Order form was difficult to navigate as it said you could choose the fabrics and colours later but there was no ability (from what I could see) to follow it up. I then got a delivery date notification... See more
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Review summary
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Had problem with fabric out of stock,that was fine i just picked nother one.i brought ottoman bed base .its so well made excellent workman ship. Delivery company was great kept me up dated ,The two... See more
Fantastic experience, product is incredibly good (king sized mattress) and the team at Elliot beds have been delightful to deal with every step of the way. Even with a follow up a couple weeks later t... See more
Having found Elliott Beds through facebook.com, I chose the most suitable mattress from the online shop. The reviews were 2nd to none,very competitively priced.The order was made. And communication a... See more
Company details
- Bed Shop
- also in
- Bedding Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Furniture Store
- Mattress Store
Written by the company
At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online. We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple. Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information. For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!
Contact info
3B, Caldervale Business Park, Huddersfield Road, WF13 3JW, Wakefield, United Kingdom
- 0800 124 4846
- hello@elliotsbeds.co.uk
- elliotsbeds.co.uk
4.0
Great
446 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 48 hours
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The delivery was just as stated
The delivery was just as stated. The price and quality was excellent.
7 January 2026
Great quality super fast delivery and…
Great quality super fast delivery and the best price
6 January 2026
I'm over the moon with the experience…
I'm over the moon with the experience with Elliott's beds good customer service and a very speedy delivery the bed is gorgeous and very good quality
29 December 2025
Great customer service and quality
Great customer service, chose swatches before ordering. Took a while to receive order as I appreciate it is handmade, but worth it. Fantastic quality.
30 September 2025
Excellent customer service fast…
Excellent customer service fast delivery beautiful quality extremely pleased !
2 December 2025
Very professional, I like that what’s written on the tin you actually get.
Very professional and reliable.
15 December 2025
Outstanding customer service and…
Outstanding customer service and delivery service went out of their way and so helpful. Definitely highly recommend
20 December 2025
Unprompted review
What a great mattress
What a great mattress, didnt expect much for the money as I have always bought millbrooks, but I am very surprised that this is just as good for a quarter of the price. Was worried it wouldnt turn up as there wasn't much correspondence but when I contact customer support they have been great and put my mind at ease. Will be buying from them again
20 December 2025
Unprompted review
Good quality and delivered on time
9 December 2025
Decent quality, good value, prompt delivery
Surprisingly good quality considering we went for one of the cheapest options. Good, solidly built, and well protected for delivery, which was very prompt.
Special mention for the delivery company they use. Excellent comms, very easy to reschedule if date not convenient, and then super-friendly and helpful delivery men.
All in all a very good experience. Recommended.
9 December 2025
Fab service…
I asked for early delivery as i had guests coming. The website says 10 working days but after my whatsapp request my matress arrived by 8 working days and guests love the matress. Great customer service a d very comfortable mattress
2 December 2025
The headboard we ordered
The headboard we ordered, arrived on given date, we were kept informed what time it would be delivered, it was well packed. The headboard itself is beautiful. I would certainly order of Elliots Beds again.
2 December 2025
Delivered and built in room of choice
Delivered and built in room of choice. Great service.
17 November 2025
Reply from Elliots Beds
Thank you very much for taking the time to leave us a review.
We’re delighted to hear that your bed was delivered and assembled in your chosen room smoothly and that you were pleased with the service provided.
If there’s anything else we can help you with, please feel free to contact us.
Thank you.
Customer Care Team @ Elliots Beds.
Amazing service, quality and value!
Really superb service from Adam and the team at Elliots Beds! I had a particular bed in mind that I wanted and searched high and low for it. Elliots have a great selection of luxury looking beds that come at a fraction of the price of big brand retailers. Adam called me to double check the specification after I ordered it, and they were also able to customise the mattress for me. It was delivery really quickly, which is amazing considering everything is made to order. The bed is so amazingly comfortble, with heaps of storage underneath. Really happy that I have a luxurious bed that is great value too.
