Electronic Express - WebsiteReviews 

229
TrustScore 4 out of 5

3.9

418 Harding Industrial Drive, 37211 Nashville, Tennessee, US


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See what reviewers are saying

Rated 1 out of 5 stars

Not only did I have to wait a week for shipping, but when I finally received the TV it was horribly cracked across the entire screen. It looked as though it had been cracked before it was even put int... See more

Rated 5 out of 5 stars

The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more

Company replied

Rated 5 out of 5 stars

Bought a Yeti item that isn’t being sold at Yeti’s website. Just a specific color that is no longer being sold. Of note - item was even cheaper than what Yeti is selling the item for currently. Item a... See more

Company replied

Rated 5 out of 5 stars

Super inventory at magnificent prices. Customer service is always pleasant. Placing an order and checkout is easy and painless. Shipment of items is as advertised..”fast”. I live outside of the delive... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express - Website

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

  • 418 Harding Industrial Drive, 37211, Nashville, Tennessee, United States

  • 1-888-257-7500

3.9

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(229)

826 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UNBEATABLE EXPERIENCE

DEAL WAS 100 DOLLARS LESS THAN ANYWHERE ELSE AND CAME NEXT DAY WITH NO SHIPPING COST BECAUSE IM IN THE SAME STATE!

11 March 2026
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Reply from Electronic Express - Website

Thank you for the feedback!

Rated 4 out of 5 stars

I ordered online but the washer was…

I ordered online but the washer was super small what made the experience was good was when we went to the Cleveland location in the gentleman helped us figure out which one was actually right for us

11 March 2026
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Highly recommend to anyone wanting to do business with this company. Really excited about my purchase

10 March 2026
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Reply from Electronic Express - Website

Thank you for the feedback!

Rated 1 out of 5 stars

Just go to best buy

Just go to best buy. I ordered through them and it's been a disaster. Not worth a 5% savings.

16 March 2026
Unprompted review
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the review. Your review has been forwarded to our customer service team to look into your situation and forward to the appropriate members of management.

Rated 5 out of 5 stars

Fast and easy

Fast, easy, good price, had what I needed in stock when I was having a hard time sourcing it.

3 March 2026
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Reply from Electronic Express - Website

Thank you for the feedback!

Rated 1 out of 5 stars

I ordered a Bosch washer dryer set here…

I ordered a Bosch washer dryer set here because I saved $200 on the set.
They charge $199 for 6 day delivery, so it said. No haul away or installation offered.
I promptly got rid of my old set anticipating the delivery.
I verified my outlet plug type so I’d get the adapter for the machines.
Once my items was shipped, they provided no additional support. My set sat somewhere mid-delivery for nearly 2 weeks. When I contacted Electronic Express they denied a 6 day delivery, I have screen shots, and offered no help. They said I was not able to cancel or get a refund until they received the set back to them in new condition. How can I do that, if it hasn’t got here? It finally arrived and they were wrapped up well. The dryer however had dirt or soil all over inside the packaging. I’m not about to try to deal with them on this. Also the wrong adapter was included, and they do not have the correct one in stock! So I had to find it and pay expedited shipping as the laundry piles up! Terrible service bad company period. Big mistake ordering here. I’d gladly pay more for good service.

15 February 2026
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Reply from Electronic Express - Website

Thank you for sharing your experience. We sincerely apologize for the delays and confusion surrounding your Bosch washer and dryer set delivery. We understand how frustrating it must have been to wait longer than expected, receive the wrong adapter, and encounter issues with the dryer packaging. This is not the level of service we aim to provide. Your feedback has been shared with our team to ensure we improve communication, delivery, and support for our customers. We truly appreciate your patience and are sorry for the inconvenience this caused.

Rated 5 out of 5 stars

Electronics Express showed me they're the best.

I purchased from Electronics Express in the past and I was very pleased with their website, selection and service. That is why I have made a recent purchase. I still received the same great service, especially how they quickly shipped out my order to me.

1 March 2026
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Reply from Electronic Express - Website

Thank you for being a returning customer!

Rated 5 out of 5 stars

Very professional & knowledgeable installers

The men who delivered our washer & dryer were great! We have a 1909 home with a slightly complicated set up. They were experts and got them installed pretty quickly. Very professional. We bought the set online, which was also very simple.

27 February 2026
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Reply from Electronic Express - Website

Thank you for the feedback on our delivery crew's performance!

Rated 5 out of 5 stars

Great website

Fast delivery, easy website and good service! I had a great experience ordering from here, and will be again sometime!

25 February 2026
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Reply from Electronic Express - Website

Thank you for the feedback on your online purchase!

Rated 5 out of 5 stars

Such a great experience

Such a great experience. Found exactly what I wanted right away, set up my lease and boom a week later my item arrived brand new. Will definitely recommend to others and will continue to use the site. 10/10

25 February 2026
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback! We look forward to fulfilling your next order.

Rated 1 out of 5 stars

Sold me a used TV..

Sold me a used TV that had been sent all around for conferences. The listing never mentioned it was a used TV. It was even missing the remote. I had to take my time and effort to return it.

Worst part is, they are listed the tv for sale again as new.

22 February 2026
Rated 1 out of 5 stars

They sold broken item and won’t let you…

They sold broken item and won’t let you return it back

1 March 2026
Unprompted review
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback. Your review was forwarded to our customer service manager for review and they've informed me that your purchase was made through a 3rd party marketplace. This 3rd party marketplace declined your return because the product was past their 15-day return policy. We have to respect the 3rd party's policies so there is nothing we can do after they've declined your return.

Rated 5 out of 5 stars

Great selection and service

Great selection and service, had several purchases from them and have had no issues. 10/10.

18 February 2026
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the feedback!

Rated 5 out of 5 stars

Why I continue to use Electronic Express

I have purchased appliances from them in the past and the experience was so seamless that I will continue purchasing from them. The sales and delivery crews are top notch!

19 February 2026
Electronic Express - Website logo

Reply from Electronic Express - Website

Thank you for the review on our ability to effectively deliver appliances.

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