Elixir Garden Supplies Reviews 

18,369
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the products, finding them reliable and suitable for various gardening needs. Reviewers frequently highlight the competitive pricing and great value, often noting significant savings compared to alternatives. The delivery service is widely commended for its speed, reliability, and efficiency, with many appreciating prompt and often free shipping. Overall customer service also receives high praise for being helpful, professional, and responsive. However, some customers noted issues with packaging, reporting items arriving poorly wrapped or damaged during transit. A few other people also felt that delivery sometimes took longer than expected or encountered unexpected delivery fees based on weight.

What people talk about most

Product

Reviewers consistently express satisfaction with the products, highlighting their good quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient delivery,... See more

Price

Consumers consistently express satisfaction with the pricing, often describing products as reasonably priced,... See more

Service

Clients share positive opinions on service, consistently praising its promptness, efficiency, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are delivered on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to by some bulk water soluble tomato feed, as I got fed up with silly Tomorite prices. Came across the Big Crop formulation here, and like the extra boost it offered. Also pouched an ericac... See more

Company replied

Rated 5 out of 5 stars

Organic Chicken Manure Pellets (Composted & Compressed Poultry Manure) - 10kg, Polythene Bag × 1. I needed the above quickly and I knew the quality of the chicken pellets from Elixir were perfect for... See more

Company replied

Rated 5 out of 5 stars

Every delivery has been perfect. I prefer to shop with Elixir because the products are reliable and delivered on time. The prices are highly competitive and if I've ever needed to ask about an item,... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivered within time frame. Followed instructions for use of Glyphosate but takes longer than 7 days to kill off weeds, in fact 2nd application was needed. I am going to try halvi... See more

Company replied



Company details

  1. Gardener
  2. Garden
  3. Garden Building Supplier
  4. Garden Center
  5. Land Allotment
  6. Landscaper

Written by the company

With over 35 years’ experience in Gardening and Horticulture, we pride ourselves on offering quality gardening essentials with the knowledge of how to use them and sold at the best possible prices. Whether you're an experienced gardener who buys garden accessories regularly, or you're a first timer, by browsing through our catalogue you will find everything you need for your garden at Elixir Garden Supplies.

Elixir Garden Supplies

Written by the company

Free Delivery to Mainland UK!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(18,369)

2,363 reviews in the last 12 months

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Rated 5 out of 5 stars

Received promptly

Received promptly. Good price value.

18 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Eileen,

We're delighted to hear that you received your order promptly and found it to be of good value. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

You provide a good service on a wide…

You provide a good service on a wide range of products which are of good quality.

24 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning David,

We're delighted to hear that you appreciate our service and the quality of our wide range of products. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Ali,

We're delighted to hear that you found the quality of our products good and the price fair. Thank you for sharing your positive experience with us!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Good products for a good price and…

Good products for a good price and arrived on time

24 February 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Ninah,

We're pleased you found our products to be of good quality and value, and that they arrived promptly. We appreciate your positive feedback very much.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 1 out of 5 stars

My item never arrived

My item never arrived, my emails were not answered, no explanation was given.
Two consecutive emails were eventually sent to me notifying me of a refund. I have NOT received a refund.
This is unacceptable.

24 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Lorna,

We're sorry to hear that you were disappointed with your experience.

We have reviewed our records and were unable to find any emails relating to your order, so it's possible they did not reach us. Had we received them, we would certainly have responded and done our best to assist.

Unfortunately, on this occasion we were unable to fulfil your order. Having checked the tracking for your order, there was an issue at the Delivery Depot as it shows 3 label reprints, so we processed a full refund for you as promptly as possible. We apologise that you did not receive an explanation at the time and understand how frustrating that must have been.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 4 out of 5 stars

Very nice pots

Very nice pots, good value and free delivery.

25 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Michael,

We're delighted you found our pots to be of good value and appreciate the free delivery. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent service

Product easy to order with fast delivery.

25 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Andy,

We're pleased you found the ordering process easy and that you received your delivery quickly. Thank you for your positive feedback; we appreciate it very much!

