Elisa Eesti Reviews 

I will never buy more their services. I moved abroad and I couldnt cancel my home internet. I brought back modem and sim card to the shop and said that I want to cancel it finally. Then they activated it again after 5 months. I asked that how is possible to sell it for me? When I dont have sim card anymore. They said it is possible. But I saw that my sim card was still active on my inrernet service account. Why it is so hard to quit that? Very very rude and greedy company. Never again .

Перешла к ним из Теле2
Довольна
💋
Чёткий счёт без добавления лишних и выдуманных услуг
Всё чётко

Oof, not sure where to start from.

First off I'm not even the client, just managed to be representing one.

They didn't manage to increase network speeds on their old Starman era systems so they decided that system has to be upgraded to fiberoptic cable based system to offer internet service. Sure, whatever, get the system running.

Then they managed to send out an incompetent technician- old wire tossed behind cabinet, new ethernet wire mangled by having a purpouseful knot to manage the wire, HDMI cable not installed in TV's wall mount wire guide even when other wires were routed through the guide, old coax cable left loosely on the wall when removing visible portion could've taken less than a minute - I know since I removed it. And then the new fiber was installed on the surface affixed not only partly to the forementioned unremoved coax but left unprotected in areas the cable could get easily nicked. Ooh, and then the technician didn't set up clients Android phone to the newly installed Wi-Fi nor plugged in cable between TV and router even when cable was present and routed.

There was also an extra set top box installed by the technician when there was a fully capable android TV present. Pay in mind I only asked for network upgrade and landline phone installation at the client's site.

And then they were unable to cancel Elisa Huub service we ordered online just to try it out - it was awful. Upgraded to Telia TV right away.

Cancelling went through after I sent them an e-mail after the repressntive at the store told they have no button to end service after multiple tries at their online portal, personal visits to carriers store and phone calls (all multiple, yes. 3 in person store visits, I guess 5 phone calls?) didn't get the process seemingly running. Later on they claimed the process had been initiated though left out a few visits / calls related to the whole conundrum and then used sassy made up legalese to justify the whole deal. Tried to play they we're transparent and in action yet the whole process was wildly opaque - even a black wall would be more transparent.
And then there was this one day I slept longer and noticed only later I had two calls come in where the service operator tried to talk to my answering machine. Twice. The calls we're nearly identical so the caller failed to grasp her call had been answered by a beeping answering machine - twice.

Then there was this one call after a comment in the online portal where the call started with annoyed and aggrevated tone with a statement "What can we help you with?" No mention of why they'd call me at first which was really disorienting first thing in the morning. After prying got a response and statement "Yeah, no, other department deals with those queries. I'll forward your contact info."

Needless to say this whole ordeal was on another level of incompetent so the word bad wouldn't even start to describe the experience I had. Like, jesus, get your act together.

I forwarded correspondence of their client hostile actions to Tarbijakaitse ja Tehnilise Järelvalve Amet (TTJA) in hopes they'll at least have some incentive to do better towards someone less willing and less bothered as my current actions should've played so much faster and nicer.

Oh, almost forgot - I stated multiple times to be contacted myself first as I'll handle the questions. They still contacted client first.

Also, before anyone thinks I'm tech incompetent I work in IT and offer IT-related advice to people around me - this time it really was the operator who just managed to fumble a few simple things really bad.

Their resolution was like dropping a kitten and stepping on it while trying to pick it up. Multiple times.

Terrible company. Customer support is completely unresponsive, and there is no way to contact anyone to solve even basic problems. The lack of communication and customer care is unacceptable. Save your time and money — I would not recommend this company to anyone.

I am happy to be a client of Elisa Eesti during 20 years. I am grateful to the company for quick responses, good customer support, adequate prices and perfect coverage in Estonia, even in basements! ;) I decided to post this review, because during last 12 monts I was FULLY satisfied, especially today - lvl of clients support now exceeds 5 stars ))

Hello

I've decided to try Elisa service but this was the worst decision I've ever made when buying an internet service.

To keep it short I'll sum up: mediocre internet speeds for higher than average price, dated cheaply made equipment for rent, worst support I ever came across.

And what's worse I decided to end their service because I was moving to another town and they kept delaying my cancellation. I had to physically go to the representative to actually initiate the process. Then they started to call me daily asking why I decided to cancel and every time I thought we finished with this they kept calling again with offers and more annoying talking.

Then when I brought their router back they accepted it and said everything is fine. After that I kept receiving monthly charges of 5.16€ for RENTING ROUTER! What!? Now I can't even prove that router is actually returned. Receipt is INVALID!!! Support doesn't care. Now they are saying they will keep charging me until I return their router, which I already returned!!! Or pay they router price which I need to find out myself by contacting their "technical support department" I already mentioned that contacting support is near impossible. So they are wasting more of my time to charge another 5,16€.

