Ordering process was easy and clear Feedback and follow up from company was very good Product quality and as described was very good. Delivery was very poor. Issue may be with FedEx and not the com... See more
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Review summary
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Reviews shaping this summary
I ordered a personal, folding heavy-duty shopping cart on a Monday evening of Thanksgiving week and received it at my doorstep by Saturday morning. I never heard of this company before and had my dou... See more
The chairs were delivered on-time. Insulation instructions were accurate. No miss marked pieces. About 1 hour for the first chair. 2nd much easier. We bought these chairs to match 2 broken chairs.... See more
Customer Service deserves 5 stars! I misspelled my email for my order information. It was corrected via email communication so I can now track my order! I will update when the gift gets opened at Chri... See more
Company details
Written by the company
Eletriclife.com is the place to enjoy a better electric life every day! We aim to offer the latest and practical electric products at the very best prices to help make life better. From Household Appliances to Indoor Exercise & Fitness and Massage & Relaxation products, our store span an extensive variety of categories so that you'll always find exactly what you're looking for at a price that won't break your budget. Our goal is to provide our customers with excellent pricing, beautifully thoughtful & long-term valuable products, fast shipping, and top customer service to create a buying online shopping experience like none other. Our order shipping directly from the US warehouse, and in most cases, it only takes 3-5 business days to be delivered. If you have any problem with your order, you can email us at: customer@eletriclife.com.
Contact info
11250 Poplar Ave, 92337, Fontana, United States
- customer@eletriclife.com
- eletriclife.com
4.0
Great
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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I needed help with my install and you…
I needed help with my install and you have no phone number and never replied to my email. You have no customer service
22 October 2024
Reply from eletriclife.com
Dear customer, I checked that when you contacted us, we responded to your email promptly on November 31st. Could you check your email to see if you have received an email from us? If you have any questions, please contact us at customer@eletriclife.com. Here is our phone number: 2134012666. Your understanding will be highly appreciated.
quick delivery
quick delivery, easy set up, husband has paralyzed right arm and weak leg. This is great for him to walk. I will have hip surgery so ordered myself one for security.
29 August 2024
Good service, good product
Nice service and quick response to a product question I had
18 October 2024
Unprompted review
Good product good service good price
Good product. Fast answer. Good price.
I had I small problem but it was fast solved.
26 September 2024
Ordered fir Son
I ordered this for my son who experiences a lot of back pain. He's used it and said it felt good.
19 September 2024
know products
18 September 2024
Would consider purchasing again
1st time ordering with this company. The table and bench set arrived quickly, but had manufacturing and transit damage. The customer service team was polite and responsive, and after exchanging several messages sent a replacement item. It had no manufacturing damage, but again had some that seemed to happen during shipping. The item needs more padding to avoid such damage.
Overall, I would consider purchasing from this company again if an item had positive reviews. The item required no assembly and looked like the website listing. The price was affordable, especially with a sale and promo code. The shipping was quick. Customer service was responsive to my concerns about my experience and figured out a solution.
13 September 2024
Unprompted review
The product that I received was wrong
The product that I received, is not what was described in the description. On top of that, yall wanted me to pay to send it back. Terrible service and will never order anything from your company again.
29 August 2024
Reply from eletriclife.com
Dear customer, I checked that when you contacted us, we have explained to you in our email that you are only purchasing a Storage Bag, and the specifications in our product description also state Storage Bag. If you have any questions, please contact us at customer@eletriclife.com. Your understanding will be highly appreciated.
Exceptional quality.
The chairs were fine quality of leather and easy to assemble. Also, at a great price.
27 August 2024
The filter I was sent does NOT work
The pump I was sent does NOT work; it's not getting power. I've tried it all until I was asked to be a mechanic and try doing different things, of which I won't do. I expect to buy items that WORK, right out of the box. I am old, I do not video anything. Try sending me a new pump would be a good place to start. Thank you.
21 August 2024
Reply from eletriclife.com
Dear customer, I checked that when you contacted us, what you told us in the email is that your pump is not working. We have explained to you that the filter you purchased does not include hoses and pumps, and you will need to purchase the pump yourself. Please contact us at customer@eletriclife.com. Your understanding will be highly appreciated.
Malfunctioning hose reel was sent and…
Malfunctioning hose reel was sent and replaced with no great effort. Even though return policy had expired, they wanted to make it right. Much appreciated customer service.
3 August 2024
Unprompted review
Product was as expected and delivered…
Product was as expected and delivered on time. This is my second purchase and I'm very satisfied.
20 July 2024
Reply from eletriclife.com
Dear customer, If there are any quality issues with the product, you can contact us via email customer@eletriclife.com Contact us and we will solve the problem for you. Your understanding will be highly appreciated.
Inaccurate. For example, there was no mention of the fact that the unit had to be free standing. We needed something that would operate in a built in space.
The listing for the product online was a bait and switch as much as we can tell. There was language that was misleading and did not fulfill our expectations in any way. The return offer was ridiculous. For example, we could keep the item for a refund of 18 dollars.
26 July 2024
Reply from eletriclife.com
Dear customer, If there are any quality issues with the product, you can contact us via email customer@eletriclife.com Contact us and we will solve the problem for you. If you want to return the item, please use the original packaging and we can provide you with a prepaid return label. Your understanding will be highly appreciated.
24,000 BTU mini split part replacement
I ordered a 24,000 BTU mini split. One of the two tube (large one - gas tube) has a kink in it. I contacted Electriclife via email. Amanda promptly respond and assure me they will replace the tube. I received the replacement the very next day.
Thank you and great customer service.
6 August 2024
Unprompted review
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