Kind Regards,

Mandy

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 4 out of 5 stars

Great products and great service

Great products and great service, although the delivery driver is not good. Always leaves on the doorstep in plain sight for anyone who would want to steal it, rather than put them near the bins (which are on CCTV) and safe from being stolen.

PS try and have a word with the delivery firm.

21 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Tracy,

We appreciate your kind words about our products and service. We are concerned to hear about the delivery issue you experienced. We are actively working with our delivery partners to ensure packages are left in secure locations. We value your feedback and are taking steps to address this.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful telephone advice. Will come back again.

24 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Kate,

We're delighted to hear you had such a positive experience with our customer service and found our telephone advice helpful. We look forward to welcoming you back!

Kind Regards

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent selection great value and…

Excellent selection great value and rapid delivery.

23 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Vital,

We're delighted to hear you found our selection excellent, received great value, and experienced rapid delivery. We appreciate your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 3 out of 5 stars

Sorry

I use their products because they were recommended by my neighbour but delivery takes longer than expected (last 2 orders were lengthy imo) and more recently I emailed asking about one of the products and if it were faulty and sadly I got no response.

23 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Martin,

We appreciate you sharing your experience. Our standard delivery is usually 3 - 5 working days and having checked the tracking on your last order, this was delivered within the specified time frame. We can only sincere apologise for the lack of response to your product inquiry. We are actively reviewing our processes to ensure that all customer communications receive a timely reply.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Always great service and fast delivery

Always great service and fast delivery

18 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Sheila,

We're delighted to hear that you consistently receive great service and fast delivery. Your positive feedback is truly appreciated!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

First rate service

First rate service, always a friendly voice at the other end of the phone.
Orders correct and advice always at hand. Product is first rate.

23 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning David,

We're so pleased to hear you consistently receive first-rate service and find our team friendly and helpful. It's wonderful to know your orders are always correct and that you value our product quality. Thank you for your kind words!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery of treatment for my gooseberry's mould..

22 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Kenneth,

We're delighted our treatment helped your gooseberry! We appreciate you sharing your positive experience with us.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

excellent .

9 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Doreen,

We're so pleased to hear that you consistently find our products to be of top quality, well-packaged, and with good instructions. We appreciate your continued business!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Always good quality products.

Bought quit a few things from Elixir and they are always top quality ,well packaged and good instructions,will buy again.

17 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Robert,

We're so pleased to hear that you consistently find our products to be of top quality, well-packaged, and with good instructions. We appreciate your continued business!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Excellent products delivered efficiently

Excellent products delivered efficiently

18 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Wendy,

We're delighted you found our products excellent and their delivery efficient. We appreciate your positive feedback very much and are grateful for your time.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

Good price,good product

Good price,good product, great service

21 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Stephen,

We're delighted to hear that you found our product and service to be excellent and that you were happy with the pricing. Thank you for your positive feedback!

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 5 out of 5 stars

I found it was really easy to deal with…

I found it was really easy to deal with the company from start to finish. Would recommend then and will definately use them again

7 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good morning Keith,

We're so glad to hear you found it easy to deal with us from start to finish! We truly appreciate your recommendation and look forward to assisting you again in the future.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

Rated 3 out of 5 stars

Nice netting for the greenhouse

Nice netting for the greenhouse. It doesnt fray when cut and provides just enough shading. Sadly, I had to order some zip ties after delivery because they were not included, despite being shown on the product pictures, suggesting they were included. It is either a missed item or ive been scammed. Take your pick. Hence 3 stars.

With regard to your reply. This netting was ordered during the hottest period that the uk has ever experienced. I paid for fast shipping simply to get it asap as my plants were suffering. There was no time to go through the routine of complaining and waiting for the ties to arrive. I had to make a trip Screwfix on the day in order to fit the netting.

21 June 2026
Elixir Garden Supplies logo

Reply from Elixir Garden Supplies

Good afternoon Tony,

We appreciate your feedback regarding the shading netting. We sincerely apologize that the zip ties were not included with your delivery. These are usually tucked into the fold of the netting.
We would have happily sent you some replacement ties had you have got in touch with us.

Please accept our apologies for the packing error.

Kind Regards,

Sue

Elixir Garden Supplies
elixirgardensupplies.co.uk

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