Very helpful and knowledgeable. His way of insisting on “we’ll do it now so you don’t have to worry about it in the future” and made sure to follow the steps in activating the account.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Embark was smooth and easy. I didn't feel overwhelmed at any point in the application. Erika, the person who guided me through was a very kind lady. She was clear, concise and patie... See more
Company replied
10/10 , the representative that helped me open my account (when I had issues with verifying my ID) was the best I could have ever asked for! Extremely knowledgeable and very easy to talk to and under... See more
Company replied
I opened RESP account for my kids with Embark, and the experience has been good so far. The online setup was quick and easy, and everything went as promised. I especially appreciated Ruman Manchanda... See more
Company replied
Company details
Written by the company
Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.
Contact info
50 Burnhamthorpe Road West, Suite 1000, L5B 4A5, Mississauga, Canada
- 1-800-363-7377
- contact@embark.ca
- embark.ca
4.0
Great
638 reviews
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The kind man listened and was very…
The kind man listened and was very patient with me...You should have more people like him...he emailed me what I needed and so I could understand it...please thank him for me
Judy
9 October 2026
Reply from Embark
Hello Judy Spiegel, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Embark.
The expert who helped me to understand…
The expert who helped me to understand Embark and to fill the form is realy dedicated, friendly and convincing.
9 October 2026
Reply from Embark
Hello Esayas Asmelash Biru, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Embark.
Professional and smooth.
Very professional team and online tools are easy to use. My journey with embark was very smooth and easy. Thank you Embark team.
8 October 2026
Reply from Embark
Hello Asma Ishaq, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
I was initially in contract with… embark
I was initially in contract with Knowledge First. After over a decade of agreements paid up, and no grandchildren needing the accounts I decided to transfer my accounts to my RRSPs. This is where the difficulty begins. Contacting Embark, finally receiving the necessary forms and sorting things out. I have been unable to access my account and I find the 3 forms to transfer funds to my RRSPs acct. difficult to understand. I am awaiting information to access my account. It has been a long and frustrating process.
6 October 2026
Reply from Embark
Hello Robin Lee Chamney, Thank you for taking the time to speak with us today. Our apologies for the experience you have had with our company. At Embark Student Corp, we strive to provide professional and efficient service to all our customers and take all feedback very seriously. Your issue has been resolved.
Hard to judge when didn't use app
1 October 2026
Unprompted review
Reply from Embark
Hello Steven Kelm, Thank you for your feedback. It is greatly appreciated.
The lady I talked to today was very…helpful and patient with my concerns
The lady I talked to today was very helpful and patient with me as I was lost as to what to do with these accounts which we have for our two girls. She was appreciated very much.
25 September 2026
Reply from Embark
Hello Myra Stewart, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our Customer Success Agent.
Reply from Embark
Hello A Lopez, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our Customer Success Agent.
Reply from Embark
Hello Janet, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Embark Student Corp.
Always great customer help.Highly…
Always great customer help.Highly recommended!
Easy to navigate.
16 September 2026
Reply from Embark
Hello Diana Elena Farcas, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Reply from Embark
Hello Maheswary Kandakumar, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Sati was super helpful and patient
Sati was super helpful and patient. He did a great job
15 September 2026
Reply from Embark
Hello Nikola Walker-Kobly, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with Sati.
Very helpful and knowledgeable
Very helpful and knowledgeable. His way of insisting on “we’ll do it now so you don’t have to worry about it in the future” and made sure to follow the steps in activating the account.
15 September 2026
Reply from Embark
Hello Eda, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our Customer Success Agent.
