James & Ella Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great dog food, even greater customer service

Great dog food, my dog was a very fussy eater and now finishes almost every meal.
When transitioning from her old food to J&E she'd pick out all the J&E and just eat that.
Transition has gone smoothly (previous attempts with different brands have not agreed with my dogs sensitive tummy) but J&E has been great. Customer service have emailed, asked if i needed support with a Zoom call and called me since my subscription started to check in and see if I have any questions- a small team but they really do pride themselves on great customer experience. Easy adjustable subscription service so we don't have to remember to buy or order food.
Could recommend more highly!

8 August 2025
Unprompted review
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Reply from James & Ella

Thank you so much for your heartfelt review, Michaela, we're so pleased your dog is thriving on James & Ella and that you feel our customer service is great. As a small team, this really means a lot!

Rated 5 out of 5 stars

Fussy eater loves this food

Our dog, a toy cockapoo, is sooooo fussy with food. For 5 years I have tried just about everything. I came across this brand and am so glad I did - she loves it! The kibble is really good quality and I am just so grateful to find something healthy that she will eat. I will definitely be staying with this brand!

15 June 2025
Unprompted review
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Reply from James & Ella

We're so pleased to hear this Angela, thank you for your kind words!

Rated 5 out of 5 stars

Raw feeding made easy!

My dog Molly has been raw fed for the last 4 years. We go away a lot more and always take her with us so taking frozen/fridge food isn’t that easy. Now Molly has tried James & Ella, she loves it! So pleased we can take her raw food away with us without the hassle of keeping it cold!

11 June 2025
Unprompted review
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Reply from James & Ella

Amazing news Nicola, we're so pleased Molly is loving her new diet!

Rated 5 out of 5 stars

So happy I found this brand!

My 6 year old Maltese/Shih-tzu Baxter has been a fussy eater for as long as I can remember, no doubt aided by my spoiling him with human food, there have been months lately where he’s been at the vet because he just won’t eat no matter what I gave him, dog food or human food, until my James & Ella delivery arrived today and I have one happy dog really enjoying his food! I did weigh up the price, and hesitated slightly but it’s 100% worth every penny. I’ve started him on the freeze-dried raw beef and it’s a miracle! Thank you so much, you’ve no idea how hard this has been and how happy I am that he’s eating! He doesn’t even have any interest in our human dinner tonight! Thank you so much 😊

2 June 2025
Unprompted review
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Reply from James & Ella

Hi Lisa, thank you so much for sharing Baxter’s story! We’re genuinely over the moon to hear he’s finally enjoying his meals! We know how hard it can be when a dog won’t eat, especially after trying everything, so hearing that our Freeze-Dried Raw has made such a difference really means the world to us.

Thank you again, and please don’t hesitate to reach out if you ever need any feeding advice or support.

Best wishes,
The James & Ella team x

Rated 5 out of 5 stars

Well worth the try

Got some of this from Sainsbury’s as I needed some kibble that was suitable for my puppy after she stopped eating her usual brand of food. She loves this and has helped her stools a lot.

13 May 2025
Unprompted review
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Reply from James & Ella

Thank you for your review Rhys!

Rated 5 out of 5 stars

I have had 4 dogs over the last 16…

I have had 4 dogs over the last 16 years, tried most brands out there and this is by far the best quality food.
Both dogs clearly enjoy this food and it appears to be much better for their general health, so I will definitely be sticking with it. 🐶🐶

4 March 2025
Unprompted review
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Reply from James & Ella

Amazing to hear Lilly, thank you for your review!

Rated 5 out of 5 stars

Working miracles!

Our Cocker Spaniel, Roo, had so many issues from a pup with food; her belly and skin would react badly to most specialist foods that we tried, and being a red spaniel, she can have some behavioural issues with food in particular. We took her to the vets countless times, had her allergy tested, tried different trainers/behaviourists, every food to help her and almost everything in between. Along with a good routine and lots of positive reinforcement, James & Ella dog food has been life changing for us, no exaggeration! We've had our subscription for over a year now, and the difference in Roo is amazing! She no longer gets sore rashes on her belly, she doesn't itch anywhere near as much as she used to, she loves her food, and most importantly, she's a very happy healthy dog! On top of that, the customer service couldn't be better! Lauren couldn't be more helpful and friendly to speak to! A truly great company doing great things <3

18 March 2025
Unprompted review
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Reply from James & Ella

Hi Emma, thanks so much for leaving us such a fantastic review, we're so pleased to hear that Roo is thriving on her James & Ella diet and that the benefits are speaking for themselves! So pleased you're part of the pack!

Rated 5 out of 5 stars

Finally found a food that my dog…

Finally found a food that my dog actually likes for more than a few days!
This company are amazing to deal with! From the very start, the buying experience with James and Ella has been a pleasure.

31 January 2025
Unprompted review
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Reply from James & Ella

Thank you for your kind words Maisie!

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
Our dog is only 1years old we have tried so many different food companies over the past year as he is so fussy!
He loves this food !Can’t believe the difference !

4 January 2025
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Reply from James & Ella

We're thrilled to hear this, thank you for your fab review!

Rated 5 out of 5 stars

The food is amazing quality and our…

The food is amazing quality and our dogs love it. The delivery is fast and we are never left waiting. The staff are helpful, kind and polite.

7 January 2025
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Reply from James & Ella

Thank you for your kind words Sarah! We're so pleased your dogs love the food :)

Rated 5 out of 5 stars

Prompt delivery & excellent food

Prompt delivery, great product, wonderful box! Zephyr the cocker spaniel thinks the treats are the best!

6 January 2025
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Reply from James & Ella

We're so pleased to hear this Julia, thanks to you and Zephyr for being part of the pack!

Rated 5 out of 5 stars

Customer Satisfaction

The website functionality is great for online orders with really helpful customer services if you need them, the product is high quality so it's 100% customer satisfaction from me. My fussy eating dog is very happy too.
Thank you!

17 December 2024
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Reply from James & Ella

Thank you Amber! We're so pleased your dog loves the food!

Rated 5 out of 5 stars

This food is magic

This food is magic !
I have two very very very picky Cockapoos and thought I would try the food topper as it states that it’s perfect for picky eaters. Since I have been using it, they have licked their bowls clean every single time.

13 January 2025
Unprompted review
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Reply from James & Ella

Thank you so much for your lovely review! We're thrilled to hear that our food topper has worked wonders for your picky Cockapoos. It's always great to know our products are helping dogs enjoy their meals more. If you ever need any more tips or advice, feel free to get in touch!

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