Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
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Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
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Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Unfair cost bear by the customer to return products due to the factory's fault
I was disappointed to find that the product I received is approximately 2 cm longer than specified. Moreover, the return shipping cost is exorbitantly high, ranging from two to three times the original purchase price, which I find completely unjustifiable.
11 October 2025
Reply from Elegatto
Thank you for sharing your feedback with us, Ryan. We truly appreciate the opportunity to clarify our sizing process and address your concerns.
Our sizing is based on circumference rather than length, which is why we provide a detailed measurement guide and size chart on our website to help customers find their perfect fit. We apologize for any confusion this may have caused and want to ensure you have all the information needed for future purchases.
Regarding the return shipping costs, we understand your frustration. While we don’t control carrier fees, we’re happy to explore solutions for you. Please reach out to our customer support team, and we’ll do our best to assist. Your satisfaction is important to us, and we’d love the chance to make this right. Thank you for allowing us to improve.
Wrist action
Very good product Great styles Delivered swiftly Purchased some great bracelets Thoroughly recommend Elegatto
6 October 2025
Reply from Elegatto
Thank you for your positive feedback, Larry! We're pleased to hear that you're enjoying our products, appreciate the variety of styles, and have experienced swift delivery. We value your recommendation of Elegatto!
Not quite what I thought i was getting.
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are taking a bit of hardening. The quality was a bit disappointing. Have several mens bracelets and they are all excellent.
4 October 2025
Reply from Elegatto
Thank you for your honest feedback, Bill. We're sorry to hear that the black ring wasn't quite what you expected. We understand your disappointment regarding the finish and sharpness of the ring. We strive to accurately represent our products in our photos and descriptions, and we'll certainly review them to ensure they accurately reflect the ring's color and feel. We're glad to hear you've been happy with our bracelets in the past, and we apologize that this ring didn't meet the same standard. Please contact our customer service team if you'd like to discuss return or exchange options. We appreciate you allowing us to make things right.
Tiny Bracelet
Great customer service and swift delivery.
But....when I opened the box I thought the bracelet had been stolen. It wasn't it was just that small. On the picture it seems twice as big. It's actually the same width as my bootlace (I measured). Not really Elegatto's fault but it's why I don't like buying on the internet. Elegatto use clever photography and advertising without really pointing out the actual size.
11 October 2025
Reply from Elegatto
Thank you for your honest feedback, Philip. We appreciate your acknowledging our great customer service and swift delivery! We're sorry to hear that the bracelet wasn't quite what you expected in terms of size. We do include the bracelet width in the product description, but we understand that sometimes it can be difficult to visualize the actual size from photos alone. We strive to represent our products accurately, and we'll certainly consider your comment as we review our photography and descriptions to ensure clarity about the dimensions. We appreciate you allowing us to improve! If you'd like to discuss return or exchange options, please don't hesitate to contact our customer service team.
Reply from Elegatto
Thank you so much for your feedback, Bob! We're delighted to hear you're happy with the product, the timely delivery, and the reasonable pricing. We appreciate you taking the time to share your positive experience!
Reply from Elegatto
That's fantastic, Hugo! We're glad to hear you love the design and are pleasantly surprised by the quality. We're so happy you're planning to buy more – we appreciate your support!
Reply from Elegatto
Thanks so much for your review, Steve! We're glad you like the product!
I've purchased the Helix All Black
I've purchased the Helix All Black and didn't disappoint. Looks elegant and I've received tons of compliments from my friends. Will strongly recommend the products from Elegatto.
18 October 2025
Reply from Elegatto
Thank you so much for your wonderful review, Randolph! We're absolutely delighted to hear that you're loving your Helix All Black and that you've received so many compliments! It makes us so happy knowing that you're enjoying the elegance and style of our products. We really appreciate your strong recommendation of Elegatto!
Reply from Elegatto
Thank you so much for your review, Patrick! We're thrilled you're happy with the quality of our products. We're so sorry to hear you had trouble using the 20% off loyalty coupon you received with your first ring purchase. We want to make sure you can take advantage of that discount. Please contact our customer support team directly. They'll be happy to help you get the coupon working or provide you with an alternative solution so you can enjoy the discount on your second ring! We appreciate your loyalty!