Stay away from this Scam company. They are officially worst in Estonia.

P.S. I asked another person that has same situation as me and he told me they will force me to pay roughly 150€ for the budget cheap Cisco router that's worth about 25€ at maximum. SCAM!!!

Rude and incompetent staff. Very disappointing experience. I went to one store in Viru Keskus to buy the new Iphone with 0% interest payments. They didn't have it in stock so sent me to another store in Kristiine where the staff were rude and whispering/laughing at us whilst failing to understand simple concepts. They said they needed to run a credit check and we would hear back Monday or Tuesday latest. We heard nothing by Wednesday and when my girlfriend rang support to understand why, it turned out that nobody has run the credit check and the person on the phone was incredibly rude so I am now left without a phone, having wasted my time. Great job!

Mobile internet connections are mostly awful, blocks the signal after downloading large amount of files even on the unlimited internet plan.
Don't even bother the customer service because they are essentially non existent or a one man job, who knows?
And also, beware when you have an old router or an aging infotainment systems and when they want to switch it or force it upon you, either way you have fully payed for the previous one at this point. Which they will take it too, for themselves and then replace it with a new one just to pay 100euros a month for a long term. Then few months pass by, they cut off your internet because it isn't an lightning cable and the only solution to it. Is as you guessed it, drag an open cable through your apartment.
Wow, this has been all very pleasant but their acts still continue.
When you can't access anything and your like any other individual, tired from their services then you want to cancel it. And the all mighty who work there forces you to pay for everything that you had taken on the installment plan, which of course they are some Chinese knockoffs for absurd prices.
And they try to be all cute and shabby to drag you back into their scamming industry by spamming calls, emails etc.

Wouldn't even recommend Elisa to my enemies.

No 5G on Tallinn Freedom square / Roosikrantsi. Wtf

A paid “internet security” service was added to my account without my explicit consent. My contract clearly included only the main internet service, with no mention of any additional subscriptions, pricing, or trial terms.

After some time, this extra service was activated automatically, without transparent prior notice or my confirmation. When signing the contract, I specifically stated that I did not want any additional services.

I consider this practice to be a hidden subscription add-on. The company refuses to refund the charges, and my formal complaint has been ignored.

I recommend carefully checking your bills and service details, as additional services may be added without clear consent.

What a show they put on, how they are in business is surprising.. The connection itself was strong at first, but got worse over time, just like their support and ended with them putting me in debt even though i cancelled it in March last year and dropped off everything after talking to them.

Just because they know people won't spend thousands to take them to court. STAY FAR AWAY!!!

Shiniest intrnet ive ever had

For the past year of 2025 the quality of the network has gone to shit, but the prices increased.

What a let down of a company

Elisa is the worst internet provider I have ever used, the prices are expensive and the internet speed and quality is not even worth talking about. One day the download speed is 50 and then other days its like 4-8Mbps, its not worth the money. I would not recommend it do anyone!

I have been using their service for a long time and it was a shock to me when my active SIM card with balance on it stopped working abroad. After contacting CS they simply escalated the issue to the technical department who never contacted me about the issue except for one lady who asked me the same troubleshooting questions that I had already answered when I contacted them in the first place. I'm still abroad without being able to use the SIM card or receive important calls. Disgrace!

Everything is bad

Noone in Tallinn Center should use Elisa home internet. I am in Kotzebue, Its in the middle of the largest city in Estonia and Elisa is giving me 1 mbit most of the time. 1 mbit, in 2025. They've send a mechanic, he was okay at first, seem to be understanding my problem and turned rude as i've complained about the speed issue, said he configured the modem and did a speed test in front of me to only get 4mbits. Overall Elisa home internet is horrible.

Horrible, spammy-scammy company - promises good conditions but doesn't stand up to their own promises (they said there is a 2-week canceling time for a contract, but now it appears that it is not true). Salesmen super annoying, and once you sign anything with them, you'll be tied to them forever. Beware.

Just stay away from this company. I've been a client for Tele2 and Telia for ages. And I never had problems either with bills or their products or services. Unlucky enough, I bought a phone from Elisa few months ago. And wow Elisa is a whole different story! First, the brand-new phone I bought there had several issues. Many phones from other companies before - zero complaints. I live abroad so I said - ok, I m not gonna return to Estonia just to fix the phone - that's the only solution Elisa offered me. Secondly, my invoice less than 8 euro was overdue 10 (!!!) days and they charge me 5 euro. As my payment is automatic, I didnt notice that. And next months they already charge 5 euro more!!

So for 8 euro bill I have to pay now 10euro extra for 10 days overdue.

Is this an incasso company or mobile provider??? Maybe they better focus on reliable services and quality products till now they are shitty.