El Monte RV - Los Angeles Reviews 90

I am grateful for the wonderful experience I had.
However, because I was handed the wrong car key by your company, I wasted time and fuel returning the key to the nearest branch office. I hope you will improve your management processes to ensure better service in the future.

quick pick-up, quick drop-off.

Our first RV adventure in California park's, awesome, I recommend el monte, nice cars, nice people and very good service in front desc and delivery

It was a great experience we loved it the only thing is the restroom was very small but other then that we will be back next year

A bit too automated for a first time renter and delays in assisting with providing our own insurance

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different model that had far less kitchen storage and counter space and the passenger seat did not recline at all which was uncomfortable. Also the unit had a smoke odor that we did not notice until
later in the day. Once we got underway we began to notice the smell and it was too late to turn back. Also the gentlemen Jesse who did our instruction tour was extremely rude and unhelpful. He seemed annoyed when I asked questions and was in a rush to get our tour over with. He provided terrible service. Also the potable water hose leaked so I could not leave it hooked up and had to keep refilling the freshwater tank. Additionally the sensors that show the tank levels were not working properly. These are several very easily resolved issues that we hope will be addressed in the future.

The staff was wonderful, especially Emmanuel. He was incredibly knowledgeable, friendly, and helpful throughout the entire rental process. He took the time to answer my questions and made sure I felt comfortable before leaving, which was greatly appreciated.

Unfortunately, the condition and cleanliness of the RV significantly impacted our experience and is the reason for the 3-star rating. Upon pickup, the main mattress was filthy and should have been replaced long ago. It was also extremely worn out, flat, and uncomfortable. The overall cleanliness of the RV was poor. The floors, appliances, and interior surfaces were not adequately cleaned, and it was evident that a thorough deep cleaning had not been performed in quite some time.

What was most concerning was the amount of dust throughout the vehicle. The upper bunk above the cab and the back of the mounted TV were completely covered in thick dust. The accumulation was so significant that it appeared those areas had not been cleaned in a very long time. My family and I are allergic to dust, and it made us uncomfortable throughout the trip. My son even needed to use his inhaler due to the dust exposure.

We ultimately had to spend part of our Yosemite camping trip deep-cleaning the RV ourselves so that we could comfortably stay in it.

While I did not have an opportunity to discuss these concerns with staff at drop-off due to time constraints, I felt it was important to provide honest feedback regarding the condition of the RV.

The customer service was excellent, but the cleanliness and maintenance of the RV need significant improvement. With better attention to cleaning and upkeep, the overall experience would have been much better.

clean RV. Easy pick up and drop off

very expensive rental fee. nice staff on sight. very poor pick up time wasting full day of rent. compare pricing before you choose this agency.

Customer service line was always responsive. Answered all my questions, even when traveling .

We had a great time and the service was perfect!

We rented a RV for a family trip & El Monte RV made it so easy to schedule a rental & drop off. The staff is very helpful & detailed on getting you started on your trip to the drop off. You guys are amazing!! Thank you

Booked through independent site however service was seamless, communication easy, friendly, helpful, supportive.

First-time driving an RV was a lot of fun and not as difficult as I expected. The staff was extremely helpful and friendly during pickup, making the whole process smooth. The RV itself was clean and well-maintained, and the return process was quick and easy. Overall, a great experience, I would definitely recommend it!

Amazing days I have , full equipped and pretty new

Always a good experience renting at El Monte RV.

We've rented every year for the last 5-6 from El Monte and this was probably the easiest, most seamless, and best year. From checkout to return and our use of the RV in between, we were pleased with all aspects. The RV worked as needed with nice upgrades to the interior space and easy to understand power systems. We'll continue to rent from El Monte in the future.

RV pickup was easy, we decided to extend a day and was able to call and modify our reservation mid-trip. RV was clean and new (less than 2 years old) we considered private rentals before using El Monte. Going thru a company was better than private and the whole process was as easy as renting a car.