Emergency Assist Reviews 

I did first time and will check Ur service . when happen some thing

Great value
Hope I don’t need you 😁😁😁👍👍👍

It was a little tricky getting hold on someone but once we did we got given a time window of 2 hours and it needed up only being around 45 minutes. Everything moved so smoothly and my car got taken away to a garage.

The credit card linked to the breakdown cover expired and I received an email to say the renewal had not gone through. I changed the card details and paid the same day. The renewal was then due to start seven days after this payment. I emailed to ask if this could begin from the day that I paid, but received no reply. I am now worried about the level of service if I do breakdown.

Good customer service and an excellent website that was easy to use

Cant fault.the service I received

I would definitley not be using these again!! The lady on the phone was very inpatient with me. Also i got my car going phoned up to tell them straight away but charged me £150 altogether

great fast service when my battery was flat, the mechanic was with me within half an hour ,jumped my car, got me moving again!

Really helpful phone call arrived at agreed time problem solved

the recovery vehicle arrived promptly within 60 minutes, with a decent friendly operator, and in fairness emergency assist answered the phone quickly and sorted matters efficiently

Avoid Motor Breakdown Cover from this company!!!
Stranded at the road side for more than 6 hours at night time!! They didn't pay attention and act on breakdown information passed to call handling team (automatic gearbox locked in gear due to breakdown) - vehicle would require recovery using 'skids' as a consequence. Recovery agent sent did not have correct equipment. A total of 3 recovery companies used (second one cancelled - due to mechanic going 'sick'). An outright LIE - I called the recovery operative concerned after we had shared preliminary calls (so I had his telephone number). He was not sick at all - but was diverted elsewhere.
Made a complaint (and offered to share the circumstances) - which was rebutted in the most off-hand way. They are not interested in Customer feedback. They carried out a one-sided 'desktop' review - said I did not have a valid complaint - but invited me to make a Civil Claim if I wanted to go further. No reply sent to my follow up email - I was completely ignored. The most abysmal customer I have ever experienced. Out of curiosity, read some other reviews / complaints - which only goes to reinforce the motor breakdown cover (farmed out from 2Gether Insurance to 'Emergency Assist Ltd' to execute) is the subject of many complaints by other customers. My advice - if considering this company - GET YOUR COVER ELSEWHERE!!!!
--------
SO_ almost immediately after posting my previous poor review of this company, I received the 'standard' reply, so sorry to hear of your experience - please reach out to our team directly......Guess what? I emailed with a whole load more information - which was completely ignored. Don't waste your money dealing with this bunch of Clowns!!! Go elsewhere.

Good experience. Service lorry arrived promptly to take my vehicle my problem was dealt with.

Very quick response and helpful mechanic who attended and rectified the problem straight away.
Excellent

One of the worst customer service experiences I've had. I was given advice that didn't match the breakdown cover I'd paid for, leaving me to sort the problem out myself. Since then I've sent three emails over the last couple of weeks asking for an explanation and have received absolutely no response. I've also spent over half an hour on hold trying different departments without speaking to anyone.

Taking your money is easy. Supporting customers when they actually break down seems to be another matter. I won't be renewing and certainly wouldn't recommend them.

Couldn't fault it from initial contact to sorting out my car.
Emergency Assist. Take a bow

No hassle easy to deal with competitive prices

Awful company broke down with a punture in my motorhome only to be told I wasn't covered. It said on my policy that I was covered so don't use this company at any cost.

So easy to set up and the cheapest around 👊

Customer service is shocking, tried 4 times today to cancel renewal, each time I was left hanging on for over 20 minutes, still waiting on an answer from them.