The customer service was really kind
The customer service was really kind, and the answer to my message concerning an issue with one of their products was beyond my expectations.
10 October 2025
Reply from Elegatto
Thank you so much for your kind words, Daniele! We're so happy to hear that you had a positive experience with our customer service and that we were able to exceed your expectations in resolving the issue with your product. We really appreciate you taking the time to share your feedback!
Reply from Elegatto
Thank you so much for your review, Alexon! We're so glad you love our product!
There are great products and Anytime I…
There are great products and Anytime I purchase something I always happy with them
10 October 2025
Reply from Elegatto
Thanks so much for your continued support, Hugo! We're delighted to hear you're always happy with your purchases. It means a lot to us that you appreciate our products. We look forward to providing you with more great items in the future!
Fast and good communication. Thanks
Speed and very good communication since I decided to enhance a return of the bracelet since I left my big partner and they did not hesitate to send me email for the return. I am waiting to receive my request again with the change.
2 October 2025
Reply from Elegatto
Thank you so much for your positive review, Barbara! We're happy to hear that you experienced fast and good communication with us. We strive to make the return/exchange process as smooth as possible, and we're glad we could assist you with your bracelet. We'll be sure to let you know as soon as your exchange order is on its way to you. Thanks again for your patience and understanding!
Reply from Elegatto
Thank you for your feedback, Joe! We're thrilled to hear you're pleased with the quality of the bracelet and that you found the purchase process easy. We appreciate you taking the time to share your positive experience!
Excellent
Excellent range of products
The ordering process is very easy
Kept up to date with order progress
24 September 2025
Reply from Elegatto
Thank you so much for your kind review, Martin! We're happy that you enjoyed the shopping experience and appreciated the updates. We look forward to serving you again soon!
Great company!
The website is so user friendly and the customer service was amazing and quick to respond. We will definitely use the company again. The two bracelets seem very sturdy and were super nice.
2 October 2025
Reply from Elegatto
Thank you so much for the kind words, Lori! We’re glad to hear you had a great experience with us and love the bracelets. We look forward to helping you again soon!
Customer Service
Customer Service was quick to respond to my issues and concerns. They were professional and provided options in order to satisfy my issues. I would utilize their services again in the future.
2 October 2025
Reply from Elegatto
Thanks a lot for the awesome review, Ozzie! We’re super happy to hear you had a good experience with our team. Can’t wait to assist you again in the future — just reach out to us if you need anything!
Your shipping / delivery partner is…
Your shipping / delivery partner is awful . Won’t be shopping here again based on terrible experience . Didn’t even get the product
7 October 2025
Reply from Elegatto
We’re truly sorry to hear about your frustrating experience with your order, Andrew. While we partner with third-party carriers for local deliveries, we understand that this doesn’t excuse the inconvenience you’ve faced.
We’ve checked your order status, and it shows as delivered. If you haven’t received it, please let us know—we’d be happy to investigate further with the carrier or arrange a replacement if needed.
Your satisfaction is important to us, and we’d appreciate the chance to make this right. Feel free to contact our customer support for further assistance.
Reply from Elegatto
We sincerely apologize that you received a review invitation before your order arrived, Gillian. We understand how frustrating this must be when you're still waiting for your delivery, and we appreciate you bringing this to our attention.
Your satisfaction is important to us, and we'd be happy to check on your order status if you'd like. Please feel free to contact our customer support team for personalized assistance.
Once your package arrives, we'd truly value your feedback about your experience. Thank you for your patience and understanding.
MY WIFE IS DECEASED SO QUIT REPLYING BACK USING HER NAME
WHY DO YOU KEEP SENDING ME MESSAGES BACK USING MY DECEASED WIFES NAME???? I AM SO SICK AND TIRED EXPLAINING THIS!
7 October 2025
Reply from Elegatto
Hi John,
We are deeply sorry for the distress caused by our invitation addressing you by your wife’s name. We now understand this is connected to how your Trustpilot account is currently registered.
To prevent this from happening in the future, the name associated with messages would need to be updated directly in your Trustpilot account settings. This is the only way to ensure our system reflects your preferred name in all communications.
If you’d like assistance navigating the account changes or have any other concerns, please don’t hesitate to let us know.
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