.

Your words perfectly articulate the core values we strive for: trust, reliability, and high-quality service. We're especially proud that you recognize the immense care we put into selecting every cleaner, ensuring they meet our standards and treat each home with the utmost respect.

It's fantastic to know that you see eMop as more than just a cleaning service. We genuinely aim to make life easier for our clients and create real job opportunities for hardworking individuals. Thank you for being such a vital part of our team and for helping us deliver excellence in every home we visit!

Rated 4 out of 5 stars

Great customer service

eMop's customer service was really excellent. The booking process was easy and they've been extremely helpful in resolving an issue for us after parts of our clean were missed.

19 May 2025
Unprompted review
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Reply from eMop

Thank you! We're so glad you found our customer service excellent and the booking process easy. We're especially pleased we could be extremely helpful in resolving the missed cleaning issue. Your satisfaction is what we aim for!

Rated 5 out of 5 stars

The self employment system is very easy…

The self employment system is very easy and fast. Roxanne was a brilliant person who works with them and has helped me.

20 April 2025
Unprompted review
eMop logo

Reply from eMop

Thanks for the feedback! We're thrilled to hear that our self-employment system is very easy and fast. We'll be sure to pass on your kind words to Roxanne; she'll be delighted to know she was brilliant and helpful!

Rated 1 out of 5 stars

Avoid at All Costs

Avoid at All Costs – £160 for a Standard Clean and Extra Charges!
I paid £160 expecting a deep clean, and what I got was a very standard, basic service. The cleaner herself was polite and seemed competent, so this isn’t about her personally – but the service provided by the company is a complete rip-off.

For £160, all they did was mop the floors in 2 bedrooms and 2 bathrooms – nothing else! Even the kitchen wasn’t included, which is absolutely ridiculous for what they call a “deep clean”. I had to pay separately for carpet cleaning. The floor mopping was mediocre at best, and the rest of the flat was left untouched. They didn’t even clear the table – just basic tasks you’d expect weren’t done.

To top it all off, they added an extra £2 charge because the cleaner supposedly worked two hours longer – when in reality she spent about 10 minutes simply talking to me. It felt like they were looking for excuses to charge more.

I’m absolutely shocked. This was not a deep clean by any definition – just a very standard clean with premium pricing. £160+ completely wasted. I would never use this company again and strongly advise others to stay away.

16 May 2025
Unprompted review
eMop logo

Reply from eMop

We are very sorry to hear about your disappointing experience and that you feel the service did not meet your expectations for a deep clean. We understand your frustration regarding the tasks that were not completed and the additional charge.

This is certainly not the standard of service we aim to provide, and we would like to look into this further. Could you please send us an email to support@emop.world so we can investigate what happened and discuss how to resolve this for you? We take your feedback seriously and want to ensure this is addressed appropriately. Best regards eMop.

Rated 5 out of 5 stars

eMop is a coordinated cleaning network…

eMop is a coordinated cleaning network that ensures quality customer services. I have been working with eMop and I can attest to the fact that it's a top-notch and a goto company when it comes to rendering cleaning services
They are open 24hours online and always ready to assist cleaners attend to their needs.

EMop is the best.

2 May 2025
Unprompted review
eMop logo

Reply from eMop

That's fantastic to hear! Thank you so much for your positive feedback. We're thrilled you see eMop as a top-notch and go-to company for cleaning services and appreciate our 24/7 online support for cleaners. We strive to ensure quality customer service!

Rated 5 out of 5 stars

I’m delighted to work with emop

I’m delighted to work with emop , their communication skills are amazing and the welfare of their staff is top notch. They are proactive in solving problems .I am excited to be part of team.

15 May 2025
Unprompted review
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Reply from eMop

That's wonderful to hear! We're so delighted to have you on the eMop team! It's fantastic to know you appreciate our communication and focus on staff welfare. We're excited to have you with us too!

Rated 5 out of 5 stars

Working with emop has been the greatest…

Working with emop has been the greatest experience I ever had in my life. Their level of listening and understanding is overwhelming and their quick response to complains and solving it is a great experience too. Most of the clients have been having positive outcome on emop. Afolabi

15 May 2025
Unprompted review
eMop logo

Reply from eMop

We're so pleased that your experience with eMop has been so positive. It's great to know you feel heard and understood, and that you appreciate our quick response to concerns. We're also thrilled that our clients are having positive experiences. Thank you so much for sharing your feedback!

Rated 5 out of 5 stars

Emop cleaning is one of the greatest…

Emop cleaning is one of the greatest cleaning companies,their customer service is second to none. I am satisfied with their staff’s professionalism and customer service.

1 May 2025
Unprompted review
eMop logo

Reply from eMop

We really appreciate your kind words about our customer service and staff professionalism. It's great to know you're satisfied with eMop Cleaning!

Rated 5 out of 5 stars

When it comes to cleaning of any kind

When it comes to cleaning of any kind, emop is the number one because their cleaning process is top notch and their clients are always happy and satisfied with their service. I am very happy working with emop from beginning till date and my special thanks, goes to Roxanne and other emop customer service teams, for always providing helpful support.

15 May 2025
Unprompted review
eMop logo

Reply from eMop

It's wonderful to hear you feel that way! We truly appreciate your high praise for our cleaning process and the satisfaction of our clients. Your happiness working with eMop means a lot to us. And thank you for the special mention of R

Rated 5 out of 5 stars

The company is Excellent when it comes…

The company is Excellent when it comes to job and their services, I recommend this website and company it can be trusted

15 May 2025
Unprompted review
eMop logo

Reply from eMop

We really appreciate your recommendation and trust in our job offerings and services. It's great to know you've had an excellent experience with us!

Rated 5 out of 5 stars

eMop is efficient and reliable.

eMop has been great not just to me but my family who I managed to support through my earnings. Pre made the recruitment process so easy, she was patient and very helpful. The clients have also been so great, I love how the team deals with issues that arise quickly and efficiently keeping both the cleaner and client happy.

14 May 2025
Unprompted review
eMop logo

Reply from eMop

That's truly heartwarming to hear! It's wonderful to know that eMop has not only been great for you personally but has also enabled you to support your family. We're so pleased that Pre made your recruitment process easy and that you appreciate our team's efficiency in resolving issues to keep both cleaners and clients happy. Thank you for sharing such a positive and impactful experience!

Rated 5 out of 5 stars

Emop is a good cleaning company

Emop is a good cleaning company, that don’t joke with their daily activities, and always ready to satisfy both the staffs and the clients.

14 May 2025
Unprompted review
eMop logo

Reply from eMop

You're right! eMop is a good cleaning company that doesn't joke with their commitment to quality, their customer satisfaction, or their professional standards.

Rated 5 out of 5 stars

Very seamless

Very seamless, great cleaning company

13 May 2025
Unprompted review
eMop logo

Reply from eMop

We're so glad you found eMop to be a seamless and great cleaning company!

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