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Elecwish is a one-stop solution platform here to help you realize your ideal home. Through comfort, happiness and creative direction Elecwish partners with you to help bring your ideal home vision to life. Our product line is vast, all encompassing and strives to solve every day interior design needs in an a cost-effective manner.
4225 Etiwanda Avenue, Suite 1-1, 91752, MIRA LOMA, United States
2.2
14 reviews
Hasn’t replied to negative reviews
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Awful Company to deal with,
Item not as advertised then ELECWISH make that your problem, wish I had never bought from this company only way this will get resolved is by involving Trading Standards and then ELECWISH won’t provide details of their legal department.
Save yourself any stress and don’t buy from this company
i bought a chair from Walmart, and it was great until it wasn't. i had purchased a three year extended warranty because things do happen, and when i needed to use it, i was ignored on every platform they have. they didn't answer emails, either from the Walmart site where i purchased it, not on their website directly, not their facebook or messenger, and not even to the BBB. worst most non existent customer service ever, and they don't stand behind their products or honor the warranty. if you can spend the money on a different product do so.
Black glass combined with RGB lights, and many different light modes it has, super cool and awesome.
After sales service only for the official website, Amazon shopping does not include.
It took me about 15 minutes to assemble, is extra comfy, and this back massage function... Best office chair I've ever had!
Bought a vanity sink combo back in December and this starts to happen. Paint and gloss came off.. Contact customer service they they say there is nothing they can do "GO BUY SOME RUST REMOVAL" w..t..f.. is that gonna do?? . Garbage material and poor customer service.. Beware stay away from this company..
Reply from Elecwish
Dear customer, thank you for taking the time to write your review of our service and product, and we are terribly sorry to hear the product you received is defective. We want to solve your problem, but we cannot find your purchase history on our website or your contact history with us according to your name left here. We never said to let you GO BUY SOME RUST REMOVAL. There must be some misunderstanding here. Please kindly provide us with your order number of this product. Please let us know exactly where you bought, and we will look into this matter.
If you did not buy on our website but other platforms or other websites, we are sorry that we cannot send you a free replacement or assist you with a refund. We are not the same with other platforms or websites. We are an independent website, so we do not deal with the customer issue from other platform or websites.
Customer reviews are important to us, and we value your response. All responses will be used to further improve the quality of our service and products. We have completed and updated our warranty and return policy and asked our product manager to improve the quality of vanity sinks. Therefore, customers don't need to worry about your problem again.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
Elecwish Support Team
I order a vanity for my granddaughter and I got it with a UK plug for the mirror cant use it because I don't have the right usa plug and the wood was split and I call my credit card and told they it was damaged and they call and the company said that they never received any of my emails and I never contacted them but I send them to my credit card and they never gave me a refund because they said that it was damaged and I sent them pictures
Reply from Elecwish
Dear customer, thanks for taking your time to write the review of our product and our service. In order to solve your problem, we tried to find our contact history according to your review. Luckily, we found that we communicated with each other by email before, and you said that you bought on Walmart. At that time we replied the email and told you the right mailbox of elecwish store on Walmart and suggested you to contact them to solve your problem. We responded to you in 24 hours once we received your emails and messages. We reminded you before that we do not responsible for handling Walmart’s order issues. Besides, we also cannot solve customer issue from other platforms or websites. There must be some misunderstanding in your mind about Walmart and our website. Because we are an independent website, and we can only provide warranty service or refund based on the orders that purchase and pay on our website. We cannot refund any money to you because we did not receive the money from your credit card.
We are terribly sorry to hear the product you bought from Walmart were defective and would like to know if you could contact the Walmart store for help.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter. We have also emphasized the rule in our return policy and warranty policy that we do not take responsibility for the orders from other platforms. We can promise that every customer who purchase on our website could have a good shopping experience.
If you have any require that need us to assist, we are willing to help you. Hope you solve your problem on Walmart store.
Best regards,
Elecwish Support Team
We are not the manufacturer of the product, where do you buy it, where do you go to consult.
By the way, our website also sells high-quality products as an independent website. If you can't find products you like after browsing shopping platform, or you can't solve the defect of the product purchased on other platforms, you can buy a new product directly on our website, we will give you an additional 15% discount, use the code: welcome! to start shopping.
Best Regards,
Rebecca
www elecwish com
ELECWISH helps you realize your ideal home!
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On Sat, Mar 19, 2022 at 1:48 AM B wrote:
Hey Rebecca, your website has a warranty section, this is not an amazon order issue, the product you're selling is faulty, I need replacement parts, this will not be good for your reputation if
i have to leave a terrible review, chairs should not break in less than a year, and your website says mentions a 3 year warranty which would be false advertising. Please provide me a resolution. I had to go get my old chair that lasted more than 5 years, and is worn out but still functional. What can you do to resolve this?
