Elevate Destinations Reviews 19

TrustScore 4.5 out of 5

4.3

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Company details

  1. Travel Agency

Written by the company

Founded in 2005, Elevate Destinations set out to benefit destinations by encouraging visitors to connect and invest in the places where they travel. Through building relationships with our partner organizations, guides, and local communities, we aim to provide a deeper experience for our travelers so each person comes away with a better understanding of where they have been. As one of the original companies to advocate for sustainability and “give back travel,” Elevate Destinations is a thought leader and innovator in the travel industry and continues to stay ahead of the curve in designing travel with a positive social and environmental impact. Expertly designed and managed, our Group Travel Division facilitates trips that connect donors and social investors to international non-profits with grantees worldwide. Our Private Travel division connects altruistic families to community and conservation projects worldwide, facilitating luxury vacations that are both educational and recreational.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Rude Emails from Owner

A family member mentioned her friend used Elevate Destinations for an African Excursion. I reached out and enjoyed the communications at first. Where the wheels came off was when I didn't get back to her within a few weeks. I voluntarily admitted that we had been to Europe etc, and that the dates she mentioned may now be gone (again, realizing my fault). Additionally, I mentioned one of the estimates was too high, and that I would circle back.

What I was not happy with, was her email reply insinuating her estimates were not even "close to what my friends had paid per person."

I found this offensive and a bit uncomfortable. I told her I was unsure why she felt the need to mention that - and that I wasn't the client for her. I wished her well.

The owner replied with an even ruder email chastising me for some other perceived slights. I was astounded at the level of unprofessionalism.

Reading the terrible review before mine about poor and unprofessional communication - I think I dodged a bullet.

14 October 2025
Unprompted review
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Reply from Elevate Destinations

Unfortunately, this reviewer misunderstood our intention in comparing pricing to the client who had referred her. It was mentioned to underscore the value she was receiving for her quote. It is unfortunate that this misunderstanding escalated into a bad review, as this reviewer had minimal contact with us, did not review our proposal and has not traveled with us. The other negative review she refers to was not written about Elevate Destinations, but another company and we have flagged that for removal from Trust Pilot. We hope our travelers will continue to refer to our other reviews, which were written by clients who have traveled with Elevate Destinations.

Rated 5 out of 5 stars

We just working with Elevate on a…

We just worked with Elevate on a three-week trip to Kenya and Uganda. Elevate put together a spectacular and seamless trip for us with great attention to detail throughout. Even after the trip was set, Elevate continued to come up with ideas to make the experience better such as realizing we had a long layover and suggesting a day hotel to get some rest before our flight. Can't recommend them highly enough!

27 August 2025
Unprompted review
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Reply from Elevate Destinations

Thank you, Tom! We're so happy to hear that you had a seamless safari experience :)

Rated 5 out of 5 stars

What a Fantastic Trip!

Everything was amazing, from the moment we stepped off the plane until we boarded to come home. We were taken care of as if we were family and our safari was truly awe-inspiring.

16 June 2025
Unprompted review
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Reply from Elevate Destinations

Thank you so much, Jennifer! We're thrilled to hear that you had a wonderful safari experience.

Rated 5 out of 5 stars

Fantastic experience with Elevate Destinations!

Cannot thank Lana and Emily enough for all the time and effort they put into helping us plan an amazing Tanzanian adventure! Everything - from the lodging, to the order of activities, to the guides - was perfect! We will definitely use Elevate again!

15 June 2025
Unprompted review
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Reply from Elevate Destinations

Thank you, Donna! We're so happy to hear that you all had such a great time in Tanzania :)

Rated 5 out of 5 stars

Experience of a lifetime

They have personal knowledge and experience at each of the lodges and conservancies on our itinerary. Every place we went had great accommodations, great staff, great food, and, in particular, great guides familiar with the wildlife, the history, the animals and their habits. I can't say enough about Elevate and the trip they put together for us.

15 June 2025
Unprompted review
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Reply from Elevate Destinations

We're so glad you had such a great time on your safari! Thank you for sharing your experience :)

Rated 5 out of 5 stars

Perfect Trip for Parents with Small Children

Thoughtful itinerary with great activities for the kids but also enough free time to do some exploring on our own. Lodging and all drivers, tour guides we worked with were very accommodating and caring towards the kids.

1 June 2025
Unprompted review
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Reply from Elevate Destinations

Thank you, Aisha! We're so glad to hear that you all had a great time.

Rated 5 out of 5 stars

Excellence in socially responsible travel!

The team at Elevate Destinations tailored our special anniversary trip exquisitely to our desires of beautiful gardens and delightful food, with amazing accommodations. Our guides were deeply knowledgeable about the local areas we visited in Japan and our daily itineraries featured local producers as well as off-the-beaten-path temples, gardens, and trails.

21 May 2025
Unprompted review
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Reply from Elevate Destinations

Thank you, Thane! We're thrilled to hear you had a wonderful anniversary trip experiencing the culture, cuisine, and beauty of Japan :) We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic Experience

My trip to New Zealand was carefully curated, with great attention to the places I would visit and the places where I stayed. The accommodations were first class and all of the tour guides were knowledgeable. Having Elevate Destinations handle the itinerary enabled me to be fully present in the moment.

