While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Having problems with your Samsung Home Appliance? If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair. You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.
1a Europa way, Fforestfach, Swansea, SA5 4AJ, Sweasea, United Kingdom
They are like a breath of fresh air! So lovely to have a company that keep in contact with you all the way, informative at every level, and the nicest, most polite and helpful staff who came to take and return our appliance once ‘fixed.’ I would use them again in a heartbeat. Thank you!
Good service very polite service engineer and all around a good customer experience
Sakir was a wonderful knowledgable engineer.
He fixed my problem with leaking fridge straight away and put my mind at rest.
Electronic Services are very lucky to have him.
These guys were amazing! Very kind engineer picked up the tv on Wednesday, I then had a txt to say parts had been ordered. Gave them a ring on Friday and the gentleman told me part had not yet arrived ( Knew it might be a push) .He told provably Monday,which to be honest seemed quick . I'd also just purchased a ps5 and had no tv to appreciate the upgrade. About an hour layer the man returned my call,said the part was there ,tv was fixed and on the van to be returned to me today. I was absolutely gobsmacked!! Couldn't thank the gentleman enough . Sure enough engineer rang to say he's on his way and ill be gaming tonight. Haha. Can't thank you guys enough for the attention and speed of the repair.
The reason we buy Samsung washing machines is, in large part, because of the excellent, reliable repair service offered by this company. We were kept up to date on exactly when the engineer would come.
On the day, Ashley phoned us to give us his ETA and turned up when promised. He was courteous, knowledgeable, meticulous in taking care of our property, and all-round lovely and fixed the machine then and there, rather than offering the old: "Oh I'll have to order a part - it'll take a fortnight", that you get from some other companies. He left the machine purring rather than grating. It was like the good old days of proper professional tradespeople, that seems to be a rarity now.
He's a credit to your company.
Matt was extremely efficient and pleasant. He explained exactly what was wrong with my fridge freezer and gave tips as to how to possibly avoid in the future. Whole service was seamless. Thank you very much
Had issues with a Samsung tumble dryer, A engineer called Shakir Arrived.He changed the part in no time at all. Very happy with the service and the Engineer. Definitely Recommend.
Great and fast service would highly recommend to anyone
Unbelievable service! From the initial phone call to setup the repair I was well informed at every step.
When it came to the day of repair, I was given a time slot that was adhered to and the replacement was done within minutes.
Cannot recommend these guys enough!
Prompt repair and when on site got on with job very quickly and very friendly engineer who explained everything really well
Super efficient on time no fuss at all the technician was very polite and knew his stuff and got on with the job straight away.
Thank You.!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
