This is my 3rd experience receiving equipment from the EMDR Kit. I reached out regarding a defect in one of my pulsators. The team responded promptly and resolved the matter. This ensured that I was a... See more
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Review summary
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EMDR Kit is a true partner! They build great products, and provide excellent customer service. We have 30+ therapists trained in EMDR and they all use EMDR Kit equipment. All of our offices are full... See more
My docking station stopped working for my EMDR pulsators. I used the form on the app which was easy to use . Within a day EMDR sorted my issue sending me a new docking station free and free delivery.... See more
Company replied
Very impressed with this product so far (full wireless kit), plus it was delivered to me in New Zealand quicker than some local purchases. The app is very easy to use and has been reliable with the tw... See more
Company replied
Company details
Written by the company
At EMDR Kit, we are passionate about designing equipment for EMDR therapists to enhance their therapy sessions while minimizing physical strain. Our mission is to provide you with the most effective tools based on the latest EMDR research and insights. We offer both wireless and classic models to suit your needs. The classic model is operated with a controller, and both versions provide access to visual, tactile, and auditory stimuli when purchased as a complete set. For those who prefer specific stimuli, we also offer standalone pulsators and Light Tubes. At EMDR Kit, we take pride in manufacturing all our products in-house in the Netherlands. We focus on collaborating primarily with local businesses to source our parts, ensuring the highest quality and supporting our community. This commitment allows us to maintain the high standards you expect from our products. We understand that continuous research into EMDR techniques and their effectiveness is crucial. That's why we are dedicated to constantly improving our products to meet your evolving needs, ensuring our equipment incorporates the latest advancements in the field. Customer service is at the heart of what we do. We promise to respond to your inquiries within one business day and are determined to resolve any issues promptly and effectively. Visit our website at www.emdrkit.com for more information about our products. We look forward to supporting you in your important work as an EMDR therapist.
EMDR Kit, Everything you need as an EMDR therapist
Written by the company
- Fast and excellent customer service
- Do not hesitate to contact us. We are always happy to assist, whether you have a question about the EMDR Kit or have a product issue which we can help you with. We always respond within 24 hours.
- Shipping worldwide!
- We ship all over the world for fixed fees.
- Two years warranty
- We offer two years of warranty on our equipment.
- Safe payments
- We make sure payments on our websites are secure and safe. You can pay with creditcard or PayPal and other payment methods.
- 30 day trial period
- You can try out our equipment for 30 days after you have received it. If you do not like it, you can send it back and get a full refund.
Contact info
De Deimten 7, 9747AV, Groningen, Netherlands
- 0507502003
- info@emdrkit.com
- emdrkit.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick turnaround on my order
Quick turnaround on my order, arrived quickly
My clients are loving the new hand buzzers and they’re nicely designed!
5 January 2026
Reply from EMDR Kit
Hi Alice,
Amazing to hear that your clients are loving the new Pulsators! 😊 Thank you for sharing this kind review.
Team EMDR Kit
Reply from EMDR Kit
Thank you, Cheryle! :)
Great Product, Easy to Use, and great support!
Great Product and great support! I’ve gotten positive feedback from my clients and would highly recommend it to other EMDR clinicians.
2 January 2026
Reply from EMDR Kit
Wow, what a kind review!
Thank you Karen, we really appreaciate it! 🤩
Team EMDR Kit
SO NICE TO HAVE WIRELESS
SO NICE TO HAVE WIRELESS. CLIENTS LOVE THE SHAPE OF THE TAPPERS
2 January 2026
Reply from EMDR Kit
Thank you so much, Sarah! 🙂 We are really happy to hear that your clients like the new Pulsators.
Team EMDR Kit
Quick and uncomplicated Delivery of the…
Quick and uncomplicated Delivery of the Wireless EMDRkit and bag to switzerland. The light tube dies not produce a proper light point when using it for low frequent Stimulation. Some clients complainted the light trail to irritate during Stimulation. The support answered this ‚Feature‘ ist normal and I should rise frequency to get Tod of the problem, but rising the frequence means not to stick to the treatment protocol when stimulating ressources. The pulsators work well, but I did not check the headphones so far.
1 December 2025
Reply from EMDR Kit
Hallo Kerstin,
Vielen Dank für Ihre Bewertung! :)
Wenn die Geschwindigkeit der Lampe auf ein recht langsames Tempo eingestellt ist, kann das Licht tatsächlich flackern. Dies ist eine inhärente Eigenschaft der Technologie: Das menschliche Auge nimmt das Licht bei niedrigeren Geschwindigkeiten als flackernd wahr.
Die einzige Lösung besteht darin, eine höhere Geschwindigkeitseinstellung zu wählen, bis das Flackern nicht mehr wahrnehmbar ist. Dies kann bei jedem Menschen unterschiedlich sein, daher empfehlen wir Ihnen, auszuprobieren, was für Sie und Ihre Kunden am besten funktioniert!
Bitte beachten Sie auch, dass Sie für das EMDR-Kit ein 30-tägiges Rückgaberecht haben. Wenn Sie aufgrund dieser Eigenschaft zu dem Schluss kommen, dass die Lichtröhre für Sie nicht geeignet ist, können Sie sie gegen Erstattung des Kaufpreises zurückgeben.
Team EMDR Kit
Quality equipment and professional…
Quality equipment and professional company. Product arrived quickly.
30 December 2025
Reply from EMDR Kit
Thank you for this kind review Michelle! We really appreciate it. 🙂
Team EMDR Kit
So easy to order the item on the…
So easy to order the item on the website and fast delivery too.
31 December 2025
Reply from EMDR Kit
Thank you for sharing this review, Guy! We appreciate your feedback.
