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2.8
3 reviews
No history of asking for reviews
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I made a purchase and gave them the exact measurements for the bras that they offered. They sent me two bras that were minuscule and would hardly fit a young girl. I’ve reached out to them a dozen times requesting either a full refund or a replacement I have also sent photographs to show the inaccuracy of the size they sent. They have ignored all my requests.
DON’T BUY FROM THEM. Purchased bras online from Elisa Charm (aka Store Aid). Took weeks to arrive. Used size guide but were far too small, poor quality, not cotton as advertised. Advert promised returns if not satisfied but they are refusing to supply a return address and now claim returns are only for faulty items. I have emailed multiple times with proof of their advertised return policy. Now they are offering a 30% discount. I have lodged a dispute with my bank and will report them to the ACCC for false advertising.
This company needs to take a course in customer service. I purchased 4 bras from them and they sent the wrong size. They offer a 30 day refund or exchange, but no one responds to my emails & they do not have a customer service phone number. I left them a 1 star review and they don't show negative reviews on their website. I strongly advise to stay away from this company. I have emailed them 6 days in a row. Still nothing. Very disappointed!
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