Bryan
----------------
On Thu, Mar 17, 2022 at 7:35 PM Customer Service Elecwish elecwishcustomerservice gmail com> wrote:
Dear Bryan:
Thanks for contacting us, but in fact, we are an independent station, not the manufacturer or Amazon after-sales service, and can't handle Amazon's order issues.
But in order to solve your problem, we have already contacted Amazon's customer service staff, they will contact you ASAP. Please pay attention to the message.
Best Regards,
Rebecca
www DOT elecwish DOT com
ELECWISH helps you realize your ideal home!
---------------------
On Thu, Mar 17, 2022 at 10:22 PM B wrote:
Hey Rebecca,
Here's my order number: View order details
I would like a replacement.
Thanks,
B
-----------------------
On Wed, Mar 16, 2022, 19:21 Customer Service Elecwish elecwishcustomerservice AT gmail DOT com> wrote:
Dear Bryan:
Please tell us your order number and what you want us to do?
Best Regards,
Rebecca
www DOT elecwish DOT com
ELECWISH helps you realize your ideal home!
---------------------
Name:
B
Body:
I bought your video gaming racing chair in june 2021 on amazon and the metal mount is broken and it is rocking, I would need a new mechanism to fix this, I am assuming this is covered under warranty. I would like to get the help I need to resolve this issue before I leave a rating for this item. I am surprised it has broke in less than a year to be honest, I only weigh 165lbs.
Reply from Elecwish
Dear customer, thanks for taking the time to copy the email chat history of us. You said that you bought from Amazon, and this is not an Amazon order issue, the product we are selling is faulty. We are terribly sorry to hear the product you bought from Amazon was defective and faulty. However, we not only told you that we are not the manufacturer of the product or Amazon after-sales service, we can't handle Amazon's order issues, but also provided the right email address of elecwish store on Amazon to assist you to solve your problem before.
We did provide you of our resolution, we are powerless if you turned to Amazon store for help, but they did not reply. We also want to remind you that our warranty time is different from the warranty time of Amazon store. There must be some misunderstanding in your mind about elecwish store on Amazon and our website.
The elecwish store on Amazon are not operated by us. elecwish.com are an independent website, and our team only selling products on our website, we can only provide warranty service or refund based on the orders that purchase and pay on our website. We do not have the right to send you replacement parts or refund any money to you because you did not buy our product and did not pay the money to us.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter. We have also completed the rule in our return policy and warranty policy that we do not take responsibility for the orders from other platforms or websites and updated our warranty policy to focus on those customers who purchase on our website. Furthermore, we can promise that every customer who purchase on our website could have a good shopping experience.
Finally, we sincerely tell you that the only thing we could do to resolve your issue is to suggest you turn to Amazon for help.
Best regards,
Elecwish Support Team
Purchased gaming chair from Elecwish on eBay December 2019. Defective weld broke on chair base. They have not replaced piece under their 5 year defect warranty. 175 pound user in an office. Cheap product, price and NO CUSTOMER SERVICE. The products value and reputation are no better than the service received from the company. Had to reach them via their sales department on ALIBABA
Reply from Elecwish
Dear customer, thank you for taking the time to write your review of our service. According to your review, you said that you purchased on eBay rather than on our website. Therefore, the product, the price and the customer service you complained should be the store on eBay rather than our website. We always reply and respond to customers about their issue in 24 hours once we receive any information from email or live-chat. Our website always tries our best to provide good customer service to those customers who purchase on our website.
We want to remind you that our warranty time is different from the warranty time of eBay store, and we only provide our warranty service to those customers who purchase on our website rather than other platforms or other websites. There must be some misunderstanding in your mind about elecwish store on eBay and our website.
The elecwish store on eBay are not operated by us. elecwish.com are an independent website, and our team have our own products and our own price standards, and only selling products on our website, we can only provide warranty service or refund based on the orders that purchase and pay on our website. We do not have the right to replace the piece or refund any money to you because you did not buy our product and did not pay the money to us. Besides, we do not have any store on ALIBABA, we only sell on our website.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter. To prevent such errors in the future, we have completed the rule in our return policy and warranty policy that we do not take responsibility for the orders from other platforms or websites and updated our warranty policy to focus on those customers who purchase on our website. We can promise that every customer who purchase on our website could have a good shopping experience.
Finally, we are sorry for your terrible experience of the product and service on eBay.
Sincerely yours
Elecwish Support Team
I ordered a pool reel for $159 and when it arrived one of the parts was missing. After some back and forth (and after sending photos of what I did receive) the missing part was shipped and arrived approximately one week later. When I assembled the reel, I discovered that it would not work for my pool cover so I contacted them for a return. I was told that I could not return the item because it had been more than 30 days since I received the original shipment. I explained that it had been less than 21 days since I received the missing part but they still refused the return. I would never purchase anything from them again!