No Internal Coordination
No Internal Coordination ; September 2026 There is appears to be little to no internal coordination in processing requests. I sent an EAP request to what I was later told was the incorrect email address. Yet someone from that “incorrect email address” had responded and stated the form was not readable. The next working day I got another email stating a void cheque was received but there was no other documentation to go with it. I’d sent the void cheque to the same “incorrect” email. When I called about this I was told to submit the forms all over again to the “correct email address”. Embark already had all the forms. Why did I have to re-submit ? 2) the automated response when I call the 1-800 “help” line is totally useless. It asks to select a # for the area you are calling about. No matter what I press the response is always “I’m sorry I did not get your response so will connect you to an agent”. I have since learned to not say or press anything and very quickly the automated person says it will put me through to an agent. 3) My husband passed 18 years ago and even though the account was changed to reflect the “Estate” of I still get an automated “reminder” online that I need to get the co-contributor’s signature. That is insensitive. All this leads me to believe there is little to no coordination or communication within Embark, and that online information is not maintained.
14 September 2026
Reply from Embark
Hello Susan D, thank you for your feedback. We are genuinely sorry to hear that your experience with Embark has been frustrating and did not meet your expectations.
We understand how important your child's education savings are and we are disappointed to learn that you felt unsupported.
We value our customers' opinions and would like to thank you for bringing this to our attention. It will allow us to resolve any problems that occur and help us to improve our services.
We would love to connect with you and assist you with resolving any outstanding issues. A specialist will reach out to you within the next 24 to 48 business hours.
Thank you, we appreciate the feedback for our company.
Reply from Embark
Hello Kugapriya Jeyakumar, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Exceptional Customer Service
Our child's RESP was transferred to Embark from another institution several years ago, and we've enjoyed exceptional customer service and proactive fund management ever since. The web interface is intuitive, and all information can be viewed easily. We recommend Embark without hesitation.
11 September 2026
Reply from Embark
Hello Rod, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Reply from Embark
Hello Roxanne, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Embark - Stay away.
Stay away.. these people will lie to your face.. They will charge an Enrolment fee ($100 per unit!) that will eat half of benefits, and if you complaint about it, they will also lie to you by telling you that they will reimburse them to you at maturity (which used to be the norm) but with all name changes and new prospects they dropped the reimbursement part (former names: Knowledge First Financial / Heritage Education Funds / USC). In Quebec a class action proceeding was won (Wang v. Heritage Education Funds Inc., Knowledge First Financial Inc., et al., Quebec Superior Court File No. 500-06-000932-182) and they had to refund the enrolment fees.. why not in Ontario or the rest of Canada?
9 July 2026
Unprompted review
Reply from Embark
Hello Not A Happy Customer, thank you for your feedback. we are genuinely sorry to hear that your experience with Embark has been frustrating and did not meet your expectations.
Our fees are carefully explained, and they’re prominently displayed in the plan’s prospectus as well as on our Statement of Accounts, which is fully aligned with regulatory requirements.
The vote processes that took place between both companies (Heritage and Embark (formerly Knowledge First Financial) were inspected and analyzed by external parties to before any of the options could be launched or proposed to our clients. The outside parties include outside legal counsel, an Independent Review Committee, a review by the Ontario Securities Commission, a third-party accounting and actuarial firm to assess the fairness of the asset transfer and of course, our Independent Board of Directors. The vote allowed the customers have a say in the proposed changes.
If you wish to file a formal complaint, you may do so here: https://www.embark.ca/make-a-complaint. Your feedback is very important to us..
Advisor answer all my inquiry very well
9 September 2026
Reply from Embark
Hello Marlea Ramos, thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
The overall onboarding experience and…
The overall onboarding experience and well detailed explanation was top notch
9 September 2026
Reply from Embark
Hello Onyinyechi Nwodo, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company.
Staff was knowledgeable to answer…
Staff was knowledgeable to answer questions but wasn’t able to help me with my funds withdrawal I was told to do it online
8 September 2026
Reply from Embark
Hello Jaspreet Takhar, Thank you so much for your feedback! It is truly appreciated, and we are so glad to hear that you had such a positive experience with our company. We encourage our customers to apply online because it gets reviewed by our Operations Department. They will respond to you if there are any error or require any additional information. Online is also faster than paper. It can take 2-3 business days for the online process, versus 5-7 business days for the manual process. If you have any issues with the online withdrawal process, please give us a call or connect with us via chat and we would be happy to assist you further. Thank you.
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