EMMIOL Reviews 1,587

If I could rate negative stars, I would. The items I ordered were too small, even though I ordered two sizes larger than I normally wear. When I enquired about returning the items I was told it would be too expensive and take too long and they offered a $20 gift certificate (my order was over $100). DO NOT order from them

I'd prefer to give 0 stars. I received order and not only are the tops bad quality, they are constructed in a way that makes it impossible to fit. When I asked to ships back and give me a refund they instead tried to have me get more products. On my second attempt they gave me an excuse on why they can refund. DO NOT WASTE YOUR MONEY ON THIS COMPANY!!!!!! I am stuck keeping the tops and wasting every penny.

Order 2 tank tops in a L and one was sent as M. Emailed customer service and they said it was correct. Sent them a screenshot from their site of my order and they said they go by the fulfillment invoice which makes no since! After many emails demanding refund for the wrong size they want me to return the item at my expense. Poor quality at bes. I wear a Large all day long and often can do a medium. Not with this company. Order a size up and be prepared for poor quality. At best, this one the one can wear will be a yard working tank tops!!! DO NOT ORDER FROM RHIS COMPANY

The absolute WORST company to purchase anything from. JUST DO NOT DO IT!!! If you happen to need customer "support" you will NOT get it!! I don't think they even have a customer support team!!! You might as well just go throw your money in the trash can!!!!

Don’t buy from them. I didn’t receive my package at all!!!! I am still waiting but have no hope. I emailed multiple times and got no help.

Don’t buy from this company, I would give zero if I could. I ordered a jumper for my teenage daughter’s Christmas present, it arrived full of holes, literally all over it. When I complained I was told this was the style and they were intentional holes, even though there was no mention of them in the description or the product pictures online. They advised me to ‘find somebody else to give it to’, like that works for my daughter’s Christmas present. Eventually I got a £6 refund which was the most they’d give. The jumper went in the bin and my daughter cried. Total rubbish quality and horrible customer service.

Not even one star more like a negative 5 star…just a warning I would not buy from this company it’s a ripoff and they don’t give a shit about the customer or customer service!

If i could rate a zero i would
I received half my order and the customer service to get my money refunded was ridiculous. I still have not received a refund for items i have not received.
Save yourself some money because it is a scam!!!!!!!!

Do not get this brand. The jeans I got smelled so bad and I’ve washed them over ten times!!!!! And the smell still won’t come out. Such a waste of money, do not waste your money like I did!!!

i ordered 4 pairs of pants in 2023, within a few months they began to fall apart, suuuuper long uncut thread clusters almost everywhere and the zippers blew out within a month leaving my fly open 24/7, DO NOT buy from this upsold fast fashion shein clone.

Good quality product, smooth delivery, and responsive to issues of concern.

Sent me the wrong product and refuced to refund it or pay for the return shipping still fighting this with customer service. Never use this site.

This company is a complete joke. Ordered two items and it took over 7 weeks to receive the 2nd item which was not what I ordered. I have been back and forth with customer service over 10 times and they refuse tonpay the return shipping back to China for the incorrect item despite the fact that this is in violation of their written return policy on their website. Each response they offer me a higher percent off to keep the item I don't want. Clearly a tactic to tire out their disgruntled customers. I am infuriated with the complete scam this is. Buyer beware.

Genuinely awful. I bought two pairs of jeans and a top, both of the jeans looked VERY different from the photos and the sizing was so off. They sent me the wrong top. This is clearly all cheaply made and this website resells it for way more. Save your money, find another website.

I’ve purchased here before and got packages delivered until I bought $95 worth of clothings and then seeing it get cancelled for a shirt that was out of stock even though it never said out of stock and support never responded to me.

Their return policy is an absolute disaster! Not only can you not return it to them because of the insanely high shipping cost back to China, but they also do not give you full credit back! I have email proof for anyone to see them specifically tell me they can not refund the product fully. They tried to make amends by giving me a $15 credit on a $50 item. The credit is for their website. Horrible return policy!

SCAMMERS

sent wrong items and wont allow me to leave review on web site. customer service is appalling and you just get sent in loops. taking this up with my bank now in hopes of trying to get my money back

I’ve just read the reviews I wish I’d read before I spent over $100 for an item I have no confidence I’ll ever see. I paid 3 weeks ago and haven’t even received a confirmation of purchase email or response from my email to their ‘support’address. The phone number is disconnected . If it looks a scam and sounds like a scam must be a scam. So disappointed.

Awful, awful, awful. Do NOT trust this scam of an app/website. I got a few shirts and pants that were over $200 and never received my package. I waited over two months and when I finally emailed Emmiol support, they never gave me a refund and blamed me for not receiving the package. Never trust this app and save your money.

This company is such a scam.

I ordered a package six months ago. The delivery company supposedly failed to deliver it due to an incorrect address — even though the address was correct. The problems began when the package started returning abroad.

I’ve been dealing with customer service for half a year now, only to receive the same automated response telling me my package is ready for pickup at the local post office. However, both the tracking information and the shipping company confirmed that the package was returned almost six months ago.

I’ve explained this to customer service multiple times, but I keep getting the same automated message urging me to pick up the package as soon as possible.

I had even purchased insurance for the shipment through them, which was supposed to guarantee a refund if anything happened to the package during transit.

In the end, I lost over 100 euros. Avoid this company at all costs!