Elixir Garden Supplies Reviews 

18,377
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the products, finding them reliable and suitable for various gardening needs. Reviewers frequently highlight the competitive pricing and great value, often noting significant savings compared to alternatives. The delivery service is widely commended for its speed, reliability, and efficiency, with many appreciating prompt and often free shipping. Overall customer service also receives high praise for being helpful, professional, and responsive. However, some customers noted issues with packaging, reporting items arriving poorly wrapped or damaged during transit. A few other people also felt that delivery sometimes took longer than expected or encountered unexpected delivery fees based on weight.

What people talk about most

Product

Reviewers consistently express satisfaction with the products, highlighting their good quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient delivery,... See more

Price

Consumers consistently express satisfaction with the pricing, often describing products as reasonably priced,... See more

Service

Clients share positive opinions on service, consistently praising its promptness, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are delivered on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to by some bulk water soluble tomato feed, as I got fed up with silly Tomorite prices. Came across the Big Crop formulation here, and like the extra boost it offered. Also pouched an ericac... See more

Company replied

Rated 5 out of 5 stars

Organic Chicken Manure Pellets (Composted & Compressed Poultry Manure) - 10kg, Polythene Bag × 1. I needed the above quickly and I knew the quality of the chicken pellets from Elixir were perfect for... See more

Company replied

Rated 5 out of 5 stars

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item,... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivered within time frame. Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed. I am going to try halvi... See more

Company replied



Company details

  1. Gardener
  2. Garden
  3. Garden Building Supplier
  4. Garden Center
  5. Land Allotment
  6. Landscaper

Written by the company

With over 35 years’ experience in Gardening and Horticulture, we pride ourselves on offering quality gardening essentials with the knowledge of how to use them and sold at the best possible prices. Whether you're an experienced gardener who buys garden accessories regularly, or you're a first timer, by browsing through our catalogue you will find everything you need for your garden at Elixir Garden Supplies.

Elixir Garden Supplies

Written by the company

Free Delivery to Mainland UK!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(18,377)

2,374 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered some citrus feed

I ordered some citrus feed, it arrived quickly and well packed. The price was competitive and the tracking was accurate. As always an easy pleasant experience.

26 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning David,

We're delighted to hear that your citrus feed arrived quickly and was well-packed. We appreciate your positive feedback on our competitive pricing and accurate tracking, making your experience pleasant.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent delivery service. Thank you

9 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Paul,

We're delighted to hear that you're pleased with both our product and our delivery service. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Always Great service and quick delivery…

Always Great service and quick delivery and product unbeatable

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Marilyn,

We're delighted to hear you consistently receive great service, quick delivery, and an unbeatable product. We appreciate your continued positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Good service

Easy to order and delivered within time frame.
Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed.
I am going to try halving dilution next time.

26 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon John,

We're glad to hear that ordering was easy and delivery was prompt. We appreciate your feedback regarding the glyphosate's effectiveness and the need for a second application. We understand your approach to adjust the dilution for future use.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 1 out of 5 stars

21 days to finally get the products I…

21 days to finally get the products I ordered. First delivery got damaged in transit. Which I had to chase up to find this out. Re sent delivery arrives with no packaging other than a box around the bottles. Could of easily been damaged again.
Poor management

9 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Paul,

We are truly sorry to hear about the significant delays and the issues with the packaging of your recent order. We understand your frustration with the damaged first delivery and the subsequent concerns about the second shipment's inadequate protection. We are actively reviewing our transit and packaging procedures to prevent such occurrences in the future.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 4 out of 5 stars

Every lost the order and you sent a…

Every lost the order and you sent a replacement thank you

8 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Mervyn,

We are glad we could help resolve the issue with your order. Thank you for your understanding and positive feedback.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 3 out of 5 stars

Prompt service but!

Prompt service, however the containers that the Hytrol arrived in were faulty. It was impossible to measure the correct amount to use.

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon John,

We appreciate you bringing the issue with the Hytrol containers to our attention. We understand that not being able to measure correctly is frustrating. We are looking into this packaging concern to prevent future occurrences.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 4 out of 5 stars

All items were as expected

All items were as expected and delivery was prompt, even getting a phone call to tell me one item was delayed. However, I find it strange that ordering 4 items meant 4 separate deliveries, involving 4 separate delivery notes and packaging. I appreciate that the vermiculite, due to it being bulky, had to be delivered separately. Was there really no way several of the other items could not be packaged together?

