Intersport Elverys Reviews 

Great value and fast delivery

Reserve online service really great
Lovely knowledgeable staff that helped with in store try on.
On of the strongest range of trainers n running shoes.

Quick delivery, needed exchange and no issues in store with this request. Friendly staff

I got 3 jerseys and were shipped in different packages and received a week apart. I got charged duty on both packages then so don’t understand why they couldn’t have been shipped the one time.

The staff were lovely and very helpful and accommodating .

Ordered Royal Blue guard stays. Received Navy instead. This has happened to a previous customer. The order was also very late arriving to the store. It was ordered on a Monday but it's still hadn't arrived by Thursday. I had to contact customer support in order to get it moving. I also emailed customer service regarding the incorrect colour. Have heard nothing back. Clearly in no rush to respond.
Disappointing.

I understand that Elverys has a policy that personalised items cannot be returned or exchanged. However, I was disappointed by the lack of flexibility when I contacted customer service about an unused jersey that I had ordered in the wrong size. I was simply asking whether it could be exchanged for the correct size and was willing to cover any reasonable additional personalisation costs.

What I found particularly disappointing was the customer service escalation process. When I asked to speak to a manager about my situation, I was told this wasn't possible. I subsequently asked again for the matter to be escalated, but I still wasn't given the opportunity to speak directly with a manager. I was later told by customer service that they had spoken to senior people within the business, but I never had the opportunity to discuss my situation directly with someone senior.

Regardless of the final decision, I think customers should have a clear way of escalating a complaint and, where requested, be given the opportunity to speak directly with someone responsible for handling escalated complaints. Being repeatedly refused that opportunity left me feeling that my concerns weren't being properly heard.

I also think Elverys could make the no-return policy for personalised items much more prominent during the purchasing process, particularly when selecting the size and adding personalisation, so customers are absolutely clear about the consequences before completing their purchase.

Fantastic service and prompt delivery thanks

I needed help getting an item the staff member was quick to help and also very polite.

top delivery abroad. Well packaged.

Fast delivery.

Great web page easy to order and delighted with my purchase

Very happy with the service offered in-store.

Fast delivery and good prices

Very very disappointed with the light material of the mayo retro white jersey which I ordered online. It’s more like a T-shirt than a regular jersey. Better quality material should be used especially as it was ordered for the ball Ireland victory.

Trying to return something i bought online to the shop is painful. I needed to try and find the order email from the day i purchased my order. The invoice that send in the package wasn't good enough. I've never seen this before in any other store. I probably won't ever order from them again its not worth the hassle.

The shoes I bought are a perfect fit, very comfortable and were reduced in price.

Excellent customer service
Great product range
Website easy to navigate