Reply from Elecwish
Dear customer, thank you for taking the time to write your review of our service and product. First of all, let us express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter.
Providing your views of our customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We reissued the missing part in time and hoped that you could get a good product experience. Then you said the product was not suitable for you. We asked our product manager and provided their suggestion to help you solve your problem.
As for the 30-day return policy, all Elecwish purchases can be free to return for product quality problem within 30 days of date of purchase. You purchased on October 1st, 2021, but the time you contacted us to return the product was on Nov 10th, 2021, so it had been more than 30 days since you purchased. There must be some misunderstanding in your mind about our return policy.
We appreciate the chance to communicate with you to resolve your problem. We want to again apologize for any inconvenience our mistake might have caused.
If you want to return the product, please follow the rule of our return policy, and we will do it. Please remain available if you have any further questions or concerns.
Customer reviews are important to us, and we value your response. All responses will be used to further improve the quality of our service and products. We have completed and updated our warranty and return policy. Therefore, customers don't need to worry about your problem again. We apologize again for the inconvenience.
Sincerely yours
Elecwish Support Team
I would give 0 stars if I could! I ordered and realized it had picked up an old address. I tried to email, phone calls, online text, and chat and they never respond.
Reply from Elecwish
Dear customer, thank you for your purchase and taking the time to write your review of our service. According to your review, we tried to find your contact history which was email, phone calls, online text and chat, but we cannot find any information or message that you contacted us before. If we received before, we would respond in time. So, there must be some misunderstand between us. We are terribly sorry to hear our information left on our website were defective and would like to know if we can help you solve your problem again or assist you with a refund.
Customer reviews are important to us, and we value your response. All responses will be used to further improve the quality of our service and products. We have completed and updated our policies and contact information on our website. These days, we reply and respond to customers in 24 hours once we receive any information from email or live-chat. We have also deleted the wrong phone number showed on our website. Besides, the addresses we showed on our website have updated which are all our warehouses where customers could return product directly. Therefore, customers don't need to worry about your problem again.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
Elecwish Support Team
Didn't ship my product at first, blamed fedEx, and then sent the wrong thing. Refused to take it back, would only partially refund (less than a third) because they wouldn't exchange it. Horrible company! Don't buy anything from them.
Reply from Elecwish
Dear Kelly, thank you for taking the time to write your review of our service, and we want to apologize for any inconvenience might have caused. However, we tried to find your purchase history on our website or your contact history with us according to your name left here. We never blamed fedEx. There must be some misunderstanding. Please kindly provide us with your order number of the product you bought on our website and the chat history we communicated before. Please let us know exactly where you bought, and we will look into this matter.
If you did not buy on our website but other platforms or other websites, we are sorry that we cannot assist you with a refund. We are not the same with other platforms or websites. We are an independent website, so we do not deal with the customer issue from other platform or websites.
Customer reviews are important to us, and we value your response. All responses will be used to further improve the quality of our service and products. We have completed our service and updated our policy. Therefore, customers don't need to worry about the problem mentioned here.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter. Please remain available if you have any further questions or concerns.
Sincerely yours
Elecwish Support Team
Would give it 0 stars if I could. DO NOT BUY ANYTHING FROM THEM!! Ordered a chair from their websites, paid with PayPal and they NEVER shipped the product! The phone number they list does NOT work and they do not answer any emails! Hopefully PayPal can get my money back 😠😠😠
Reply from Elecwish
Dear Donald, thank you for taking the time to write your review of our service. According to your review, we tried to find your purchase history and the contact history, but we cannot find information about you on our website according to your name left here. If we received any emails before, we always answer in time. What’s more, we always ship the product in time, and it’s impossible for us that we NEVER shipped the product. So there must be some misunderstanding between us. Please kindly provide us with your order number of the product you bought on our website and the chat history we communicated before. Please let us know exactly where you bought, and we will look into this matter.
We are terribly sorry to hear your experience and would like to know if we can help you solve your problem or assist you.
Customer reviews are important to us, and we value your response. All responses will be used to further improve the quality of our service and products. We have completed and updated our policies and contact way on our website. Nowadays, we reply and respond any emails in 24 hours once we receive any information from email or live-chat. We have also deleted the wrong phone number showed on our website. Therefore, customers don't need to worry about your problem again.
Please let us know how we may assist you to resolve the issue you have experienced. Sorry for the inconvenience, and thank you for giving us the opportunity to rectify the matter. We will always provide the best and most complete high quality service possible.
Sincerely yours
Elecwish Support Team
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