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Caroline,

We appreciate you sharing your experience with us and are glad to hear that your items arrived as expected and that our team kept you informed about the delivery. We understand your concern regarding the multiple deliveries and separate packaging for your order. We are constantly working to optimize our shipping processes to consolidate items whenever possible, especially for smaller products. Your feedback is valuable as we strive to improve our services and reduce unnecessary packaging. We will certainly review our current procedures to see where we can make improvements in this area.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Good customer service

Despite a hiccup in the order it was very quickly and efficiently corrected to my satisfaction. As a returning customer I still find Elixir's products to be good value.

17 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Colin,

We're pleased to hear that despite a small issue, it was quickly and efficiently resolved to your satisfaction. We truly appreciate your continued loyalty and are glad you find our products to be good value.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 4 out of 5 stars

Easy to order good delivery

Easy to order good delivery

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Douglas,

Thank you for taking the time to leave us such positive feedback! We very much appreciate it.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 2 out of 5 stars

Extremely disappointing

Extremely disappointing. Ordered 8ft bamboo canes, didn't arrived. Delivery by Evri ? Hopeless. Evri didn’t respond ! Pathetic service. Should not sell items that cannot be delivered.
Only way to get item was to collect 200 mile round trip , yes my choice! Wanted canes. No apology nothing.
Thank you for responce. I appreciate Evri failed to deliver!

8 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Keith,

We sincerely regret that your order of bamboo canes did not arrive as expected and understand your frustration with the delivery experience. We are truly sorry for the inconvenience this caused, especially the significant effort you had to make to collect them. We are actively reviewing our delivery processes to prevent such issues in the future.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

All items I ordered arrived well…

All items I ordered arrived well packaged. The dahlias that I am using the calcified seaweed and fish bone & blood on as part of their potting mix are doing very well 😊

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Georgie,

We're so pleased to hear that your items arrived well-packaged. It's wonderful to know that your dahlias are thriving with the calcified seaweed, fish bone, and blood in their potting mix!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Great service every time.

I use Elixir GS a lot. Good prices fast and reasonable dispatch and excellent products.

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Derek,

We're so happy to hear you consistently have a positive experience with our products and service. We truly appreciate your kind words and continued support!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent company

Excellent company to deal with good prices,quick delivery what more could you ask

25 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Jill,

We're pleased you found our company excellent to deal with, offering good prices and quick delivery. We appreciate your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 1 out of 5 stars

Contaminated product

The product I bought (Growmore 7 7 7). Was contaminated with white plastic granules which, I suspect were instead of the nitrogen content. The company gave me a 100% refund. I am reluctant to order further products from Elixir in case the problem is widespread.

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Roger,

We sincerely appreciate you sharing your experience with the Growmore 7 7 7. We understand your hesitation to order again given the issue you encountered. We are actively investigating this matter to ensure such incidents are isolated and do not recur. Your feedback is invaluable as we strive to maintain product quality.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Every Delivery has been Perfect

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item, the response has always been swift, polite, professional and helpful.
Keep up the good work Elixir, thank you. 😁

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Lesley,

We are so pleased to hear that our deliveries have consistently met your expectations and that you find our products reliable. It's wonderful to know that our competitive pricing and responsive customer service have contributed to your positive shopping experience. We truly appreciate your kind words and your continued support.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

large quantity which is good value

Speedy delivery and large quantity ofGrowmore, which offers good value.
The only issue was that it had been wrapped poorly in a cardboard box which had fallen apart.
Luckily the bag was intact and sufficient to protect the Growmore.

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Doreen,

We're so glad to hear you're pleased with the speedy delivery and value of our Growmore! We sincerely apologize for the packaging issue; we're actively reviewing our packing procedures to prevent this from happening again. Thank you for your understanding and for sharing your feedback.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Delivery service was as expected

Delivery service was as expected

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Esler,

We're glad to hear our delivery met your expectations. We appreciate your feedback.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Very good service all the time

Very good service all the time

24 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Robert,

We're delighted to hear that you consistently receive very good service from us. Thank you for your positive feedback; it is greatly appreciated.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

An excellent range of products and…

An excellent range of products and really competitive prices.
My go to online garden products website.

24 May 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Russell,

We're so happy to hear that our product range and prices meet your expectations! We truly appreciate you making us your preferred online garden products website.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

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