ElevenLabs Reviews 

This is honestly the worst voice AI I've used. It blocked my account just for being logged in on two different browsers on the same device, which is ridiculous. On top of that, the results are nowhere near as good as they claim in their marketing. It's not useful at all for regular work. I definitely don't recommend it.

Excellent service!!
Kris went out of the way to resolve the grants issue and helped us figure out a problem around the currency not updating!

This is without doubt the worst Ai text to speech company I have found. Great at taking your money when you dont want them to. Lousy at EVERYTHING else. The software is amazingly complicated and simply doesn't work. No matter what you do, the software Ai narration is full of glitches that dont clear up if you try every remedy. Even with plain text with no hidden formatting, the voice can not cope. Zero customer service. Wont speak to any customer, doesn't respond to emails or completed online forms. Ai help voice is little better than useless. Is programmed to answer questions Elevenlabs want asked, nothing else at all. The worst online Ai experience I have had. No doubt they will respond here, saying they have spoken to me or communicated. Take that with a pinch of salt. My advice......Go Elsewhere. Dont waste your money. PS. They did finally communicate when I cancelled.....what a surprise!....

I got accurate answers to my questions in reasonable time.

Elevenlabs is INCREDIBLE! My professional voice clone sounds just like me and now I have a podcast in 5 languages!

⭐⭐⭐⭐⭐ The Gold Standard for Customer Support in Tech

I've been in the technology business for over 27 years. I've dealt with vendors of every size — from Fortune 500 companies to startups — and I can tell you without hesitation that ElevenLabs has set a new standard for what customer service in this industry should look like.

I accidentally upgraded my account to a Pro tier I didn't need, resulting in a significant charge. I reached out to their support team fully expecting the usual runaround — the "no refunds on subscriptions" policy that's become the default response from companies who take your money and disappear.

That's not what happened.

ElevenLabs answered. They actually picked up. Their support team was responsive, professional, and more importantly — they listened. They understood the situation immediately, refunded the charge without argument, and restored my account to exactly where it was before. No conditions. No hassle. No fighting for what was right.

In an industry where subscription businesses often treat customers as trapped revenue, ElevenLabs treated me like a partner. That kind of integrity is rare. It's the difference between a company that builds products and a company that actually cares about the people using them.

Their voice technology is exceptional — we use it daily across multiple applications. But this experience reminded me that the best technology companies aren't just great at building software. They're great at taking care of people.

I'll be a customer for life. Highly recommend without reservation.

While attempting to enrol in the Impact Program I followed the incorrect process. I was advised by a medical worker to follow a program that required me to fill out the payment section and I ended up paying an amount in error. The medical worker attempted to arrange a refund through another party but to no avail so I decided to contact ElevenLabs myself. On doing so I received a note from Keitha almost instantly advising what action i should take. I followed the instructions and again, each email was answered almost instantly. I was VERY impressed with the help and wonderful service provided by Keith in arranging my refund, Top marks!

impossible customer service just AI. I never requested any subscription from you. You charged my card over and over. I am requesting this account to be closed and all funds you took refunded as soon as possible. If not, I will dispute the fees with my cc company

This platform is very cumbersome and you have to bounce around to find things. I should not have to ask your Ai where everything is. It is not clear when you have to generate something to see how it looks and then have to pay more to make changes. They would not give me a refund even though it was within a few days of opening the account. They suck! They will charge you credits to correct mistakes they caused.

Been using 11 Labs for a while now. I’ve been very satisfied. A lot of voices to choose from and editing in their timeline is easy. Realistic onscreen talent etc.,

They deleted my files - I made 3 voice recordings - recorded directly within their app. I trusted them! I clicked 'Save' and they requested: You need to upgrade because you now used 20000 points and you only have 8000. During the recording and between the recordings of those 3 files there were NO warnings that I surpassed the limit. Once they urged me to upgrade as I clicked "save" I immediately paid for the upgrade. But the files disappeared! This is unretrievable!!! They are scamming by requesting to pay and they delete your files in the process!

My voice clone sounds like me, but it sounds unnatural at the end of sentences and struggles with commas. Can't use it for those reasons.

Very difficult to get my text-to-speech format for my story. After wasting money buying tokens, the site wouldn't load or enable me to generate my audio, and it would take all my tokens.

Stay away from this site. Their product doesn’t work well, and you end up just wasting tokens trying to get things right. Their support is also AI, so good luck in getting a response that actually makes sense.

Im always sure that using elevenlabs means using the best models out there. I run an ai startup and use it for both meeting transcriptions and att function for chat input. Always works.

Thank you goes to support team.
They are quick and solved out my issues.
The elevenlabs is quite successful tool for assisting my academic studies…
Thanks…
A.

I have read several times that ElevenLabs is a leader in realistic voice cloning. I have a good microphone and no background noise, I purchased the Creator package as recommended for voice cloning. The results were disappointing to say the least. Not at all reaslistic.

I’ve been using ElevenLabs to build my application because the voice and music generation quality is genuinely best-in-class. But what stood out even more was the customer support. When I reached out about a credit situation as an independent builder, they responded with real warmth and went out of their way to help me keep building. Rare to find a company that treats solo founders this way. Highly recommend.

A special shout out to Amir from Elevanlabs, Customer support! Thank you!

My affiliate account was suddenly suspended without any clear reason, and what’s worse is that I haven’t received any response from the support team despite multiple follow-ups. This lack of transparency and communication is extremely frustrating. A platform like this should handle user issues more professionally and provide timely support.