Emma 

I ordered at mattress on the 26th July. I was told the latest it would arrive is 1st August. By the 28th of August I asked for the order to be cancelled and a refund as it still didn't arrive! On the 3rd of September I was promised a refund between 7-14 days. 23rd of September I chased my refund and I have just got an email saying I will receive my refund in 7-14 again!! At this point I don't even know if I will ever get my refund and have now resulted in contacting consumers rights parties.

I own numerous Emma mattresses all the family have them but going forward will not use again.

I am now 3 weeks into a wait for a mattress that usually is delivered within the week. Have tried phoning was put in a queue and then after half an hour the phone was disconnected. "we cannot take your call right now".

Have tried their chat feature - time for a response 118 minutes.

Can see here now no one at Emma is interested in supporting customers. Its a disgrace.

If you value your sanity don't bother, was a great company once and now its just not.

Non existent customer service, a shame as was a great company in the past to deal with.

Gerald put on here then IGNORED my emails…. All done for show to say they are doing something. They are not and are now just ignoring my emails and not refunded me.

Absolute Joke

A week later and still no response from Emma and no way of reaching them. Gerald did nothing but post on here has responded to ZERO emails, still no refund.

Use this company at your peril. I’m £2k down and no mattress with absolutely no clue as to when I’ll get it or even if I’ll get it.

Now 4 weeks on from order UPDATE

Still zero contact from Emma - Gerald who commented here like a caring representative ha basically ignored three emails.

CS Agent online was clearly non English native telling me thanks for my patience. When I asked for a refund said it would be processed and loon out for emails, this was 6 days ago and you guessed it….. no comms or refund.

I bought this on my credit card so I’ll have to go and instigate a charge back as clearly Emma are on the verge of folding.

if you actually look at the reviewers posting positive comments look at their accounts then it seems to me they are fake reviewers running accounts that post one positive review a month the system is clearly being gamed. I’ll raise a review of these “positive” reviews with TrustPilot.

Emma has turned into an absolute nightmare of a company. Do Not Use.

I have had three Emma mattress, this one is not good at all. Will probably return

Emma agree my mattress is faulty.
Taken 6 weeks of constant messages all copied from scripts then finally an email to give a promise of a telephone call with a .se address so assume Sweden ... 2 weeks later receive a phone call from Ireland or more likely the Philippines again ... reading the same scripts ... absolutely refuse to replace my faulty mattress.
Disgusting customer service ... AVOID

Disgusting customer service ... AVOID

** EDIT IN RESPONSE - no email received - usual service

Have tried to contact the company but no one answers our emails for the 100 day return guarantee they offer!! Se have sent numerous emails, phone calls but no one ever replies and now the site is down. Until our case is resolved we consider the site to be a scam and will contact AR and KO to get our funds back.

There is no contact in Sweden no email, chat or telephone support and I have given this company 1000 EUR. They promised to have my matresses with me last week and now I can’t get in contact with anyone and they know I need them with me when I travel.

//UPDATE!!!// and you may be sorry with what you write below but you still have not called, or attempted to solve the problem. why? Just tell me where my product is!

//11 hr UPDATE!!!//. Still nothing and no attempt to help me locate my product. Its totally inexcusable! Contact me please.

Quick delivery, amazingly comfortable.

My husband has struggled for years to sleep well as his back wakes him in the early hours and he needs to get up. Our new mattress has really changed that and he now lies in!

Comfortable mattress for a good price. Value for money.
Super quick delivery.

Delivery was fast despite the time they initially presented: They said 2-3 weeks and we received it in 4 business days.
We've been sleeping on it for 2 weeks and it has been very comfortable so far. We look forward to our sleeps!

I used to wake up with pain in my neck every morning. With Emma Diamond pillow the pain went away from the first night using the pillow. I wish I invested in this a long time ago.

Hhkkvges dig nmh

Bought the Diamond top mattress and it is one of the best things i’ve ever bought. Super comfortable, delivery was quite fast as well. I didn’t like the pillow, but it’s a preference. The quality for sure seems very good and as something that would last for a long time. Do yourself a favor and get this top mattress, it’s top quality

Everything is great, just what I expected 😊 Excellent and timely delivery, comfort, quality, and excellent support.

Fast delivery. Great product

Ordered a bed from Emma, they promised to deliver in 4 weeks time. Now, 7 weeks has gone and no reply from customer service on my e-mails. So, no idea if or when I’ll receive my bed.

Arrived quick. high Quality and comfortable