Emerald Solar Reviews 

We had a great experience with Emerald Solar. From the initial meeting to installation, the turnaround was quick and well organised. Darren was particularly helpful throughout the process, taking the time to provide clear and thorough information so we fully understood how to get the most benefit from our solar system. He also followed up post installation to make sure everything was working well.

Excellent team and excellent customer service. Thank you London team.

Polite instal team. Cleaned up after themselves. Amazing and would recommend

All went well with our instal. We were a bit hesitant at first, but we had no issues. On the day of install, our the number of panels changed but this was communicated well by Alesia who explained and was very helpful.

Brilliant service, no pushy sales.
Darren explained the system and how to get the best out of it in simple terms and looks like he got the balance of panels to batteries just right for our needs!

From initial visit to having our system installed was just over a week, very pleased with that!

Thanks!

We were assisted by Miya from the customer services team. Although the issues we faced were not severe, she was entirely professional and nothing was too much trouble for her. She was extremely efficient in sorting out and resolving our concerns, for which we are very grateful. Great work, great team! I would definitely recommend them to others, as they delivered on all their promises.

I have had solar panels from this private company. Everything was installed. I have connected through my app. Hopefully everything will remain great

I have had a very positive experience with Emerald Solar through the ordering and installation of our solar panels and battery. Installation was quick and they kept to their promised timeframes. I've not had to request any maintenance yet so I can't speak to their customer service in that regard.

Although I left a favourable review for the install. Our system has required further support.
Initially the customer service and support was poor, no calls returned and seemingly little interest in fixing the problem.

More recently an individual customer relationship manager (Miya K) has taken ownership of the problem, providing regular updates, showing genuine resolve in fixing our issue.

Smooth install. Great team. Everything was explained they was easy to contact

Great solar system and the team was very polite…quick install

Excellent from start to finish - everyone I engaged with at the company were supportive and the product is of the highest quality

Emerald has been great and easy to connect with. They have sorted out all my issues I can’t thank them enough. I recommend emerald to all my friends & family!

Emerald Solar have been great, they have been easy to contact and sorted any issues and answered any questions quickly and efficiently

Great service!

We’re very happy with the service provided by the Emerald Solar team. A great first impression made by Graeme from the sales team led to us selecting the EcoFlow Power Ocean solar + battery option, which provided a solution to ensure that we had access to power, even in the event of a total grid outage.

We were pleased to see professional work from all parties involved, including subcontracted parties such as the scaffolding company chosen by them. Almost everything went according to plan and they were able to find quick solutions to a few practical problems that came along the way.

We’re also thankful to the 2 team members who put up the solar panels and set up the system, for their expertise and care in making sure the installation didn’t cause any damage to the house and surroundings.

Finally, thanks should also go out to the office team members, who ensured that we received the required paperwork/certifications in a timely manner, post installation.

Darren who are from the sales team of Emeral Solar introduced the solar systems that they can offer to us. He is very informative in his proposal and answer all the questions we had. Customer services team handled our request promoptly, shows patientce and delivered incredible services that I highly recommend.

We recently had a solar panel package fitted with Emerald Solar. We were Very impressed with the service from start to finish. An initial consultation was carried out with Darren who came to our house, discussing various alternatives for us. He was extremely informative and went through different costs and proposed savings.
We also had quotes from large national companies as eon and octopus. To be open Emerald were not the lowest price we had quoted for a package. However they were only slightly more and it gave us a couple more panels than other companies were offering. Plus they were the only company that physically came out with a face to face discussion on our needs. Darren was not pushy in anyway and we felt he was very knowledgeable. The larger national companies were either phone or web discussion the lead time was also into months in advance. With Emerald we could actually talk to people the fitting was carried out within two weeks of our decision to go ahead. The fitters were extremely helpful and got on with the job very professionally. The whole system was fitted in a day. The scaffolding company were a bit slow to contact us and remove the scaffolding which was taken down a week later, but this was not really a major issue for us.
We had some initial tech problems with linking the solar system to the downloaded control app, which was found out to be an internet link problem and took a bit of technical support to sort out. But again we had contact calls from Hinen tec support and a WhatsApp video call to go through the issues with us.
We feel Emerald being a local company and having the person to person contact all the way through the process and after support was a great choice and we are very happy.
We feel we can just give them a call with any questions and not have the issues of making a telephone call to a big supplier trying to have a conversation with an AI bot and going through a push button service to go around in circles.
We have been provided with all the correct documents to set up our SEG agreement with our energy supplier and are now happily looking at our app showing power generated from our system and energy going back to the grid giving us savings.
Thank you Emerald, and we are happy to recommend.

Choosing Emerald Solar was one of the best decisions I’ve made for my home!

From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the process. They walked me through my options without any pressure and made sure I understood how everything worked.

Installation was smooth, quick, and incredibly professional. Now that the system is up and running, my energy bills have dropped noticeably, and I feel great knowing I’m using clean energy. Highly recommend!

I can’t recommend Emerald Solar enough. From the initial consultation to installation and aftercare, everything was handled efficiently and with great attention to detail. The team were friendly, answered all my questions, and made the whole process stress-free. If you’re considering solar, this is the company to go with!

I had a great experience with the service received. It was an excellent job and amazing cuatomer service.