There was an issue with are our RV when we went to pick up. However the manager was open and honest about it (the slideout wasn’t working) and helped by moving us into a different model. In additio... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
There was an issue with are our RV when we went to pick up. However the manager was open and honest about it (the slideout wasn’t working) and helped by moving us into a different model. In additio... See more
Company replied
The Vegas facility needs an uplift. It looks and feels like 3rd world experience. Embarrassing for a 1st world country servicing tourists. Check in was quick for us but so many international visitors... See more
Company replied
Excellent experience from Start to finish. Scott who is based in Australia called to discuss some details and also recommended RV app KOA, which we used for several nights. The pick up went smoothly a... See more
Company replied
Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to... See more
Company replied
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Written by the company

3800 Boulder Hwy, 89121, Las Vegas, NV, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like RV from El Monte, smart process to check in check out, good kitchen and Sleeping room equipment

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
The RV was 9 month young! Everything is working! El Monte is my partner to rent an RV! I do it 4 times ago last years.
The staff is so friendly everyone give you the time you need !

Reply from El Monte RV - Las Vegas
The RV was mostly fine.
The refrigerator drawers were broken and the ceiling fan didn't work and the water hose we were given leaked and had to buy a replacement.
Otherwise the unit was in good shape, and was clean.
Walk thru at the store was unclear on how gray and black water worked. Hose dumped all over me when removing the cap at first dump site, so I figured it out with wet shoes.
Walk thru on stove and heater was minimal and lots of fumbling to get it to work. Was told some switches on the access panel 'don't do anything' but they do...

Reply from El Monte RV - Las Vegas
It was well appointed but the bathroom was very small. It drove very well and easy. The handover was not very thorough. It was someone who was just learning I think. The second drawer broke as the magnet was faulty when we got the van. Of course there was normal wear and tear on the van. The mattresses and bed was very comfortable. It was nice to pick up left over stuff from other campers.

Reply from El Monte RV - Las Vegas
Everything was great from pickup to drop off!
The only thing I wish was that I got more instructions on the awning and when not to use it.

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
They never responded to my complaint and cheated me out of my deposit

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
At the rental center the staff was very helpful for the pick up and drop off they made that process very seamless

Reply from El Monte RV - Las Vegas
It was a great trip. Don't get me wrong. It's was 2+ week in a Class B motor home (Sprinter Van) that had troubles and I think the company is stepping back from them. They worked with us on the issues and as a company things worked out OK. But I think that if they are going to do something it should be "all in", not a "kinda in" which was this experience. Would use them again. It was a fun trip!

Reply from El Monte RV - Las Vegas
First time driving rv. Staff was helpful showing us around the RV and answered any questions in SLC. Staff in LV were really nice and welcoming. They were able to quickly check us out. Leaving plenty of time to catch a flight.

Reply from El Monte RV - Las Vegas
I’ve rented road bear a few times already and every single time great customer service and really are considerate, greatest prices as well.
10/10

Reply from El Monte RV - Las Vegas
Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to suit different needs.
The staff was warm, professional, and genuinely helpful. What really stood out was how fast their support team responded whenever we reached out — absolutely top-notch service.
The only downside was a generator that wasn’t functioning during our trip, which caused an inconvenience.
We’ll definitely be back and will keep recommending El Monte RV to friends and family.

Reply from El Monte RV - Las Vegas
Check in/ check out was quick and easy. The staff were friendly and thorough.

Reply from El Monte RV - Las Vegas
We had a wonderfull time with the El Monte (Road Bear) RV. One way from Vegas to Denver in May. No negative comments on the RV and staff frienliness at all. It was all great!!

Reply from El Monte RV - Las Vegas
Staff remembered me and was very helpful throughout the whole process.

Reply from El Monte RV - Las Vegas
When I was checking in, one of the service members helping had a bit of attitude because I forgot to bring my physical card. She made it sound like I would lose my whole RV reservation since I didn’t have the card. Everything worked out in the end and she was able to use my friends physical card but the beginning attitude was uncalled for and it felt like she was treating us like children in the end. When we checked out the RV we had a different service member and she was stellar. Very accommodating and made sure we were taken care of.

Reply from El Monte RV - Las Vegas
It was our first time renting an RV and we were very nervous about all the logistics. El Monte made the whole process so easy and so smooth. Their booking packet gave us all the tips and tricks. The instructional video was extremely helpful on the road whenever we needed to verify anything. The RV was in pristine condition. The unlimited generator usage was amazing. Any time I had questions during booking, the helpline was timely and helpful. Would book again!!

Reply from El Monte RV - Las Vegas
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.