ElekDirect Reviews 

441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly staff and exceptionally smooth delivery process, noting that appliances arrive promptly, safely, and are carefully handled by the team. People are extremely happy with the wonderful quality of the products, mentioning that items closely match online descriptions and offer great overall value. However, some customers also noted occasional frustrating problems, such as appliances arriving damaged, not working properly, or orders getting lost during transit. A few reviewers also experienced minor inconveniences with delivery teams failing to complete all connections or missing paid extra services.

What people talk about most

Product

Customers report great satisfaction with the products, highlighting significant savings and items that match... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful staff. Reviewers... See more

Service

Users describe positive interactions with service, highlighting a fast, professional, and efficient... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers and support teams are... See more

Quality

People report positive experiences with quality, highlighting great discounts on discounted items with minor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended, moved back from abroad to an empty house, ordered a TV, washing machine, fridge, monitor, freezer and printer. Everything arrived promptly and the delivery men were amazing, really... See more

Rated 5 out of 5 stars

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the... See more

Rated 5 out of 5 stars

Brought an oven from these, delivery service was quick and lovely guys. It developed a manu fault where I was sign posted to the manufacturer for repair. Issue sat with them for 6 weeks with me havin... See more

Rated 5 out of 5 stars

Really happy, bought a fridge £300 cheaper than the current sale price due to a scratch on the front of one of the four doors. The delivery was fantastic - be sure you measure your doors for big fridg... See more


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. TV store
  4. Washer and Dryer Store

Written by the company

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it. And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

441 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(441)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great price and delivery guys

Ordered freezer, which was much cheaper than anywhere else. All imperfections where shown clearly on photos, but to be honest when it was delivered it looked in perfect condition. Could of had it delivered within 48 hours, but chose to wait an extra day. The only thing was I was told they'd contact the day before with a 4 hour timeslot, which they didn't, so was up early just in case. Still no times lot, went online and managed to track order myself. (That's why I've only given 4 stars) The delivery blokes were wonderful and helped my husband unbox item so it could be checked before they left. Very polite and friendly. Great product, great delivery guys.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great deal

Great deal, clear photos of minor defects, great to be able to choose delivery day, delivery guys were great and probably broke a world record for getting a fridge up a flight of stairs!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Lots of choice on their website and the photos clearly show if any imperfections on the appliances, I bought a candy washing machine which didnt have any scratches or dents on, they have great customer service and the tracking system they use is very handy as you can see when they are near by and how many drops are before your slot.
I will recommend to anyone who needs a new appliance at a cheaper price, they give you the option or removing your old appliance and if you require plumbing it in which I think is handy if you can't do this your self. Took the stress out of replacing an appliance this close to christmas 🎄

Thanks again!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a fridge freezer from…

I recently bought a fridge freezer from ElekDirect. They were super efficient and communicative throughout. When I reported an issue they were super quick to resolve it and were very open, honest and transparent. Would certainly buy from here again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Value for Money

Great value for money, and indeed a terrific saving. Goods are exactly as advertised, and working perfectly. Easy payment and process and delivered on time as agreed. Can absolutely recomend using this site.

15 November 2025
Unprompted review
Rated 4 out of 5 stars

I was very impressed with the product…

I was very impressed with the product and the drying, used straight away. The delivery drivers were very helpful and took away packaging as they saw as I was on my own and had hurt my wrist. Very good customer service. Rang me twice to inform delivery times.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product I bought and iron
And great value for money .
Good as new
This is my second time buying from them as I first purchased a fridge and a washer dryer that I’m still enjoying

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Had a cooker delivered but a button was missing. Customer service was quick to reply and sorted problem. Delivery was easy to book and arrived on time. Delivered into kitchen not front step as some Delivery guys do. Very happy and would use again.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault anything

Can't fault anything.
Purchased a washing machine, amazing value on slightly damaged machine.
Damage is hardly visible and machine works perfectly.
Very pleased overall with everything.
Product,service and delivery all good 👍

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, was waiting for black Friday sales so googling GoPro creator edition each day to see if sales has started, up popped elekdirect for the full sealed GoPro creator edition (retails over £500) for £299, I can't see them being lower than that anywhere on black Friday so snapped it up, only thing was the outer packaging had been damaged but the products where perfect, really happy!

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Gold standard service

Service was absolutely gold standard from the start. Website was extremely clear and easy to use. Product was as described. And arrived in a very reasonable time scale. Courier was really friendly and helpful and brought the fridge in the house for us.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb Delivery!

Always good value. I miss the ability to visit the warehouse and showroom but online, with a guarantee worked well.
Delivery was superb. The actual driver called me in the morning, I was able to track the van online in real time, so much so I went to my front door as they pulled up.
They carried the (big) TV inside, opened the box and left me to it.
If only all delivery companies did this!!

15 November 2025
Unprompted review

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