24 November 2025
Reply from Elliots Beds
Thank you so much for taking the time to share such a detailed review.
We’re thrilled to hear that Adam and the team were able to help you find exactly the bed you had in mind, and that our range, pricing, and customisation options stood out after your search. It’s great to know the mattress customisation worked well for you and that everything, from specification checks to the quick delivery, met your expectations.
We’re especially pleased that you’re finding the bed so comfortable and that the additional storage is proving useful, all while feeling luxurious and great value.
If you ever need anything else, we’re always here to help.
Thank you.
Customer Care Team @ Elliots Beds.
Tried to order a sample of two colours…
Tried to order a sample of two colours but their web site didn’t work. They have sent me the wrong colours. When I asked for the correct colour samples to be sent they have ignored me. I wouldn’t recommend based on the web site not working properly and their communication. They also charged me for the incorrect samples!
10th dec 2025 edit after company’s response below.
They did not email me saying they would send the correct colours. In fact they ignored my email. They only contacted me after I left a bad review. This is based on my experience with this company. They then messaged me asking to take the review down. They did not order me the correct colour samples. They did offer me a discount, but after this experience I would steer well clear of them. Won’t be buying.
26 November 2025
Reply from Elliots Beds
Thank you for your feedback, and I am very sorry for the inconvenience you have experienced.
We have reviewed your order and our correspondence in detail. As per your order confirmation email, which was sent to you at the time of ordering, the same fabric/colour was selected twice. These are the two samples that were then correctly dispatched to you in line with that order.
In response to your messages, we did reply asking you to confirm the correct fabric colours you were hoping to receive so that we could send out the additional samples. We also refunded the full 50p charged for the two original samples, and we have confirmed in email that we are happy to offer you a discount on any future bed order as a gesture of goodwill.
We truly regret that your experience with the sample ordering process has led to a 1-star review, particularly as the items sent matched the details on the order. Had we been made aware earlier that different colours were required, we would gladly have sent the extra samples out free of charge.
Customer reviews are very important to us, as they help other customers see the full picture of our service. If you would like us to resend any specific fabric colours or discuss this further, please contact our customer care team and we will be more than happy to help.
Thank you.
Customer Care Team @ Elliots Beds.
Amazing bed and service
Amazing bed and service. Had an issue with the address which was resolved. They gave me a 15% discount as I'd not added a discount on my cart which I wasn't of when ordering. A nice service and money back.
24 November 2025
Reply from Elliots Beds
Thank you for taking the time to share your feedback.
We are very pleased to hear that you are happy with your new bed and the service you received. I am glad our team were able to quickly resolve the address issue for you and ensure your 15% discount was honoured, even after your order was placed.
If you need any further assistance in the future, please do not hesitate to contact us.
Thank you.
Customer Care Team @ Elliots Beds.
I request firm mattress they send extra…
I request firm mattress they send extra hard mattress.
10 November 2025
Reply from Elliots Beds
Thank you for taking the time to leave your feedback. We’re sorry to hear that the mattress feels firmer than you expected.
For clarity, every mattress on our website includes a firmness rating to help customers choose the correct comfort level. In addition to this, you also contacted us directly and left the following note with your order:
“I need firm mattress. One of your customer assistants, Adam, told me you can make one for me. Please send me firm mattress with same specification. If you can’t send firm mattress then I do not wish to purchase medium-firm.”
As you can see, you specifically informed us that you did not want a medium–firm mattress, so we created a firm mattress for you exactly as requested. We offer three comfort options: soft, medium, and firm — we do not offer “extra firm,” as mentioned in your review.
We’re also disappointed to see a 1-star review without any contact to our customer service team beforehand. We are always happy to help and would have gladly discussed your concerns to find a solution.
If you would like us to look into this further or explore possible options, please contact our customer care team — we’re here to help.
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