The mattress itself is great. The service online ordering, simple and straight forward. The delivery of the product, wow. I was made to feel like a problem because I purchased the collection of my pre... See more
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Prompt delivery .. and great products .. excellent price .. and so easy to get upstairs! Lovely comfortable and supportive mattress but not too firm

Reply from Emma Sleep UK
I loved my first pillow the original hybrid so decided to try the cloud. So far so good

Reply from Emma Sleep UK
I was extremely disappointed when my mattress arrived. The outer packaging was in a terrible condition, with multiple tears, holes, dents and crushed corners. The box also appeared to have been opened previously, as the top flaps were not properly sealed and there were large gaps in the packaging.
When you’re purchasing a new mattress, you expect it to arrive in brand new, unopened packaging. Receiving it in this condition immediately raises concerns about whether the mattress has been previously opened, handled, returned or damaged during storage or transit.
This is not the standard of packaging or quality I expected. I hope the retailer improves their quality control and ensures mattresses are properly protected before being sent to customers.

Reply from Emma Sleep UK

Reply from Emma Sleep UK
Great nights sleep and waking with no sore hips and shoulder 😊🎉. Having to sleep on single bed with mattress downstairs in heat, waking in morning with aching hips and shoulders ( I have a lovely mattress upstairs!) thought topper! Ordered easily on Wednesday arrived on Friday. Why didn’t I do it earlier 😂

Reply from Emma Sleep UK
The Emma lite original mattress we received is very comfortable on first impressions after a couple of nights sleep on it. Delivery was smooth arrived from DX with no issues, and a progress tracker was provided which worked fine to see exactly when they would arrive.

Reply from Emma Sleep UK
Emma sleep UK you are full of it your reply is more than likely AI generated it's a shame your compensation isn't AI itmight be more generous. once again I urge people to think twice before entering into any purchase from this or any related companies

Reply from Emma Sleep UK
I purchased a mattress (0006-R4HBYT) back in October and it promptly came 3 days later on 30th.
After only 3 months the mattress developed significant sagging and a dip of 3cm.
Emma sleep then sent a replacement mattress (0006-R4HBYT-1). which lasted a further 2 months and the same problem again happened!
Now after complaing about this in February I spoke with a customer service agent, namely Daniel who personally took charge and did in fact put forward a claim for £100 COMPENSATION which was approved (No partial refund was ever mentioned in the email from Daniel, because it clearly stated COMPENSATION) and after 24 hours he reached out to confirm it was approved.
Again another mattress (0006-R4HBYT-2) was sent as a replacement. Only this mattress was clearly a returned USED product and after one week I again reported this, and sent the requested pictures etc and was agreed the mattress was yet again faulty.
The saga continued with the replacement.(MATTRESS (0006-R4HBYT-2) 6 months!
Order number 0006-R4HBYT-3 was a comfort layer. Which inly was a source of heat and did nothing to improve the overall comfort of the mattress!!
Yet another used (MATTRESSES 4( *0006-R4HBYT-4) again sent and after 1 week same issues yet again!
Consistent of a used mattress? Yes! Which was confirmed as therewas clearly a 3-5cm dip, AFTER TWO WEEKS - TWO MATTRESSES??? A COINCIDENCE??.
I Think NOT
By now I decided enough is enough and decided to return and ask for a refund, which under the 10 year guarantee was approved.
Now today (16/07/26), after the second hand mattress saga sat in my hallway was finally collected.
Emma sleep are now claiming the £100 compensation sent in February 2026 would in fact impact my full refund paid for the pro luxe double mattress which back in October 2025 was £799 by M** V would be honored and the £100 would not be deducted from my full refund *(this exact same mattress now is called the original pro an now cost's £699) And it was the SAME M** V who assured me on 12/06/26 the full amount £799 would be refunded.
Now today M** V took up where we left off and TODAY 26/07/26 i was told a refund of £699 would in fact be refunded, And NOT As promised the £799??
Beggars belief???? 👹
Goes to show M** V lied to me. Not only on the phone, but contradicted herself in her email giving me her personal assurances my £799 would be refunded,and the compensation would not effect this! So the young lady said on 12/06/26
All a pack of lies...NO?
Does this make sense to anyone who will read this and does the word COMPENSATION mean just that. No?
Well to me compensation is given to someone who has been WRONGED!?
And having a revolving door of mattresses. Is this the case.. YES!
Totally WARRANTED?
They are now claiming the compensation was infact a partial refund???
Firstly it is clear that emma sleep uk mattresses are NOT fit for purpose. And secondly the company and it's telephone agents are liars!
The BS keeps coming because today's backtracking on a full refund assurances means nothing to these people!
Now after endless hours of telephone calls, running into 36 hours plus, and hundreds of emails!
They reached out to tell me my £100 would finally be refunded after countless hours of telephone calls, and endless time spent emailing these crooks!
My £100 - as promised has still not been processed!!??
Avoid doing business with these people as their mattresses are not fit for purpose!

Reply from Emma Sleep UK
Ordered this for my son, quick delivery, great price as sale on! He says its like sleeping on a "hotel bed" liked the sleep trial and lengthy guarantee!

Reply from Emma Sleep UK
Easy to order quick delivery reasonable price does exactly what it what the box says easy instructions

Reply from Emma Sleep UK
Emma Pro Mattress was nowhere near cool as advertised. It felt like I was sleeping on a barbecue. I later read that these mattresses don’t keep you cool if you’re overweight. Which in my case is 16.6 stone. So beware! Returned as soon as I could. The whole process took a couple of weeks before I was able to finally return my mattress and then receive a refund.

Reply from Emma Sleep UK
This is the second Emma mattress I have bought. Now both my teenage boys have one but I don’t?! My 13yr old LOVES his new bedroom and bed. He says the mattress is like a drug and sends him to sleep & he cant get out of bed in the morning! Apparently he’s the envy of his mates when they’ve been for sleepover as they all love it. Now this must be testament to how good it is – my 13yr old boy now makes his own bed (most days 😉) without me asking. That deserves 5stars alone! Its great, we love Emma mattresses.

Reply from Emma Sleep UK
Have had my Emma mattress for around 2 months, and based on how great we had found it, decided to invest in the adapt cooling pillows too. Delivered quickly and, my goodness, from the first night I could feel the difference. My sleep has improved so much, and the pillows have exceeded my expectations.

Reply from Emma Sleep UK
Excellent pillow although not 100% sure it’s worth the price. Hence only 4 star. May just be me.

Reply from Emma Sleep UK
Seems a very comfortable mattress, I haven’t had it long but hopefully signs of things to come

Reply from Emma Sleep UK
Due to a website issue, poor order information, and me not paying attention, the mattress that arrived was the wrong size (and doesn't say it anywhere on the box).
Arranging the return was easy and it was collected a few days later, with the refund arriving much faster than expected.
Unfortunately, this meant the reorder missed out on the offer we would have originally had.
Delivery both times was very quick.
We're still making judgement on the mattress, but it was the long trial period that interested us.

Reply from Emma Sleep UK
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