ElekDirect Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly staff and exceptionally smooth delivery process, noting that appliances arrive promptly, safely, and are carefully handled by the team. People are extremely happy with the wonderful quality of the products, mentioning that items closely match online descriptions and offer great overall value. However, some customers also noted occasional frustrating problems, such as appliances arriving damaged, not working properly, or orders getting lost during transit. A few reviewers also experienced minor inconveniences with delivery teams failing to complete all connections or missing paid extra services.

What people talk about most

Product

Customers report great satisfaction with the products, highlighting significant savings and items that match... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful staff. Reviewers... See more

Service

Users describe positive interactions with service, highlighting a fast, professional, and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers and support teams are... See more

Quality

People report positive experiences with quality, highlighting great discounts on discounted items with minor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended, moved back from abroad to an empty house, ordered a TV, washing machine, fridge, monitor, freezer and printer. Everything arrived promptly and the delivery men were amazing, really... See more

Rated 5 out of 5 stars

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the... See more

Rated 5 out of 5 stars

Brought an oven from these, delivery service was quick and lovely guys. It developed a manu fault where I was sign posted to the manufacturer for repair. Issue sat with them for 6 weeks with me havin... See more

Rated 5 out of 5 stars

Really happy, bought a fridge £300 cheaper than the current sale price due to a scratch on the front of one of the four doors. The delivery was fantastic - be sure you measure your doors for big fridg... See more


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. TV store
  4. Washer and Dryer Store

Written by the company

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it. And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(441)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a Fridgefreezer

Purchases a Fridgefreezer through the website, everything was easy and went through smoothly. Appliance was delivered a few days later by helpful delivery crew. Very happy with the appliance and the service.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Bought through the outlet a cooker with some damage on LHS, all exactly as stated, no problem there, delivered within a couple of days.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Can’t go wrong using this site

Used this company a few times. The service you get is always good. All the delivery guys have been really informative and give you a run down of what to do if you are installing things yourself. The company keep you well informed of your packages and lets you pick a delivery day that suits you. All packages are handled with care. Amazing deals on the website, some items will have scuffs on the backs or tiny dents that you can’t see when installed. Such a money saver. I highly recommend this site to anyone, especially if you love a bargain.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

First time using ElekDirect and really pleased with quality and service.

First time using ElekDirect. I was looking for a fridge freezer for our utility room. I ordered a Bosch with a dent on the door as it won’t be seen. It was £100 less than the price anywhere else. The website photos were really clear. I took a chance that the damage was as the photos. To be honest, the dent can hardly be seen and we’re delighted with it. Great service , delivery and recycling at a reasonable price.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Kept me informed of time. . Delivery drivers very good and respectful of home. So good take old one replace with new all unpacked outside so no mess in house. Fridge freezer very good quit only down side someone stuck tape on door which left stickiness and marked.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

AEG washmachine

Easy online purchase, a very good price, and very fast delivery. The washing machine offers a variety of options to choose from. The only downside is that the door is a bit harder to open than on my previous machine. I am happy with the purchase.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

it was for my mum

it was for my mum, it was easy to order and have it delivered to her address, delivery was on time we had plenty of notification the drivers were brill and so helpful which you dont usually get now, mum says very happy with her purchase and the price was brill. so thumbs up all round. thank you. not sure about date.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery , arrived at the exact time specified , great price and a absolutely brilliant product , would highly recommend this company and their products

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Missing one burner cap

Im happy with the product the delivery but there was one of the black burner cap was missing so we ended up buying that again 🥰 but when i mention it to the team they refunded the cost for me. So happy with the service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Discounts and Delivery

Easy to purchase - washing machine had a scratch which I was aware of and as a result I got a fantastic discount on it - delivered on time - pre-call from drivers. Highly reccommend.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From ordering to answering questions by telephone, to delivery, you couldn't ask for it to be more efficiently managed. Delighted with the whole process. I am very happy with how the oven looks, I cannot see the flaws that were pointed out. My experience has been excellent.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered built in oven by mistake but…

I ordered built in oven by mistake but I did need a fridge freezer the brilliant guys at elekdirect offered me an exchange as the price was the same offered to pay delivery but wouldn't accept, fridge freezer delivered on Sunday with pick up of oven great delivery great service great guys many thanks very happy customer

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

bought several items from them, great discounts on scuffed or a bit dented products ! Delivery costs fair and always excellent in my experience too so why wouldn't you !

1 June 2026
Unprompted review

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