Absolutely shocking service. I clicked to submit the order and immediately realised there was an error with it (my fault). There is no option to cancel the order so I had to send an email and I al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m located in Texas and I received 2 king size pillows in 3 days. They came with zero smell and came as advertised. Memory foam usually has a smell but these don’t. The pillows such as height are a... See more
Very easy to order. I found the measurements weren't accurate to what I measured, but not terribly important for a pillow. Exceptional comfort and greatly relieving to my neck. I'm a side sleeper and... See more
I bought a pillow for my husband, and it just wasn’t a good fit for his build (wasn’t tall enough and made his neck sore). Since it was expensive, I requested a return, and no questions asked they ag... See more
Company details
Written by the company
Better sleep creates better days ahead. In a world full of daydreamers and night owls Elviros has created a sleep experience that will get you to snooze. Elviros' goal is to continue to lead in the home and bedding industry while providing you with product ranges that are best suited for your sleep experience. As Elviros continue to innovate and impact our community of sleepers it’s our commitment to helping people feel good, sleep better, and live vicariously through our progressive comfort.
Contact info
FLAT/RM 7022 BLK D 7/F TAK WING INDUSTRY BULD 3 TSUN WEN ROAD, HONGKONG, NT, Hong Kong
- +1(551)-587-0912
- info@elviros.com
- elviros.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i bought a pillow and it seems to be…
i bought a pillow and it seems to be working well
The adjustable firmness pillow is very…
The adjustable firmness pillow is very helpful in easing my neck pains and tightness. The sitting pillows the I ordered is amazingly helpful for my low back pain.
The product did not work the way it was…
The product did not work the way it was designed.
A great night’s sleep
The first pillow arrived pre-opened but they were very quick to replace it. My hubby and I both enjoy them. I particularly attest that I sleep better on this pillow. It is hard to find a small pillow for my small neck/head. They’re either are too big and cause discomfort or too small and don’t offer support. This one is just right!
Customer service was exemplary and…
Customer service was exemplary and extremely helpful. The product is very well made and does what it advertises. I would definitely buy from them again.
Customer service was excellent
Customer service was excellent. I realized after attempting to sleep with their pillow that it was never going to be comfortable enough for me to use.
I emailed Elviros about my issue and they refunded my payment and also said I could keep the pillow. I will ask my kids if they want to give it a tryout.
The product speaks for itself
The product speaks for itself. I've never felt so refreshed in the morning waking up. It makes all the difference in the world. Worth every penny
This pillow is easily the most…
This pillow is easily the most comfortable thing I have ever slept on!
The pillow and compnay were awesome I…
The pillow and compnay were awesome I needed more of a neck roll to help with my pain issues they were able to refund me my money and didn't require me to send back the pillow
I love the zones of support and firm…
I love the zones of support and firm and “giving “ topper. My hip joint pain and stiff back are improving daily. Also the price was very reasonable
Great Customer Service
What I appreciated most about Elviros was there commitment to good customer service. They have great communication, and transparency about their company policies. I contacted them regarding a return of two pillows, and they accommodated me with the next size up at no additional charge. My only issue is the new pillow is too firm for me. I still have one not opened that I might return. Thank you
The cervical pillow is hands down the…
The cervical pillow is hands down the best I have found over at least ten years. I feel more refreshed in the morning and have since bought one for my sister and husband. I highly recommend the cervical pillow for pain relief.
The pillows were received in a timely…
The pillows were received in a timely manner. I thought it might take a while to get used to the pillow but by the second night I was loving it.
Ver well made
The Elviros pillows are made of very excellent material. Prompt shipping and top notch customer service.
Pain Free Morning…At Last!
Over the years I have purchased multiple pillows in search for a comfortable night sleep and a Morning with no neck, back and shoulder pain, well I have finally found the perfect pillow! The pillow arrived quickly and “ready to use”, no need to let it air-out or fully form. Since I had never had a pillow of this sort, I had to contact customer service with a few questions and I must say, it was the best customer service experience I’ve had in years!
I am getting a much more restful nights…
I am getting a much more restful nights sleep since using this pillow. Neck not as sore when I wake up.I was not sure about it but it is amazingly comfortable!
Outstanding customer service
I purchased an Elviros pillow years ago after a compression fracture in my neck and found it very helpful. Recently due to increased neck problems, I ordered an additional, different pillow. Unfortunately, it did not solve my problem and I requested a refund. Customer service was truly exemplary in addressing my concerns and immediately gave me a full refund. I give both the company and particularly customer service high marks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