Team EMDR Kit
Absolutely love my EMDR kit
Absolutely love my EMDR kit. Easy to order and swift delivery. I ordered the classic kit & carry bag, great for transporting, keeping equipment organised & protected. The shipping cost bumped up the price, but worth the cost to purchase the equipment from a reputable company. Would definitely recommend buying from EMDR kit.
3 December 2025
Reply from EMDR Kit
Hi Vanessa,
Thank you for this kind review, we really appreciate it! 😊
The carrier bag is very useful if you need to transport the
set between different locations, but also to keep it protected in your office.
We are here to help, if you have any questions or need assistance in the future.
Team EMDR Kit
Reply from EMDR Kit
Hi Debbie,
Thank you for sharing this review. We are glad to hear that you love the Kit!
We are sorry if our pricing feels too high for you.
We stand behind the quality and value of our product and try to offer a fair price to everyone around the world.
Our equipment is produced here locally in the Netherlands, not somewhere abroad.
We are constantly improving our products and app with the help of EMDR therapists from all around the world to offer the most complete and highest quality EMDR equipment.
I hope that the quality of the Kit will prove this for you. :)
Team EMDR Kit
Wireless Pulsators and customer service
Purchasing the wireless pulsators was very easy and they came quickly and well packaged. I had an issue with one of the pulsators, it wouldn't "wake up" or charge, and emailed the company the week of Christmas and they quickly fixed my issue and sent me a brand new one without any hesitation. They even had it come to me during the week of New Years and right before New Years Eve. This sealed it for me and I will continue to do business with them and will be recommending them highly to other clinicians too.
29 December 2025
Reply from EMDR Kit
Hi Julie,
What an amazing and kind review! 🥰
Thank you for sharing your experience with us and the community.
We are really glad that your issue got resolved quickly and you could resume to the important work that you are doing for your clients!
Should you ever need any assistance in the future, just let us know! :)
Team EMDR Kit
Reply from EMDR Kit
Thank you Celine! :)
Team EMDR Kit
Reply from EMDR Kit
What a kind review! Thank you so muc, Carolin. 🙂
Team EMDR Kit
The tool helps a lot in the process of working with youths
The tool helps a lot in the process working with emdr.
Two points of constructive critisism:
-Sometimes (after putting on bluetoth) it doesn't work connecting and so it is not possible to use it. (But maybe it has to to do with the net).
-I couldnt find a description in which you are informed about the speed of every step of the 25. Maybe in a description it should stand, what speed is good for what kind of patients.
12 November 2025
Reply from EMDR Kit
Dear Felizitas,
Thank you for taking the time and sharing this review, we appreciate your input.
The Pulsators are operated via Bluetooth. There is no internet or WIFI connection necessary, only a stable Bluetooth connection and smartphone or tablet (iOS or Android) which is compatible with the EMDR Kit app.
We have also reached out to you via email to get this issue resolved.
Regarding the different speed options: It is true, currently we do not offer a guideline for the speed settings. This is perhaps something that we will consider in the future.
Thank you again for your review and looking forward to hearing from you!
Team EMDR Kit
Reply from EMDR Kit
That's amazing to hear, thank you Shannon! 😊
Team EMDR Kit
Great help trouble shooting purchase…
Great help trouble shooting purchase problems, helped to change the shipping address, delivery was fast!
22 December 2025
Reply from EMDR Kit
We are glad that we could help, Emily! 🙂
Thank you for taking the time for this review.
Team EMDR Kit
Great Product
I’ve ordered all of my EMDR tools from EMDR Kit and they’re great quality, with fast international shipping.
22 December 2025
Reply from EMDR Kit
Thank you for sharing this review Brianna! 🤩 Great to hear that your order has reached you in a timely manner and you are satisfied with the quality.
Just let us know if you ever need assistance, we are here to help!
Team EMDR Kit
Reply from EMDR Kit
Thank you KayLee, we really appreacite your feedback!
Team EMDR Kit
Fast service with attention to detail
Fast service with attention to detail. I received my order much quicker than I expected and I didn't have to deal with a lot of extra packing material. All of my equipment had already been carefully placed and organized in the case I ordered. The instructions were easy to follow and, while I have not had a chance to use the equimpment much, yet, the quality appears to be excellent.
19 December 2025
Reply from EMDR Kit
Thank you for your amazing review! We're excited for you to get started with your kit, so please let us know if we can help you get set up :)
Thank you for the quick delivery!!!
19 December 2025
Reply from EMDR Kit
You are most welcome, Debi! Thank you for your amazing review :) Let us know if we can help you get set up with your new set!
Faulty and severe lack of customer service support
My kit arrived with a faulty charging dock for the pulsators, and unfortunately I tried a number of other charging cables to see if I could resolve the issue myself. Because they must know this issue, they asked me to send a photo of every cable I tried, and one of them was a different voltage than what it comes with. They claim I broke the dock, when it arrived completely non-functioning, and made me pay for a replacement plus the shipping when it was not my fault. What do you do when you’re already so far in cost-wise for the kit? I was trapped and would not purchase again, I’d go with another brand. I do not recommend this company at all.
18 December 2025
Reply from EMDR Kit
Thank you for sharing your experience, we understand your disappointment!
Unfortunately, attempting to attach a charger of more than 12V only once will destroy the inside of our equipment beyond repair. This is not covered under warranty and there is not much we can do.
Despite this, we have tried to resolve the issue as best as we can by offering a replacement at a reduced price. We've also upgraded your shipment to express shipping so you could resume the important work that you do as fast as possible.
While we recognize this does not take away your disappointment of the situation, we stand behind the service we delivered and trust the replacement will continue to serve you well. If anything happens that requires our assistance in the future, we are here to help!
Team EMDR Kit
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