Money Grab
I did not know I'd need to pay for an additional app when I ordered it. REACHED OUT TO Support to find out they only have a 30 day return policy . The product doesn't work and it's a total placebo.
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I did not know I'd need to pay for an additional app when I ordered it. REACHED OUT TO Support to find out they only have a 30 day return policy . The product doesn't work and it's a total placebo.
The product actively made my sleep worse. I gave it a solid good-faith effort. Even on the lowest volume it woke me up and kept me awake.
I talked to a customer service rep over instagram before ordering. They promised an extended trial for 3 months. Unfortunately, when I went to return it they disavowed the offer.
I will be filing a complaint with the Texas Deceptive Trade Practices-Consumer Protection Act (Tex. Bus. & Com. Code § 17.41 et seq.) and going thru my credit card for restitution.
Listen to myself and other reviewers - do not buy this product!
Instead of improving my sleep, the product made it worse both subjectively and as tracked by other devices. Lowering the volume/intensity didn't make a difference (they warm too loud can have the opposite effect.) The statistics they publish do not mention what % of users experienced worse sleep, only the % with improvement.
It also caused a mild sinus headache and skin irritation (no, I didn't have it on too tight or too loose.)
The app's sleep stage tracking, despite the presumption that EEG data is the best for that, is half-backed, clearly lacking software trained on a wide enough sample of sleepers. It produced non-sense results such as deep sleep starting right at the beginning of the app/band start and about 10 min of deep sleep detected during 20 min nap tests.
But the worst is their misleading advertising. On their Web Site they say "30-day money-back guarantee" with no fine print, no asterisk, not even a neutral link to the return policy. But when you return, they charge a $40 handling fee!
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