Elviros Reviews 163

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Absolutely shocking service. I clicked to submit the order and immediately realised there was an error with it (my fault). There is no option to cancel the order so I had to send an email and I al... See more

Rated 5 out of 5 stars

I’m located in Texas and I received 2 king size pillows in 3 days. They came with zero smell and came as advertised. Memory foam usually has a smell but these don’t. The pillows such as height are a... See more

Rated 5 out of 5 stars

Very easy to order. I found the measurements weren't accurate to what I measured, but not terribly important for a pillow. Exceptional comfort and greatly relieving to my neck. I'm a side sleeper and... See more

Rated 4 out of 5 stars

I bought a pillow for my husband, and it just wasn’t a good fit for his build (wasn’t tall enough and made his neck sore). Since it was expensive, I requested a return, and no questions asked they ag... See more

Company details

  1. Bedding Store

Written by the company

Better sleep creates better days ahead. In a world full of daydreamers and night owls Elviros has created a sleep experience that will get you to snooze. Elviros' goal is to continue to lead in the home and bedding industry while providing you with product ranges that are best suited for your sleep experience. As Elviros continue to innovate and impact our community of sleepers it’s our commitment to helping people feel good, sleep better, and live vicariously through our progressive comfort.


Contact info

3.6

Average

TrustScore 3.5 out of 5

163 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

A great night’s sleep

The first pillow arrived pre-opened but they were very quick to replace it. My hubby and I both enjoy them. I particularly attest that I sleep better on this pillow. It is hard to find a small pillow for my small neck/head. They’re either are too big and cause discomfort or too small and don’t offer support. This one is just right!

26 October 2023
Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent. I realized after attempting to sleep with their pillow that it was never going to be comfortable enough for me to use.
I emailed Elviros about my issue and they refunded my payment and also said I could keep the pillow. I will ask my kids if they want to give it a tryout.

17 October 2023
Unprompted review
Rated 2 out of 5 stars
Elviros logo

Reply from Elviros

Dear customer,
We sincerely apologize for the inconvenience you've experienced with our product. Please allow us the opportunity to make it right. Our team will be reaching out to you shortly via info@elviros.com to find a satisfactory solution. Thank you for your patience and understanding.
Best regards,
Elviros Team

Rated 5 out of 5 stars

Great Customer Service

What I appreciated most about Elviros was there commitment to good customer service. They have great communication, and transparency about their company policies. I contacted them regarding a return of two pillows, and they accommodated me with the next size up at no additional charge. My only issue is the new pillow is too firm for me. I still have one not opened that I might return. Thank you

23 August 2023
Rated 5 out of 5 stars

The cervical pillow is hands down the…

The cervical pillow is hands down the best I have found over at least ten years. I feel more refreshed in the morning and have since bought one for my sister and husband. I highly recommend the cervical pillow for pain relief.

7 September 2023
Rated 4 out of 5 stars

Pain Free Morning…At Last!

Over the years I have purchased multiple pillows in search for a comfortable night sleep and a Morning with no neck, back and shoulder pain, well I have finally found the perfect pillow! The pillow arrived quickly and “ready to use”, no need to let it air-out or fully form. Since I had never had a pillow of this sort, I had to contact customer service with a few questions and I must say, it was the best customer service experience I’ve had in years!

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I purchased an Elviros pillow years ago after a compression fracture in my neck and found it very helpful. Recently due to increased neck problems, I ordered an additional, different pillow. Unfortunately, it did not solve my problem and I requested a refund. Customer service was truly exemplary in addressing my concerns and immediately gave me a full refund. I give both the company and particularly customer service high marks.

14 August 2023
Unprompted review

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