5 February 2025
Unprompted review
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Reply from Elevate Destinations

Thank you so much for the kind words, Phoebe! We're so glad we could make your trip to New Zealand special.

Rated 5 out of 5 stars

The best travel company we've worked with

Every trip we’ve taken with Elevate has been outstanding. They know what we like to see and do and tailor our itinerary accordingly. There is always a high attention to detail that makes everything go smoothly.

20 March 2025
Unprompted review
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Reply from Elevate Destinations

Thank you, Wendy! We love working on your personalized itineraries and hope to help with the next one soon :)

Rated 5 out of 5 stars

Expertly Curated, Perfectly Executed

Elevate Destinations carefully curated an incredible personalized experience for a trip to Uganda. We first learned about Elevate as they were selected as the travel partner for an NGO we were visiting near Kampala. We also wanted to visit the Bwindin National Forest for a Gorilla Trekking excursion. Our vision for the trip included finding local guides, lodging and services that had a heavy focus on sustainability, supporting local communities (including employing locally), local farming/gardening/sourcing of foods and responsible travel and tourism. Elevate absolutely nailed it. In addition to curating the perfect experience, their communication, travel packing and planning, country guides and pre-planning information was best-in-class. On the ground in Uganda, everything was executed flawlessly from being greeted at the airport and navigation customers to reaching destinations on time and as planned. It will be hard to travel anywhere in the world now without involving Elevate Destinations.

20 January 2025
Unprompted review
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Reply from Elevate Destinations

Thank you so much, Sam! We're thrilled that you had such a wonderful experience in Uganda and got to see our sustainability efforts in action.

Rated 5 out of 5 stars

Multi-generational tour of Spain

Our two-week, four-city tour of Spain with a group of 10 went without a hitch. The planning was easy and interacting with the country crew was a pleasure. Transportation went smoothly, hotels were beyond comfortable, and restaurant recommendations were terrific. Elevate demonstrated their knowledge of the country as well an understanding of our group and its various interests as well ages, from 8 to 75.

23 December 2024
Unprompted review
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Reply from Elevate Destinations

Thank you, Miguel! We're so glad you all enjoyed your family adventure in Spain.

Rated 5 out of 5 stars

Family Norway Trip.

The trip was customized based on my stated preferences, and the local providers were accommodating beyond our expectations. I typically painstakingly plan trips myself but this year handed it all over to Elevate and they were fantastic! Plus they were communicative and fairly priced.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Top notch travel agency

Lana planned a trip to Japan for my husband and I and my husband’s 81 year-old father. She listened to my wish list for the trip and to my concerns and planned a flawless vacation. She thought of everything down to the smallest detail, including helping me with my need to be gluten free. My father-in-law raved to all his friends about the trip, which speaks volumes because he’s tough to impress.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Elevate Destinations, I spent 2 amazing weeks in Argentina

My recent trip to Argentina was the second one that Elevate Destinations has arranged for me. Just like the first one - which was to Tanzania and Uganda - this trip was a fantastic experience! One of the things I really appreciate about Elevate Destinations is that they work with me to arrange a personalized itinerary that fits my interests, and they suggest additional fun activities that I would never have thought of on my own. In this case, my objective in going to Argentina was to visit Ibera National Park. With Elevate Destinations' help, we put together a 2-week trip that included 4 unforgetable days in the park, plus a tour of the highlights of Buenos Aires and a tango dinner show, visits to Macona and Iguazu Falls, a personal tour of an indigenous Guarani village by a village elder, and so much more. The lodging, meals, guides, and drivers were all excellent. I'm already working with Elevate Destinations to arrange my next trip!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

We’ve had Elevate plan 7 of our trips

We’ve had Elevate plan 7 of our trips. Everything from the pre planning to execution is seamless. They always take into account our hobbies, likes and dislikes and everything about our itinerary is always perfect. The accommodations are always amazing and transportation couldn’t be timed any better. Dominique and Emily are the best and have made our trips more enjoyable and we will continue using them for our future journeys. We couldn’t say enough wonderful things about Elevate Destinations!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

11 Days in Kenya

Elevate Destinations planned my family's first-ever trip to Kenya, and I recommend them without reservation - I can't say enough about our time and their impeccable planning. It was the trip of a lifetime, and they took our unique needs (traveling with small children) into consideration throughout the planning process. Dominique and Emily were in touch throughout our trip for questions and any needs. I have already recommended Elevate to other friends considering travel to Africa.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Repeat Customer

We’ve traveled with Elevate twice and have loved our customized trips. We are an active family with two young kids. We travel a lot on our own as well, but it is so nice to have such well thought out and curated itineraries. We have already booked our next trip.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

My First Stop for Booking World Travel

I have now booked two trips (Morocco and Azores) with Dominique and her team and each has been fantastic. Each was tailored to my travel tastes and goals and each hit it out of the park. I can't recommend Elevate Destinations highly enough.

20 October 2023
Unprompted review

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